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 Muncy Winds
Author: clarnibass 
Date:   2007-09-06 06:55

Hello

I hope it is ok to ask this on the forum. Does anyone know if there is a problem with Muncy Winds? I ordered something from them and asked if it was in stock because I had to receive the item until a certain date. I got email confirmation but no reply from them, so I emailed them and never got a reply. I emailed again and never got a reply again. The first email was about a week after the order, and the second one another week after.

I know my email is fine because I receive emails no problem from many people.

Thanks

Nitai

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 Re: Muncy Winds
Author: CPW 
Date:   2007-09-06 11:10

Call them....you know...a telephone.
Old fashioned but effective.
Ask for Pam. She is helpful

Against the windmills of my mind
The jousting pole splinters

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 Re: Muncy Winds
Author: Mark Charette 
Date:   2007-09-06 11:11

CPW wrote:

> Call them....you know...a telephone.
> Old fashioned but effective.

And expensive from Israel. Why say you offer email if you don't answer it?

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 Re: Muncy Winds
Author: Ed 
Date:   2007-09-06 12:01

I have never had any problem with Muncy. I have always found their service to be top notch.

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 Re: Muncy Winds
Author: Paul Aviles 
Date:   2007-09-06 12:31

Dear Nitai,

Try: pam@muncywinds.com

I have usually had the very best service from Muncy which pretty much has EVERYTHING. There was a brief mix up once with a wrong sized ligature and my address listed several different ways on their computer, but I would give them the highest recommendation for parts and service in the US.



...........Paul Aviles



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 Re: Muncy Winds
Author: clarnibass 
Date:   2007-09-06 12:41

Maybe I should add that I'm asking this because I did order from Muncy before and had no problems with the order or response by email. This is why I was wondering if something happened lately (a problem with their email or something).

Thanks for the sarcastic advice to call them, but there are several reasons that I prefer to use email, and like Mark wrote they offer email (and by the way the toll free number is only in USA).

I will try email to Pam, thank you!

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 Re: Muncy Winds
Author: Pam Muncy 
Date:   2007-09-06 13:24

Hi everyone,
Muncy Winds is still going strong. We have experienced new computer email updates, and still as of this date can not retrieve anything from info@muncywinds.com so if you need to reach us, email me direct at pam@muncywinds.com for the next week. Sorry for the confusion.

Muncy Winds Music
pam@muncywinds.com


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 Re: Muncy Winds
Author: Mark Charette 
Date:   2007-09-06 13:34

clarnibass wrote:

> but there are
> several reasons that I prefer to use email,

As do I. A written record of what was said/promised is invaluable, even if only in electronic format.

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 Re: Muncy Winds
Author: tictactux 2017
Date:   2007-09-06 13:42

Mark Charette wrote:

> > but there are
> > several reasons that I prefer to use email,
>
> As do I. A written record of what was said/promised is
> invaluable, even if only in electronic format.

Definitely. Especially when dealing with businesses that sell crooks and spit balls. [tongue]

--
Ben

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 Re: Muncy Winds
Author: clarnibass 
Date:   2007-09-07 08:48

> As do I. A written record of what was said/promised
> is invaluable, even if only in electronic format.

Sure, but for me it is mainly because it's a foreign language and with email I have time to make sure I understand and have time to carefully notice what I write. It is just more comfortable this way (calling isn't really expensive actually).

So anyway like I thought it was a problem with their email so I emailed directly to Pam and everything is resolved.

Thanks!

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 Re: Muncy Winds
Author: Brenda Siewert 
Date:   2007-09-07 14:44

Yes, I also email Pam directly. And, she did offer an explanation of the problem, so now we know.

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