 The Clarinet BBoard
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Author: m1964
Date: 2025-11-27 09:53
I am looking for a key they list on the website as "in stock"
Twice I tried contacting them using the contact form on the website.
Both times received an automated response, but no one followed up after that.
Emailed directly- no answer so far.
Thanks
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Author: paulyb
Date: 2025-11-27 19:35
I've had no issues buying from them over the years though I've not used them very recently. Is there a reason you don't want to order it online if it's in stock? It might be worth calling them to give them a nudge.
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Author: MarkS
Date: 2025-11-27 22:55
I bought a clarinet from them in 2023. They were very accommodating, but I recall having to "ping" them once or twice to get a response. I found Matt Sanders in sales to be very helpful. I do not have a personal email for him, but you could send an email to sales@dawkes.co.uk and address the message to him (assuming he is still there).
Mark
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Author: kurth83
Date: 2025-11-28 01:38
I bought a buffet E12F from them a few years back, no problems. They seem to be a good store. Lots of online video reviews too, which I have found useful.
Aging classical trumpet player learning clarinet as a second.
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Author: m1964
Date: 2025-11-28 01:48
paulyb wrote:
"I've had no issues buying from them over the years though I've not used them very recently. Is there a reason you don't want to order it online if it's in stock? It might be worth calling them to give them a nudge."
Thanks to everyone who replied.
I would like to verify the key will fit since the one from an earlier Buffet of the same model does not- the barrel for the rod screw is too long. I understand that it can be shortened but, for the price they want, I hope it would not need any modifications.
edit: received an e-mail saying that it will fit.
Post Edited (2025-11-28 01:50)
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Author: Chris P
Date: 2025-11-28 03:30
What key did you need? With any new replacement keys, you should always expect to have them fitted regardless of "the price they want" - it's very rare that a replacement key will go straight on without any sort of modification.
I've ordered replacement keys and parts for various instruments from Windcraft/Dawkes - some of them were already in stock and arrived within a few days, whereas others that were special orders have been a much longer wait depending on the maker.
Former oboe finisher
Howarth of London
1998 - 2010
Independent Woodwind Repairer
Single and Double Reed Specialist
Oboes, Clarinets and Saxes
NOT A MEMBER OF N.A.M.I.R.
The opinions I express are my own.
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