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Re: Prowinds

Author: lstermer
Date: 2011-10-14 03:25

[ ProWinds is now under new management, not associated with the old management. Mark C., 03/24/3014 ]

I agree with TJTG. Everything was great until you have a problem. I'm sure many people out there have never had a problem with ProWinds. I'm not here to bash ProWinds but I seriously question their business practices and when they refund the customer on returned items. Since you asked the question, here was my experience.

In April of 2011, I requested two Leblanc Noblet C clarinets for trial and actually ended up purchasing one. I called other vendors but ProWinds was the only company who could find this particular horn. I ended up purchasing one of the horns and am very pleased with it, but to my surprise the customer service/follow-up afterwards was not good.

My credit card was charged for both clarinets at the time of order, which was fine with me, however I had a problem of when they charged my card (early April), and the arrival of the clarinets which was 3 weeks later in May!

However, the big issue I had was getting the refund applied for the return of the second clarinet. The second clarinet was returned promptly within one week of their 2 week trial policy. Make a long story short, it took them 7 weeks after they received the second clarinet to refund my card (don't forget the additional 3 weeks on top of that when the card was initially charged). As a result of not refunding my card in a timely manner, I ended up paying costly finance charges.

The last straw was when I asked to speak to the owner to get his help on resolving the problem. I was placed on hold and when the sales rep came back he said "send him an email, he's really busy right now." So I said thank you, hung up, called the credit card company and kicked back the charge (duh, should have done that sooner) and then wrote a lengthy email to the owner.

In all fairness, after writing the email the owner did send me a response email with his apologies and explaining they were experiencing personnel issues. They sent me a $200 gift certificate towards my next purchase. I might end up using it on something like reeds that I know I won't be returning, but my brain is still thinking "too little, too late."

[ ProWinds is now under new management, not associated with the old management. Mark C., 03/24/3014 ]

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Prowinds new

hkzr

2011-10-12 19:20