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Re: Am I out of line?

Author: allencole
Date: 2004-11-14 21:24

The damage described seems in line with their C classification, and there is the option to return it within 45 days so far as we know. I don't really think anyone is being treated dishonestly here.

Horn sucks...send back for refund. That's what the guarantee is all about.

I have complaints of my own about the Woodwind, but they mostly stem from minor clerical errors and failure of staff to know certain details. I have yet to see reason to consider them dishonest or uncaring about their customers.

Perhaps they should've revealed a repaired crack, but the C classification seems an effort to do this in volume. When I hear a phrase like 'damaged and repaired' I don't think of keys adjusted or pads replaced. To me, it would seem to be a codeword for cracked.

Allen Cole

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bill28099

2004-11-14 17:09