 The Clarinet BBoard
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Author: Anonymoose
Date: 2019-12-25 06:48
OK, this is exciting because I just found this out and I was wondering if anyone has used this service.
Apparently Silverstein has been offering a reed replacement system for CANE reeds (designed and made in Germany). You buy as you need or subscribe to a monthly "worry-free" reed batch, and you can send back unplayable reeds, which Silverstein will then replace free of charge.
Say you buy 10, 6 are playable and 4 aren't. You send back the 4 unplayable and Silverstein will send you 4 new ones for free as replacements, and will keep sending them to you until your 10 reeds are satisfactory--within 30 days.
This seems too good to be true.
Anyone here has used this service?
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Author: Dan Shusta
Date: 2019-12-25 07:35
I have an unsettled feeling about this "warranty". The only two places I found where you can buy these reeds are Amazon and WWBW. In their warranty, they want you to buy these reeds from "your local dealers". I couldn't locate any. They plainly state that only reeds purchased locally are replaceable.
Here's the warranty:
https://www.silversteinworks.com/product/alta-clarinet-reeds/
And, they are expensive!!!! 3 reed pack = $15; 10 reed pack = $45.
I believe one would have to write the company directly to find out where a "local dealer" is located.
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Author: pdkbach
Date: 2019-12-31 22:07
I have used these reeds and the return/replacement system. You order them directly from their website and receive a return voucher with each shipment. Keep sending back until you have ten playable reeds.
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Author: dorjepismo ★2017
Date: 2020-01-01 22:09
Yeah, even if it were the most upright and straightforward system in the world, the standard really isn't "unplayable" if you perform much. If they're great, you can use them; if they're sort of OK, you can't, because they will at some point let you down in a conspicuous way. And anyway, there are other brands I like a lot better.
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