 The Clarinet BBoard
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Author: clarnibass
Date: 2007-09-06 06:55
Hello
I hope it is ok to ask this on the forum. Does anyone know if there is a problem with Muncy Winds? I ordered something from them and asked if it was in stock because I had to receive the item until a certain date. I got email confirmation but no reply from them, so I emailed them and never got a reply. I emailed again and never got a reply again. The first email was about a week after the order, and the second one another week after.
I know my email is fine because I receive emails no problem from many people.
Thanks
Nitai
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Author: CPW
Date: 2007-09-06 11:10
Call them....you know...a telephone.
Old fashioned but effective.
Ask for Pam. She is helpful
Against the windmills of my mind
The jousting pole splinters
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Author: Mark Charette ★2017
Date: 2007-09-06 11:11
CPW wrote:
> Call them....you know...a telephone.
> Old fashioned but effective.
And expensive from Israel. Why say you offer email if you don't answer it?
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Author: Ed
Date: 2007-09-06 12:01
I have never had any problem with Muncy. I have always found their service to be top notch.
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Author: Paul Aviles
Date: 2007-09-06 12:31
Dear Nitai,
Try: pam@muncywinds.com
I have usually had the very best service from Muncy which pretty much has EVERYTHING. There was a brief mix up once with a wrong sized ligature and my address listed several different ways on their computer, but I would give them the highest recommendation for parts and service in the US.
...........Paul Aviles
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Author: clarnibass
Date: 2007-09-06 12:41
Maybe I should add that I'm asking this because I did order from Muncy before and had no problems with the order or response by email. This is why I was wondering if something happened lately (a problem with their email or something).
Thanks for the sarcastic advice to call them, but there are several reasons that I prefer to use email, and like Mark wrote they offer email (and by the way the toll free number is only in USA).
I will try email to Pam, thank you!
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Author: Pam Muncy
Date: 2007-09-06 13:24
Hi everyone,
Muncy Winds is still going strong. We have experienced new computer email updates, and still as of this date can not retrieve anything from info@muncywinds.com so if you need to reach us, email me direct at pam@muncywinds.com for the next week. Sorry for the confusion.
Muncy Winds Music
pam@muncywinds.com
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Author: Mark Charette ★2017
Date: 2007-09-06 13:34
clarnibass wrote:
> but there are
> several reasons that I prefer to use email,
As do I. A written record of what was said/promised is invaluable, even if only in electronic format.
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Author: tictactux ★2017
Date: 2007-09-06 13:42
Mark Charette wrote:
> > but there are
> > several reasons that I prefer to use email,
>
> As do I. A written record of what was said/promised is
> invaluable, even if only in electronic format.
Definitely. Especially when dealing with businesses that sell crooks and spit balls. ![[tongue]](http://test.woodwind.org/clarinet/BBoard/smileys/smilie6.gif)
--
Ben
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Author: clarnibass
Date: 2007-09-07 08:48
> As do I. A written record of what was said/promised
> is invaluable, even if only in electronic format.
Sure, but for me it is mainly because it's a foreign language and with email I have time to make sure I understand and have time to carefully notice what I write. It is just more comfortable this way (calling isn't really expensive actually).
So anyway like I thought it was a problem with their email so I emailed directly to Pam and everything is resolved.
Thanks!
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Author: Brenda Siewert
Date: 2007-09-07 14:44
Yes, I also email Pam directly. And, she did offer an explanation of the problem, so now we know.
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