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Davie Cane

Author: Mark P. Jasuta
Date: 2003-10-14 19:05

Hi,
I recently had a mouthpiece refaced by David Spiegelthal. The mouthpiece played so well (night and day difference) that I thought I should check it with a few reed strengths to see if I should make an adjustment. (My current stash of Gonzalez FOF reeds (the only ones we use) is running low and I will be reordering soon.)
I emailed Phil Shapiro, and asked him if he could send me 2 reeds each of Gonzalez FOF strength 3.75 and 3.5. Well, within a few days a box of reeds comes in the mail with 4 each of the strengths I requested. Phil must have gotten those reeds in the mail within 6 hours of my initial email for me to get them so fast.
It’s been a long time since I have experienced customer service this good. As a matter of fact the last time I experienced anything this good was about 11 years ago from Hewlet Packard.

Best Regards
Mark

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