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 Scott Kurtzweil
Author: Dan Shusta 
Date:   2018-09-13 04:12

I exchanged emails with Scott on 8/21 and ordered a mouthpiece from him. So far, I have not received it. I've sent 3 emails and 2 voicemails and yet have not heard from him. I believe he teaches band in middle school. If so, he's probably pretty busy.

However, does anybody know if he's possibly sick?

I've waited 22 days and feel now that I should request a refund from PayPal.

Any info would be appreciated.

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 Re: Scott Kurtzweil
Author: gavalanche20 
Date:   2018-09-13 08:27

It's interesting that you bring this up now, as I literally just sent off an email to him asking about a mouthpiece I've had sitting (presumably) at his desk for adjusting since late June/early July. My last contact with him was around July 18, but it looks like he has relisted some of his mouthpieces on eBay fairly recently, although I suppose it could have been automated.

He seems a good (albeit busy) guy and does pretty good work but when I had him reface a 5RV earlier this year it I didn't hear back for about a month after we discussed facings, etc. I hope he's doing well.

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 Re: Scott Kurtzweil
Author: Tony F 
Date:   2018-09-13 11:12

I bought a refaced HS* from him a few years back for a very modest cost. It wasn't exactly right for me, but I gave it to a young player in a band I play in, and he loves it.

Tony F.

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 Re: Scott Kurtzweil
Author: sax panther 
Date:   2018-09-13 12:47

I haven't dealt with him recently, but did buy an old steelite ebonite piece from him that he'd refaced a few years ago. We exchanged several messages and he was very responsive.

He does have a facebook page, you could try messaging him through that if other methods haven't worked?

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 Re: Scott Kurtzweil
Author: Dan Shusta 
Date:   2018-09-13 20:04

sax panther,

Thanks. I'll try Facebook.

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 Re: Scott Kurtzweil
Author: gavalanche20 
Date:   2018-09-15 10:51

Hi Dan,

Please keep us posted on how it works out. Thanks!

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 Re: Scott Kurtzweil
Author: Dan Shusta 
Date:   2018-09-15 11:18

Hi gavalanche20,

Ya, know...I just don't know what else to do. I've left 3 emails, 2 voicemails, and I left him a message on Facebook. I honestly don't know what else to do at the moment.

Is there anybody on the BB that considers themselves a personal, close friend of Scott?

It appears that my next step is to have a talk with PayPal. They will try to contact him. And...if he doesn't reply...well, I guess I just get my money back.

I just don't understand how anyone trying to run a business simply just doesn't reply to 6 messages sent through 3 different methods.

I honestly can't even begin to believe that he's ignoring me. I've read that he has a very good reputation. I still think something is seriously wrong and I just don't know what it is yet.

On second thought, before PayPal, I'll try to find out what school he teaches at and see if I can glean any info about his health status.

Thanks for your input.

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 Re: Scott Kurtzweil
Author: Philip Caron 
Date:   2018-09-15 19:22

I know nothing about Mr. Kurtzweil, but this is a busy time of the year for middle-school band directors. Might be a factor.

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 Re: Scott Kurtzweil
Author: gavalanche20 
Date:   2018-09-16 00:38

At this point I think patience is the best recourse. Take heart, I've been waiting longer than you!

Reply To Message
 Re: Scott Kurtzweil
Author: gavalanche20 
Date:   2018-09-24 20:58

Hi Dan,

Have you since had any luck contacting Scott?

Post Edited (2018-09-24 20:58)

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 Re: Scott Kurtzweil
Author: Dan Shusta 
Date:   2018-09-24 22:09

Nope. No response.

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