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Re: Terrible Experience Kessler Music

Author: JamesOrlandoGarcia
Date: 2015-02-24 23:33

Wish I could like posts on the Bboard like facebook allows.

I did relay that in my messages left at Kessler.

I think I know what happened. When I told him that I was delayed, he started advertising those specific flutes that he custom ordered for me on his website and even a "buy it now" ebay ad. The price he quoted me was several hundreds of dollars less than what he was advertising. He had a walk-in that he could potentially make a much larger commission on so I was pushed to the "back of the line" of sorts.

I understand the need to make as much money as possible in a business in order to survive. I have my own business and live and die by my reviews. There is a point in my mind where I have to weigh what's more damaging, taking a slight loss on a segment or the damage caused by a bad review. For me the review is much more costly. Perhaps Kessler concerned about what people think about him and the way he operates. After all I was willing to put up with a lot to get an amazing deal.

I think from this point I know that cheapest route isn't always the best. Had I gone with another dealer that maybe quoted me a couple hundred dollars more, I would have had the instrument and not wasted so much time and energy.

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