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 Mouthpiece Nazi
Author: Mike 
Date:   2002-10-04 14:18

For over a year I have been trying to find a good Pyne mouthpiece. After trying about 30 of them through the catalogs with no success, I ordered one to be custom made to my specifications. Half a hear later, I received the mouthpiece from Pyne and it was horrible. Without a doubt it was the worst mouthpiece I ever played on. There was something definitely wrong with it. I had other friends play on it and they all agreed that it was horrible.

So I sent the mouthpiece back to Pyne asking for a refund or another one made. He sent me a refund and a nasty note saying that I should not play on Pynes in the future. He also told one of his distributors Chuck West. Chuck now refuses to sell me a mouthpiece.

I'm telling you this story because I don't want anyone to go through what I went through in dealing with these petty people.

By the way, I've found a wonderful Jewel mouthpiece that is ten times better Pyne.

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 RE: Mouthpiece Nazi
Author: Jon Hill 
Date:   2002-10-04 14:30


Mike:

I can't comment on the Pyne, but I also have a Jewel mouthpiece
and am very happy with it. I think it's as good as my Lurie and
Vandoren mpc's.

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 RE: Mouthpiece Nazi
Author: HAT 
Date:   2002-10-04 14:43

Grow up.

David Hattner, NYC
www.northbranchrecords.com

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 RE: Mouthpiece Nazi
Author: RonD 
Date:   2002-10-04 14:55







In the immortal words of forest Gump " S--T Happens ".
After trying over 30 Pyne mouthpieces why continue? Why the blind insistance on contuing to buy a brand of mouthpiece that obviously does not work for you. There are many other manufactures of fine mouthpieces available. Did you think the the Pyne mp was perhaps a MAGIC mc? Would you like to buy a bridge that connects Brooklyn to lower Manhatten, if so I have a great deal for you.
Get a life and try something else. I own a Pyne mouthpiece and other brands as well, the Pyne is one of my better mouthpieces.

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 RE: Mouthpiece Nazi
Author: Paul 
Date:   2002-10-04 15:12

What are you so upset about? It sounds like Pyne went way above what most businesses would have tolerated. Mellow out and try different brands. That's the fun of searching for a m/p. It sounds like you were the "Nazi Customer." (I'm sorry - I guess I should not say stuff like that) Paul

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 RE: Mouthpiece Nazi
Author: ron b 
Date:   2002-10-04 16:11


You got your refund (after much personal attention, not to mention the labor involved) and, finally, what turns out to be a better mouthpiece for you. What more do you want???

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 RE: Mouthpiece Nazi
Author: ..... 
Date:   2002-10-04 16:15

Yea, I played on a pyne for my first 7 years of my life, and I don't think it's a good mouthpiece for the ideal clarinetest. It ruins your embouchure with its "strange" dimension, and just sounds too spread for my taste. It's too bad Chuck West refuses to sell you one, he's a nice guy.

the ONE

P.s. Those pyne mouthpieces cost WAY too much, Hawkins are worth every cent!! wonder why charges soo much,,,,,,,,,

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 RE: Mouthpiece Nazi
Author: Bob Arney 
Date:   2002-10-04 16:56

If you called me a Nazi in print I would REALLY ruin your embouchure and you would not have to worry about mouthpieces until your jaw got unwired.
Bob A

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 RE: Mouthpiece Nazi
Author: William 
Date:   2002-10-04 17:08

Years ago, I ordered a custom mouthpiece from Mr. Pyne and recieved it promptly, as promised. The facing was a copy of a Pyne used by a major symphony orchestral principal clarinetist, whom I had studied with (as a college student) and have a lot of respect for. However, I could not play on that mouthpiece, even after further adjustments by Pyne. But, throughout the "back and forth" business dealing, I have nothing but praise for Mr. Pynes willingness to at least try to satisfy my performance needs. He was a joy to work with--I just was not right for his mouthpiece design. Had I taken the time to try 30, however, I'm certain that there would have been something in that "pile of Pynes" that would have worked at least, "ok." Maybe you are relying too much on the mpc and not enough on basic clarinet skills. In any case, it is unfair to characterize Mr Pyne (or anyone) using the terimonlogy you chose for your failure to find "that" mouthpiece. However, good luck with your Jewel, but hit some long tones and grow up!!!!!

BTW, my clarinetist daughter found his mouthpiece to *great* and is still using it.

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 RE: Mouthpiece Nazi
Author: Ed 
Date:   2002-10-04 17:27

Wow, 30 mouthpieces? I hope you are that persistent working on Daphnes! It is possible that the Pyne style mouthpieces don't work well for you. His mouthpieces do have some characteristics that are not to everyone's liking. But at the same time, many people love them and sound great on them. It is all personal preference. Be happy that you got a refund. Many people would not do that for custom work. Good luck.

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 RE: Mouthpiece Nazi
Author: d dow 
Date:   2002-10-04 18:36

A very simple fact isw that some mouthpieces just don't work for some people...I think it says something about how passionate people can get over the subject-- but at the same, time some calmness should prevail.
If one has a problem with a facing it may also be due to suble changes that occur in our playing. Once upon a time I played fives and now I am dow to 3 1/2 reeds. threatening words are not good for the music making process --
and Yes makers of mouthpieces have to also accept that sometimes their particular product (or products) may not suit a particular (or particular type) players. Let the seller be ware and same for the buyer!

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 RE: Mouthpiece Nazi
Author: Laurie 
Date:   2002-10-04 18:38

Hi !

Was it really necessary to send his name to other distributors though ? Why spend big bucks on a mouthpiece that doesn't work for you ? Maybe I'm just young but, I see nothing wrong with this post -Why all the negative responses ? If it was me and I paid for a custom mouthpiece and it didn't help my playing -I would want to return it, or atleast swap it for something that works... No hassles, no problems.

Mike - Congratulations on finding that perfect mouthpiece ! May you have many fun filled moments with your new Jewel :)

Laurie.

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 RE: Mouthpiece Nazi
Author: Joe 
Date:   2002-10-04 18:56

hmmm interesting. I do think you were a little crazy when it came to finding a mouthpiece. Like everyone else has said, stuff works for some and that same stuff doesn't work for others. You should have kept your options open. HAT, i like a lot of what you say but your comment has no point and I will leave it at that.

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 RE: Mouthpiece Nazi
Author: Robert 
Date:   2002-10-04 19:17

Laurie wrote: "I see nothing wrong with this post -Why all the negative responses ?"

You don't see anything wrong with calling soemone a Nazi??!

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 RE: Mouthpiece Nazi
Author: Ken Shaw 
Date:   2002-10-04 19:21

Godwin's Law: As an internet discussion grows longer, the probability of a comparison involving Nazis or Hitler approaches one. The first person to mention Nazis or Hitler loses the debate, which is then over.

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 RE: Mouthpiece Nazi
Author: RonD 
Date:   2002-10-04 19:25

Bob Arney, Is it posable that you are a WWII vet? Your posts lead me to believe you were younger.
If you were please accept my thanks for all the sacrifice and efforts your generation gave to our country.

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 RE: Mouthpiece Nazi
Author: Bob 
Date:   2002-10-04 19:42

Yes,thanks Bob, for also not pulling any punches. I think the seller was more than tolerant and evidently put a lot of effort into an attempt to satisfy a customer.

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 RE: Mouthpiece Nazi
Author: Laurie 
Date:   2002-10-04 20:53

Well, I did say " I see nothing wrong with this POST " Not the title..... That title was wrong.

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 RE: Mouthpiece Nazi
Author: Bob Arney 
Date:   2002-10-04 21:18

Yep, I admit to being one of the Geezer Group (77) and a WWII Vet.
No praise due. Just doing my job to save the world for the R-13 Mafia Heh Heh!
Bob A

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 RE: Mouthpiece Nazi
Author: ken 
Date:   2002-10-04 21:51

Mike wrote: "He also told one of his distributors Chuck West. Chuck now refuses to sell me a mouthpiece."

--I've NEVER heard anyone slam Mr. Pyne's mpcs to your degree and considering the ill-spirited tenor of your comments I not only question all aspects of your story but don't believe a word of it. First of all, if it's even true be lucky you got a prompt refund, there's plenty of crooks out there that string you along or disappear on you and you'd never see your money again and spend the next 10 years chasing after them. And if it's true he "warned" Chuck West (among the finest American clarinetists, teachers and human beings that ever put a horn to their lips) not to sell you one (as if you'd actually wanted to still buy one after supposedly 30 bad ones and a horrible custom-made) I'm certain he was justified and wanted to save Chuck any unnecessary headaches he doesn't deserve or need.

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 RE: Mouthpiece Nazi
Author: William Hughes 
Date:   2002-10-04 21:56

The first Pyne mouthpiece I have ever seen, let alone played, was shipped out to me by WW&BW today. I will do what I have always seen recommended on this BB....I will decide whether it is the right mouthpiece for me. (If it is not, I likely won't order another 29 just to be sure.)

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 RE: Mouthpiece Nazi
Author: Synonymous Botch 
Date:   2002-10-04 22:27

Sounds like the definition of a slo..w.... learner.

Perhaps the note indicated that the designs don't suit you?

And to think, a thin-skinned clarinet player! How novel.

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 RE: Mouthpiece Nazi
Author: Monica 
Date:   2002-10-04 22:49

Hey now i read this letter and everyone's responses.Everyone says he should not have called someone a "mouthpiece nazi", but i don't remember the letter having ever called someone that.the tital says that but's it's not directed at someone.Besides u guys should be mature as well.Your dogging him out for his opinion and acting imature as well. I'd be upset too if i had to spend alot of money and patience on a mouthpiece that just wouldn't work in the end.I do believe that time and patience was lost on both sides in this case and everyone should just shrug it off and be happy.After all, we all have to go sometime so why not out with a smile:)

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 RE: Mouthpiece Nazi
Author: RonD 
Date:   2002-10-04 23:12

Monica, you seem to have the attention span of a fruit fly.
If you were to beat your head against the wall 30 times and then hire an expert to beat your head into the wall one more time and give them specific instructions on how to do it and then have the gaul to complain you have a headache and can't understand why your head hurts. And after all that you seem to believe that it's not your doing but the fault of some kind person who went out of their way to help you.
If I were in Mr. Pynes place I would not have sent Mike any money back and would have billed him for all the extra work and aggravation he endured.
Wake up and smell the coffee.

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 RE: Mouthpiece Nazi
Author: Laurie 
Date:   2002-10-05 00:01

When searching for a clarinet, how many do you try before you by one ? Just becaues one R13 ( or Signature.. or Rossi, whatever ) doesn't work for you, does that mean you give up all together ? No. I don't know about you, but I tried a lot of clarients before i found the one for me. It's like your mother always said " You need to kiss a lot of toads before you find your prince " - While yes, I agree trying 30 different mouthpieces is a bit excessive - give the guy a break.

Everyone here is entitled to their own opinion, please don't call us a 'fruit fly' for thinking differently.

Are we forgetting here that Mike is the one paying for this mouthpiece and if he isn't satsified with the product he bought, shouldn't be able to return it granted there was no policy against it? Mouthpieces are expensive.. I don't know about you, but I don't have $ 100+ for each mouthpiece i try and don't like..

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 RE: Mouthpiece Nazi
Author: Morrigan 
Date:   2002-10-05 00:36

Sure what he wrote may be offensive, but after reading it, I disregarded it. He's obviously upset and is just saying that, he may calm down and take it back later. And if not, I still disregard it as rubbish. Don't let things like this get to you. If you like Pyne you like Pyne, he obviously doesn't, end of discussion.

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 RE: Mouthpiece Nazi
Author: Dee 
Date:   2002-10-05 00:37

He should have started trying a different brand & model well before reaching the 30 mark. That he tried that many reflects poorly on him. And he should at least have been charged a restocking fee for each and every one of them. Let's see, a fair restocking fee would be $10 each so that if didn't get charged that, he got $300 worth of service for FREE. Not a bad deal and certainly well beyond the call of duty of the seller.

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 RE: Mouthpiece Nazi
Author: Terry Horlick 
Date:   2002-10-05 01:40

In my book, he can justifyably claim a refund for stock items. When he orders custom no refund should have been made... you order it, you buy it. Just plain courtesy as the vendor cannot sell your custom to someone else. I would say Mr. Pyne treated you well.

As for your title, it tends to indicate you probably have a bit of a temper and didn't treat Mr. Pyne well. I'm sure he refunded you just to get you to go away and stop giving him a hard time. I assume that he also was extra nice to you to protect his good will. You, on the other hand, turn around and bash him on a public forum.

The only thing that Mr. Pyne did wrong is take a "Half a hear" (sic) to get it to you... custom work takes time. From what I read of the post I have a bit of scepticism in regards to the 30 mouthpices and the "Half a hear".

It really irks me to see someone treated well who then turns around and bites you. I am not surprised at all that Mr. Pyne would try and protect his friends and associates from stepping into what he was wiping from his feet. Why don't you learn from this and grow. I suggest you get a copy of "How to win Friends and Influence People"... couln't hurt!

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 RE: Mouthpiece Nazi
Author: Bob Arney 
Date:   2002-10-05 02:02

Morrigan, said in part: "he may calm down and take it back later. And if not, I still disregard it as rubbish. Don't let things like this get to you." I wish I had had Morrigan standing by me when I viewed the Camp at Dachau. If I go back I will tell the shadows, "Don't let things like this get to you." What the Hell has happened to our young people.
I'm sorry but I had to post this. I don't think I will post again.
Bob A

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 RE: Mouthpiece Nazi
Author: Morrigan 
Date:   2002-10-05 02:10

Bob A, what does that mean? Not sure if I quite get it.

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 RE: Mouthpiece Nazi
Author: RonD 
Date:   2002-10-05 02:28

NAZI = National Socialist German Workers Party
Brought to power in 1933 under Aldolf Hitler.

Responsible for the death of bewteen 25 to 30 MILLION people during World War II. Also responsible for the torture of 5 to 7 MILLION Jews and others who the Nazi party and Aldolph Hitler did not approve of. One of the bigest monsters in recorded history.Pick up a history book if you need any more information.

Does that help you Morrigan?

PS Dacau was a concetration where Millions of people were exterminated.

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 RE: Mouthpiece Nazi
Author: RonD 
Date:   2002-10-05 02:32

Concetration Camp.

sorry for the omission.

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 RE: Mouthpiece Nazi
Author: E. Thomas 
Date:   2002-10-05 02:42

May I suggest that next time you entitle your Pyne Mpc. experience "Mouthpiece Republican"? It's too bad that you had an unpleasant mouthpiece buying episode, but I do believe it's also quite unpleasant to view your personal insults on a site that's devoted to positive input for serious questions regarding clarinet performance.

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 RE: Mouthpiece Nazi
Author: spf 
Date:   2002-10-05 03:17

Lots of emotional baggage in here! Not that that is bad, but...
Out of the context of this unfortunate title, if I had tried 30 mouthpieces and hadn't found "it", I think many of you would have told me to keep trying. Care to do a search on mouthpiece buying advice?
Mike seems to have been treated well, yet he publicly insults Pyne and Chuck West. Very poor form, and another example of the decline of social skills due to the WWW. Are some of these responses so much different?
As to what has happened to our young people, all I can say is they are young. They don't know what a broken record sounds like, can't remember not having a microwave oven, never saw an 8-track tape player, and aren't taught by those who were. They weren't here for Vietnam, or even the Cold War. They weren't here in WWII, and may not know anybody who was. The depression is as ancient history as our (USA) Cicil War. I'll bet that war caused a few voices in the dark as well, but how much did ANY of us study that in our youth beyond a few dates and battle names? When was the last time any of us sat down with a youngster and talked about what it was like back then? Is it really all their "fault?" Where is the mentoring?
spf
(Please forgive any typos, or spelling errors...)

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 RE: Mouthpiece Nazi
Author: spf 
Date:   2002-10-05 03:19

Cicil = Civil
oops. I swear it was right when I hit post!

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 RE: Mouthpiece Nazi
Author: Clairgirl 
Date:   2002-10-05 03:29

I think that the title may have been derived from a Seinfeld episode (the soup nazi). Not that this is right or wrong or justifies it, but this is possibly why he chose this title.

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 RE: Mouthpiece Nazi
Author: Aussie Nick 
Date:   2002-10-05 04:38

You're all a bunch of drama queens :)

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 RE: Mouthpiece Nazi
Author: nzdonald 
Date:   2002-10-05 05:21

the "......... nazi" as an insult was around about 10 years before Seinfeld was even thought of, even in little old NZ, only once i made friends with a whole bunch of european people, married a German woman and visited a concentration camp, i came to see how innapropriate it was as a turn of phrase.... i actually remember seeing a cartoon (commenting on the increased use of "Nazi" as a casual insult) in a San Francisco newspaper that had as its punchline ...
"of course, the real Nazis murdered 6 million Jews"
hmmmm
donald

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 RE: Mouthpiece Problems
Author: Laurie 
Date:   2002-10-05 05:36

Just for the record, I never said anything in support of his use of titling..... It was disrespectful, inapproiate and used in VERY poor judgement.

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 RE: Mouthpiece Problems
Author: Andy 
Date:   2002-10-05 06:14

Mike - you're an idiot

HAT - love your work

RonD - See comments for HAT

Bob Arney - I'm 21 and live in Australia and although I can't quite comprehend the sacrifices of what you guys did (and I refer to the entire allied forces)in the wars, I for one am so thankful that you did it. It was beyond the call of duty for man to have to go through that and it is a great shame when people of my generation stop remembering those sacrifices that make us able to be able to enjoy the lives that we live today.
If people like Morrigan actually attended a remembrance service or read a book on the wars, maybe then, they would understand the significance of the wars and the hatred that is remembered when calling someone a Nazi.

BTW, where is dear old Mike? To good to come back and try to defend his actions? Maybe he is just another internet coward...

Cheers,
Andy

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 RE: Mouthpiece Nazi
Author: Aussie Nick 
Date:   2002-10-05 10:21

I can't believe this has gone on for so long. Get over it! What a bunch of drama queens.

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 RE: Mouthpiece Nazi
Author: Dee 
Date:   2002-10-05 12:50

spf wrote:
>
> Out of the context of this unfortunate title, if I had tried
> 30 mouthpieces and hadn't found "it", I think many of you would
> have told me to keep trying. Care to do a search on mouthpiece
> buying advice?

But we would have told you to try a different brand and model long before this point. Granted there is some variation between individual mouthpieces, it only takes a few to determine if the basic design of that particular one has any potential for that player.

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 RE: Mouthpiece Nazi
Author: Fred 
Date:   2002-10-05 13:19

spf - You're right . . . keep trying different mouthpieces until you find one that works for you. The key word is DIFFERENT.

If Mike was going to shell out the $$$ to buy a Pyne, he should have known that a Pyne isn't for everyone. But he seemed bound and determined to play a Pyne - long after reasonable people would have gotten the drift that he was was among those unsuited for a Pyne. (Picture now the two ugly step-sisters trying to put on Cinderella's glass slipper . . . same sort of thing.)

In doing so, he must have been a pain in the rear for whoever supplied the 30 mouthpieces. And of course, it's the mouthpieces' fault . . . not simple incompatibility . . . if you follow Mike's logic. So he goes to the master ( we know Mr. Pyne's reputation . . . but who is Mike?) and tells him how to make his mouthpiece. He tells MR. PYNE how to make a mouthpiece! Anyone see a problem here?

When it still doesn't work (Mike, they were YOUR specifications . . . ), then the best thing Mike could think of to do is try to run down the reputation of a well-known member of the clarinet community.

I nominate Mike for President of the "It couldn't be my fault" club.

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 RE: Mouthpiece Nazi
Author: BeckyC 
Date:   2002-10-05 14:41

Mike, Mike, Mike.......

After 30 PYNE mouthpieces, and 1 custome made one just for you that DIDN'T work, you shouldn't want to try another. So why so upset? Move on, it's over. Your Jewel will do fine for now.

My very first thought that came to mind when I read the title was Seinfeld's "Soup Nazi" episode. I totally think that was Mike's intentions. So as with the show.........send a buddy to retrieve the next Pyne mouthpiece for you.  :)

Is it over now?

Becky

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 RE: Mouthpiece Nazi
Author: GBK 
Date:   2002-10-05 15:02

No mouthpiece for you!...Come back, one year!!

<img src= "http://www.kennykramer.com/souptv.jpg" width="320" height="240">

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 RE: Mouthpiece Nazi
Author: RonD 
Date:   2002-10-05 15:10

Aussie Nick.

We read your message, it was very informative. Do you have any more words of wisdom or any other gems to entertain us with??

Perhaps you should post your insulting remarks again so all of the drama queens on this board get a chance to enjoy them. And of course it was a very insighfull analysis of the apparent problem.

Its nice to know your real opinion of the posters on the board.

Thanks again.

Ron D.

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 RE: Mouthpiece Nazi
Author: Robert 
Date:   2002-10-05 15:55

BeckyC wrote:

"My very first thought that came to mind when I read the title was Seinfeld's "Soup Nazi" episode. I totally think that was Mike's intentions. "

I live in Europe and have never heard of Seinfeld, never mind the "Soup Nazi" episode. Mike (and yourself) should be aware that this isn't just a USA site, and hopefully Mike has now realised that his title of the posting was offensive.

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 RE: Mouthpiece Nazi
Author: RogerD 
Date:   2002-10-05 16:02

I agree things have gotten heated up.

However, anyone who knows what the nazis did would have to be offended by being called a nazi or by the loose use of such term.

We should never forget and what led to it WWII. To paraphrase Winston Churchill (the leader of Great Britian in WWII)

Those who forget the lessions of history are condemended to repeat them.

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 RE: Mouthpiece Nazi
Author: Mike 
Date:   2002-10-05 16:15

Thank you Monica and Laurie. It's good to know that some people out there got the point! For the rest of you who clearly have no sense of how a business operates, the customer is always right. When I returned Mr. Pyne's mouthpiece because I wasn't happy with it, it was his job as a businessman to fix it. Yes, he gave me a refund, but he also wrote me a nasty note and told one of the distributors near me not to sell me any. His idea of customer service sucks. If any of you were treated as I was, I guarantee you would be just as pissed as I am. Excuse me for not wanting to be stuck with a $240 inferior quality mouthpiece!

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 RE: Mouthpiece Nazi
Author: Terry Horlick 
Date:   2002-10-05 17:07

Mike, learning dissability? Read the above posts. You might just figure out who didn't get the point!

A businessman's job is to provide the goods he advertised and to be reimbursed for his work. You then asked for a service, custom fabrication of a mouthpiece, and welshed on paying for it. Sounds like Mr. Pyne had full justification for his actions.

Just what do you think your job as a customer is? Because you are a customer does that mean you shoulder no responsibility in this world?

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 RE: Mouthpiece Nazi
Author: Rob 
Date:   2002-10-05 17:32

I wasn't going to comment on this until Mike decided to enter my domain - Customer Service.

I design customer service training and development programs for a large multi-national financial services corporation and I am compelled to explain in no uncertain terms that the customer is most certainly NOT always right. Only a foolish virgin would believe so.

It is the goal of any service provider to do their best to satisfy the requests of their customer. However, it is equally true that not every customer can be satisfied and it is sometimes necessary to say "no". A truly skilled service provider learns to balance the needs of the customer who is purchasing their goods and services with their responsibility to their employer, shareholders, investors, business owners etc. It appears that when Mr. Pyne discovered that it would not be possible for him to satisfy your request by delivering the exact goods and services you requested, he tacitly suggested you take your business elsewhere. You should be pleased that Mr. Pyne ended your Sisyphean adventure as quickly and as cheaply (for you) as he did. A less scrupulous merchant might have strung you along for years after discovering that you were more interested in telling and showing others that you play on a Pyne mouthpiece than you were in anything else. It would have been different had Mr. Pyne failed to provide that which you requested, but he did not. The failure, sir, was your own in asking for something that you were not certain would be satisfactory and then complaining to Mr. Pyne that your own deficiency was somehow his error. I can assure you that if any merchant had sufficient power over time and space to understand and define your requirements when you cannot do so yourself, they would no longer need to sell anything to you. It is conduct like yours that drives up the cost of doing business for everyone. You are a customer who is most certainly NOT right. I want to thank you for showing us all that Mr. Pyne is a merchant who can be trusted to provide fair honest and direct service, even when it comes at a cost to himself. I applaud him.

I dismiss you.

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 RE: Mouthpiece Nazi
Author: Dieter 
Date:   2002-10-05 18:02

Mike,

You haven't been right so far.

Pyne is not in need of more business than he already has. Which is why he doesn't need the likes of you any more.

Learn to play worth half a @!#$ and then you'll have room to talk.

Just because you can't play something doens't make it inferior.

If you had spent the time it takes to reject 30 mouthpieces (most of which will find homes with people who know what they are doing and talking about) and used it to practice, you'd be on your way to being less of the waste of time this thread has devolved into.

Grow a brain.

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 RE: Mouthpiece Nazi
Author: Jack Kissinger 
Date:   2002-10-05 18:38

Mike,

Rob dismissed you but he forgot to assign your homework. Here it is:

http://www.retailernews.com/1198/phill118.html

Also (in Cliff's Notes form) From SG Chartered Accountants, "The Greatest Business Myths of Our Time" (<http://www.chameleon4business.co.uk/c4c_art_04.html)

5. “The customer is always right.”

"This is almost correct. The right type of customer is always right. The wrong type of customer is most definitely not. It is vitally important to distinguish between the two
otherwise this implies that your business is happy to deal with bad (or low profit) customers, irrespective of the management time, hassle and additional indirect costs that may be associated with servicing them. If possible I strongly recommend that you categorise all your customers from A to D in terms of quality and try to determine what profits you derive from each segment. This may appear difficult initially, but I find it can be done with most businesses. It is fairly commonplace to find that your D customers are not producing very much profit, if any at all. Would your business be more productive if you switched hours and resources to servicing A's instead of D's? Or can you change the trading terms of dealing with D's so that you make adequate returns from their trade? Accept that you are never going to please all of the customers all of the time. Concentrate on the A's to produce more A's."


From the content and tone of your messages, I suspect Mr. Pyne quite correctly has identified you as a "D." Since we only have your version of this story, we don't know what tone you took when you returned the mouthpiece or, indeed, what Mr. Pyne actually said in his message to you. If his tone was, in fact nasty, however, perhaps he was simply responding in kind. Or perhaps, having determined that you would not be happy with one of his mouthpieces, he was responding in the only way he felt would discourage you from continuing to try them -- wasting his distributors' (and friends') time and your time and money.

You indicate that the mouthpiece he made to your specifications was "horrible... the worst mouthpiece I ever played on. There was something definitely wrong with it." That could come from faulty specifications (yours) or faulty execution (his). As far as we know, you have no particular expertise in mouthpiece design or manufacture. He, on the other hand, has been making mouthpieces for years and has hundreds of satisfied users. Guess where most of us think the problem probably lies.

IMHO, nothing you have said about your transaction with Mr. Pyne, even if it is worse than the picture you have tried to paint, justifies your referring to him as a "mouthpiece Nazi." Not even close.

While you are at William & Mary, you ought to take a few business courses. Or, if you are taking them, try to make class once in awhile and stay awake (I know, I know ... it's hard to stay awake in accounting!)


One additional link, however, for Dee and the others who have criticized you for trying so many Pyne mouthpieces without concluding that they weren't for you:

http://www.woodwind.org/clarinet/BBoard/read.html?f=1&i=86162&t=86135

The experiences reported there refer to a specific model mouthpiece. Remember that Pyne makes 6 different professional models in 3 different facings.

jnk

Reply To Message
 
 RE: Mouthpiece Nazi
Author: Rob 
Date:   2002-10-05 20:15

To Jack Kissinger:

Thanks so much for picking up my slack. In the future, I will have to do better. I considered including a quiz in my post but didn't think I'd find a receptive audience.

My bad.

Reply To Message
 
 RE: Mouthpiece Nazi
Author: d dow 
Date:   2002-10-05 22:20

Dear freinds: It would be pretty hard to go through 30 mouthpieces without finding one that wasn't too bad.
i would also like to add it could also be one of those areas where the player is looking for something specific that may not be too easy to be put n words
I have had some trouble liking (not finding) mouthpieces myself for myself and students.
Some students also have excellent ears and are more likely to easily dismiss something that soounds great over something that may be easy to lear on.
There is a great danger in thinking everyone hears the same thing when we hear a player's tone. What I like in Marcellus' play8ing may be the thing someone ealse deplores!

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 RE: Mouthpiece Nazi
Author: d dow 
Date:   2002-10-05 22:22

Excuse spelling error on line seven " it should be " LEARN ON

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 RE: Mouthpiece Nazi
Author: Hmmm... 
Date:   2002-10-06 04:56

Hmmm...

Reply To Message
 
 RE: Mouthpiece Nazi
Author: Aussie Nick 
Date:   2002-10-06 05:04

RonD, no problem. I think it is unfortunate that you find what I said insulting, and for this I apologise. I am one of the few on here who hasn't gotten heated up over this post, and I am not going to get involved in it by giving my "insighfull analysis of the apparent problem." My comment does NOT reflect what I REALLY think of the people on the board, rather, the way they have treated this post. I think you are simply trying to twist the meaning of my earlier comment to suit yourself and/or others.

Reply To Message
 
 RE: Mouthpiece Nazi
Author: RonD 
Date:   2002-10-06 05:40

To Aussie Nick

You called the people on this board DRAMA QUEENS twice.
Whats to twist??

You said it! Are the male posters on this board drama queens also? Or just the females?

What do you really think of the people on this board?

Perhaps your comments are what people in your area or contry seem to believe are innocent and playfull. Local custom perhaps?

Maybe your right and I am trying to twist your insulting comments, but the fact remains that you are the one that made the comments "twice".

If you are in the country that your nickname seems to indicate you should be thankfull that that the N--Is were defeated otherwise you would be speaking Japanese with German as a second language.

I lost a number of relatives because of the N--Is and I still think of them often.

Very smart of you to play the victim and accuse others of trying to twist your comments to suit our (my) own evil purpose. Remember to place the blame for your comments on the people you insult. Of course you meant no harm, "twice".

Reply To Message
 
 RE: Mouthpiece Nazi
Author: Karel 
Date:   2002-10-06 06:37

To RonD: Perhaps the use of the term "drama queen" is different in the US. Down under it is not an unduly pejorative term, and is unisex rather like "prima donna" is. I am sure Aussie Nick was not trying to insult you. And I think we are all lucky that the Nazis were defeated; many Australians took part in WWII with major contributions to stopping Germany in North Africa and Japan in SE Asia. So you are not alone in having lost ones to remember. Cool it, please.

Reply To Message
 
 RE: Mouthpiece Nazi
Author: Tim 
Date:   2002-10-06 07:11

Being an Aussie and calling someone isn't so much an insult as a quick witted jibe. I don't think you should get too worried RonD. As for nick posting the same message twice on different occasions, well what is the need?

Reply To Message
 
 RE: Mouthpiece Nazi
Author: Aussie Nick 
Date:   2002-10-06 10:31

RonD you have taken this way out of context and I'm not going to bother taking it further. Besides, if I may quote you - "Monica, you seem to have the attention span of a fruit fly"... what gives you the right to insult someone directly like that? I said the term 'drama queens' twice because after the first time, it didn't come up on my screen and so I assumed it didn't send, hence I posted again. And no I am not playing the victim. Maybe Karel and Tim are right in that being from different countries, we misinterpret others usage of terms.

Reply To Message
 
 RE: Mouthpiece Nazi
Author: Bob 
Date:   2002-10-06 14:44

Okay,let's begin again at the fermata...

Reply To Message
 
 RE: Mouthpiece Nazi
Author: RonD 
Date:   2002-10-06 15:06

Aussie Nick.
RE Monicas very short attention span. No appologies from me on that one. Some people never seem to get the point, however I did not take the liberty to apply that remark to the entire list of posters.
You also dont seem to get the point, perhaps you are very young and lack the insight that comes with age.
Again you attack the person that objects to your comments instead of examining your own conduct. Its not my fault, " THE DEVIL MADE ME DO IT " famous quote from Flip Wilson an American entertainer.
Think about it.

Reply To Message
 
 RE: Mouthpiece Nazi
Author: Aussie Nick 
Date:   2002-10-07 00:04

RonD: you're a hypocrit. That'll be all. Stop talking to me please, I have better things to spend my time on.

Reply To Message
 
 RE: Mouthpiece Nazi
Author: RonD 
Date:   2002-10-07 00:14

You still dont get it!!!
What is a HYPOCRIT? Does this have anything to do with the Hipocratic oath. Sorry but I'm not a physcian.

Reply To Message
 
 RE: Mouthpiece Nazi
Author: Andy 
Date:   2002-10-07 01:32

RonD: I take back what I said before. YOU are the idiot

Reply To Message
 
 RE: Mouthpiece Nazi
Author: Mark Charette 
Date:   2002-10-07 02:03

Everyone - grow up. Do what I would have done had I not been out this weekend - edit the post.

This post has gone on long enough and at this point has more than served its purpose.

Sheesh, I go out for a weekend to participate in my nephew's wedding and this is the stuff I have to wade through when I get back ...

Thread terminated.

Reply To Message
 
 RE: Mouthpiece Nazi
Author: Morrigan 
Date:   2002-10-07 07:08

OH MY GOD YOU'RE ALL IDIOTS! I'M LAUGHING ON THE FLOOR HERE! GO NICK, YOU ROCK!

Reply To Message
 
 RE: Mouthpiece Nazi
Author: Mark Charette 
Date:   2002-10-07 11:06

Morrigan wrote:
>
> OH MY GOD YOU'RE ALL IDIOTS! I'M LAUGHING ON THE FLOOR
> HERE! GO NICK, YOU ROCK!

The thread is closed. I'm not kidding. No more posts whatsoever.

Reply To Message
 
 RE: Mouthpiece Nazi
Author: Morrigan 
Date:   2002-10-07 11:24

Are there moderators or something who can actually REMOVE complete threads from this thing? If so, I think we need to call in some help... I'm outta control here!

Reply To Message
 
 RE: Mouthpiece Nazi
Author: Some jerk 
Date:   2002-10-07 19:45

[Deleted. Yet another posting by some jerk hiding behind an anonymizer - after I said it was closed.

Now the anonymizer is no loger welcome here.

Mark C.]

Reply To Message
 
 RE: Mouthpiece Nazi
Author: Monica 
Date:   2002-10-07 23:42

[deleted. Monica, you should know better. I said enough and I mean it. No exceptions any more. I've had it with people who can't read simple instructions. Next one is outta here.

Mark C.]

Reply To Message
 
 RE: Mouthpiece Nazi
Author: Mark Charette 
Date:   2002-10-08 00:39

<b>CAN'T YOU READ! ENOUGH!</b>

Monica wrote:

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