 The Clarinet BBoard
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Author: Neal Raskin
Date: 2009-09-11 20:58
I'm writing because I filled out and sent in my reeds to Rico back in March and I still have not gotten an email confirmation or my box of reeds... I know some others have had this same experience, but I was just wondering if anyone else out there is still in this situation.
If I were to make an offer like this, I would make sure I have the stock, facilities and personnel to handle it. I know some Rico reps tend to this board, so if they could help me out, it would be much appreciated.
Neal Raskin
http://www.youtube.com/user/nmraskin
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Author: DaveKessler
Date: 2009-09-11 22:13
I forwarded this thread to my Rico/D'Addario rep for him to look into it as well. Programs like this should be handled promptly by manufacturers.
Dave Kessler
Kessler & Sons Music
http://www.kesslermusic.com
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Author: johng ★2017
Date: 2009-09-12 17:55
I, too, dutifully sent my old reeds to them and never heard back. Gosh, you don't think they are out there using those reeds, do you?
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Author: tictactux ★2017
Date: 2009-09-12 20:38
johng wrote:
> Gosh, you don't think they are out there using those reeds, do you?
Why do you thing they're called "Rico Reserve"? ![[tongue]](http://test.woodwind.org/clarinet/BBoard/smileys/smilie6.gif)
Sorry. Bad joke.
Still...
--
Ben
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Author: Old Geezer
Date: 2009-09-13 15:21
I sent in the reeds as directed and never heard from them for months.
Someone responded to an email finally and I got the reeds in a week or two.
The two packs actually looked like factory rejects...the packs hadn't been sealed, only a bit of glue on one corner, reeds were very dry etc.
The person who responded to my email was very professional but as for the company...?
Clarinet Redux
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Author: Neal Raskin
Date: 2009-09-13 16:05
Thanks GBK. I just sent Mr. Boyle an email asking about the offer. I also attached a PDF of my confirmation page. Hope to hear back soon...
www.youtube.com/nmraskin
www.musicedforall.com
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Author: Neal Raskin
Date: 2009-09-14 12:53
Ok, I just heard back from James Boyle. He is sending me the box of reeds I requested. Again, Rico seems to have the customer service thing down. I'm sure if they do another offer like this in the future, they will make sure to be a bit more organized.
Thanks Rico,
Neal Raskin
http://www.youtube.com/user/nmraskin
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