 The Clarinet BBoard
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Author: Michelle
Date: 2005-10-05 22:28
I placed an order with online Musician's Friend for some reeds and other accessories. I received the package today and the reed box was damaged, had been opened and was missing 3 of the 5 reeds. I immediately called customer service and they are sending a replacement box! I received the email confirmation for this replacement order within 2 minutes of hanging up. WOW! I wish all companies were this great.
Just wanted to share a happy customer service story
Michelle
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Author: susieray
Date: 2005-10-06 04:29
I have not had too much luck with them lately....the order
I placed on August 29th (over five weeks ago) still has not
even been shipped. ![[frown]](http://test.woodwind.org/clarinet/BBoard/smileys/smilie2.gif)
Sue
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Author: rogerb40uk
Date: 2005-10-06 13:12
I wonder if the mailman checked 'em all first and just took the good ones
I recently had my US-made sunglasses repaired by their French 'office', replaced both lenses for the price of one and returned them to Spain in 5 days, door-to-door!
Also had the pleasure of a call from a very sexy-sounding French lady(don't they all?) asking if everything was satisfactory
Best regards
Roger
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Author: LarryBocaner ★2017
Date: 2005-10-06 13:29
when I was beta testing Grand Concert bass clarinet reeds the one's shipped c/o the Symphony regularly arrived opened and with some missing--if they arrived at all. Finally I had Rico send them to my home instead of c/o the Kennedy Center. Either there is a reed shipping virus or a klepto bass clarinet (tenor sax?) mole in the KC mailroom!
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