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Outstanding Customer Service

Author: GBK
Date: 2006-01-13 19:42

In these days of shoddy order taking, unanswered emails and a general lack of caring for the customer, it is refreshing to find business still being done the old fashioned way.

I recently had a very small concern with a product made by Omar Henderson of Doctor's Products. Eventhough it was not originally purchased from Omar (it was purchased from WW/BW), I contacted him to make him aware of a possible problem.

Not only did Omar replace the item five-fold, he took this concern extremely seriously, with numerous cordial emails and follow-ups to find out the resolution.

We all know of the outstanding quality of Doctor's Products, but the customer service goes far beyond what is the norm with other complanies.

Bravo Omar! ...GBK

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