Advertising and Web Hosting on Woodwind.Org!

Woodwind.OrgThe Clarinet BBoardThe C4 standard

 
  BBoard Equipment Study Resources Music General    
 
 New Topic  |  Go to Top  |  Go to Topic  |  Search  |  Help/Rules  |  Smileys/Notes  |  Log In   Previous Message  |  Next Message 
 Re: Selecting a clarinet with Lisa Argiris
Author: LisaCanning 
Date:   2017-09-25 22:09

Hi, I think its best for me to respond to this because clearly you did not understand our process. I am going to respond bit by bit to make sure I am clear.

'Um, nope hartt. Things haven't changed. I recently struggled to understand the process with her, gave up when I began to feel pressured to buy a particular instrument... then received the nasty email and was "blacklisted." Seems she should remove the bit about simply paying a fee if you don't find what you like, and state that if you don't accept her recommendations you'll be shunned. '

Never the case. Clearly you misunderstood. If you don't find what you like on the first try we send more instruments without a shipping charge. We bat 99.9% and truly help people if they allow themselves to be served and helped. You did not. You decided when one email was not returned promptly, because I was actually purchasing more of exactly what you wanted to try and just trying to finalize when it could be shipped, to not call and do something differently. Completely your choice but a phone call would have cleared everything up for you.

/Gosh. I understand that it takes time to set up instruments, but I did pay for that. And for the record, I only had one shipment. I think that all I needed was some hand-holding, but I'm guessing she's way too busy for that. Too bad for me.'

It also takes time to find the right ones and buy them too. But in the end
I am so sorry you did not feel served. I think I tried but you failed in this email to mention that after I sent you an instrument you loved, you went to other stores to find a new instrument without ever asking me to help you find something similar. And then you did not tell me this so I could not understand why you did not want the one you loved at the right price. I think my reaction was justified actually and logical.

We invest a ton of money into the set up of the instruments we sell- money that is never recovered from our set up fee when you elect not to continue to work with us. At no point did I/we ever give up on helping you. You gave up on us helping you. We will go to the end of the earth to help our customers. But not if they walk away and use our experience and intel to find the right instrument elsewhere. This is what our expertise is and we deserve to be paid for it when we get it right and to work with customers who are honest about what they are doing. I get you don't feel experienced and now perhaps you are a little more and have a great instrument thanks to the model we sent you to work from.

/I was never impolite, just not really knowledgeable about the process, and somewhat nervous about the amount of money I was ready to spend ($6000+). Some clarification of policies would have been helpful (conflicting info on web site and in paperwork sent with test clarinets). She quickly lost patience, and the sale. Too bad for both of us. Now I'm challenged with finding another person to work with...'

And all you had to do was call us and it all would have worked out perfectly for you. I have new inventory I purchased just for you! Without any additional cost you would have had new instruments picked out based on the results from the first shipment and sent. And you would have been thrilled. I am sure!

This business is basically made up of trust. How can I do my best for you trust has been broken. I think loyalty matters a lot here friend. Its really hard this business and we work really hard to please our customers.

Everyone at Lisa's Clarinet Shop wishes you a wonderful experience with your new Bb.

Lisa Canning

Lisa's Clarinet Shop
www.LisasClarinetShop.com
847.774.2938
Lisa@LisasClarinetShop.com

 Reply To Message  |  Avail. Forums  |  Flat View   Newer Topic  |  Older Topic 

 Topics Author  Date
 Selecting a clarinet with Lisa Argiris  new
coasten1 2007-03-26 17:30 
 Re: Selecting a clarinet with Lisa Argiris  new
am0032 2007-03-26 19:03 
 Re: Selecting a clarinet with Lisa Argiris  new
Max S-D 2007-03-26 20:45 
 Re: Selecting a clarinet with Lisa Argiris  new
Grabnerwg 2007-03-31 15:29 
 Re: Selecting a clarinet with Lisa Argiris  new
Cl69 2011-05-21 09:41 
 Re: Selecting a clarinet with Lisa Argiris  new
Morrigan 2007-03-26 21:13 
 Re: Selecting a clarinet with Lisa Argiris  new
Molloy 2007-03-26 23:50 
 Re: Selecting a clarinet with Lisa Argiris  new
Gregory Smith 2007-03-27 00:23 
 Re: Selecting a clarinet with Lisa Argiris  new
chocolat87 2007-03-27 14:08 
 Re: Selecting a clarinet with Lisa Argiris  new
BobD 2007-03-31 16:40 
 Re: Selecting a clarinet with Lisa Argiris  new
pewd 2007-03-31 16:52 
 Re: Selecting a clarinet with Lisa Argiris  new
kev182 2007-03-31 17:10 
 Re: Selecting a clarinet with Lisa Argiris  new
Lisa@LisasClarinetShop.com 2007-03-31 19:44 
 Re: Selecting a clarinet with Lisa Argiris  new
Mark Charette 2007-03-31 21:32 
 Re: Selecting a clarinet with Lisa Argiris  new
Roger Aldridge 2007-03-31 20:04 
 Re: Selecting a clarinet with Lisa Argiris  new
grifffinity 2007-03-31 20:21 
 Re: Selecting a clarinet with Lisa Argiris  new
kev182 2007-04-01 03:40 
 Re: Selecting a clarinet with Lisa Argiris  new
Bruno 2007-04-01 04:40 
 Re: Selecting a clarinet with Lisa Argiris  new
GBK 2007-04-01 04:50 
 Re: Selecting a clarinet with Lisa Argiris  new
EuGeneSee 2007-04-01 14:29 
 Re: Selecting a clarinet with Lisa Argiris  new
Morrigan 2007-04-01 06:43 
 Re: Selecting a clarinet with Lisa Argiris  new
kev182 2007-04-01 07:35 
 Re: Selecting a clarinet with Lisa Argiris  new
clarnibass 2007-04-01 07:31 
 Re: Selecting a clarinet with Lisa Argiris  new
Morrigan 2007-04-01 07:35 
 Re: Selecting a clarinet with Lisa Argiris  new
clarnibass 2007-04-01 08:08 
 Re: Selecting a clarinet with Lisa Argiris  new
Mark Charette 2007-04-01 13:58 
 Re: Selecting a clarinet with Lisa Argiris  new
Koo Young Chung 2007-04-01 14:57 
 Re: Selecting a clarinet with Lisa Argiris  new
Max S-D 2007-04-01 21:40 
 Re: Selecting a clarinet with Lisa Argiris  new
hartt 2007-04-02 04:29 
 Re: Selecting a clarinet with Lisa Argiris  new
Bruno 2007-04-02 20:04 
 Re: Selecting a clarinet with Lisa Argiris  new
Merry Clarinetist 2017-09-25 21:44 
 Re: Selecting a clarinet with Lisa Argiris  new
LisaCanning 2017-09-25 22:09 
 Re: Selecting a clarinet with Lisa Argiris  new
Iceland clarinet 2011-05-21 10:58 
 Re: Selecting a clarinet with Lisa Argiris  new
Cl69 2011-05-21 11:15 
 Re: Selecting a clarinet with Lisa Argiris  new
William 2011-05-21 14:39 
 Re: Selecting a clarinet with Lisa Argiris  new
Toolaholic 2017-09-25 23:47 
 Re: Selecting a clarinet with Lisa Argiris  new
Toolaholic 2017-09-25 23:58 
 Re: Selecting a clarinet with Lisa Argiris  new
jdbassplayer 2017-09-26 00:06 
 Re: Selecting a clarinet with Lisa Argiris  new
kdk 2017-09-26 00:26 
 Re: Selecting a clarinet with Lisa Argiris  new
Toolaholic 2017-09-26 04:47 
 Re: Selecting a clarinet with Lisa Argiris  new
LisaCanning 2017-09-26 06:18 
 Re: Selecting a clarinet with Lisa Argiris  new
nellsonic 2017-09-26 05:29 
 Re: Selecting a clarinet with Lisa Argiris  new
DavidBlumberg 2017-09-27 05:44 
 Re: Selecting a clarinet with Lisa Argiris  new
wkleung 2017-09-27 06:54 
 Re: Selecting a clarinet with Lisa Argiris  new
DavidBlumberg 2017-09-27 05:45 
 Re: Selecting a clarinet with Lisa Argiris  new
smb9220 2017-09-27 07:45 
 Re: Selecting a clarinet with Lisa Argiris  new
Dan Shusta 2017-09-27 08:47 
 Re: Selecting a clarinet with Lisa Argiris  new
wkleung 2017-09-27 09:18 
 Re: Selecting a clarinet with Lisa Argiris  new
Mark Charette 2017-09-28 21:40 
 Re: Selecting a clarinet with Lisa Argiris  new
Dan Shusta 2017-09-27 09:59 
 Re: Selecting a clarinet with Lisa Argiris  new
MartyMagnini 2017-09-27 15:49 
 Re: Selecting a clarinet with Lisa Argiris  new
DavidBlumberg 2017-09-27 17:10 
 Re: Selecting a clarinet with Lisa Argiris  new
dorjepismo 2017-09-27 17:46 
 Re: Selecting a clarinet with Lisa Argiris  new
Perpetual Student 2017-12-03 08:43 
 Re: Selecting a clarinet with Lisa Argiris  new
nellsonic 2017-09-27 20:23 
 Re: Selecting a clarinet with Lisa Argiris  new
Dan Shusta 2017-09-27 20:40 
 Re: Selecting a clarinet with Lisa Argiris  new
nellsonic 2017-09-27 22:26 
 Re: Selecting a clarinet with Lisa Argiris  new
DavidBlumberg 2017-09-27 23:08 
 Re: Selecting a clarinet with Lisa Argiris  new
LisaCanning 2017-09-27 23:31 
 Re: Selecting a clarinet with Lisa Argiris  new
Dan Shusta 2017-09-29 00:09 
 Re: Selecting a clarinet with Lisa Argiris  new
zhangray4 2017-12-03 09:02 
 Re: Selecting a clarinet with Lisa Argiris  new
Clarineteer 2017-12-03 10:10 
 Re: Selecting a clarinet with Lisa Argiris  new
Ashle TK 2017-12-03 17:00 
 Re: Selecting a clarinet with Lisa Argiris  new
kdk 2017-12-03 17:42 


 Avail. Forums  |  Need a Login? Register Here 
 User Login
 User Name:
 Password:
 Remember my login:
   
 Forgot Your Password?
Enter your email address or user name below and a new password will be sent to the email address associated with your profile.
Search Woodwind.Org

Sheet Music Plus Featured Sale

The Clarinet Pages
is sponsored by:

For Sale
Put your ads for items you'd like to sell here. Free! Please, no more than two at a time - ads removed after two weeks.

Events
Major events especially for clarinetists

Instruments
Retailers and manufacturers of clarinets, both modern and early replica

Service
Instrument repairs, restorations, adjustments, and overhauls.

Miscellaneous
Services and products too varied to categorize! Repair, recording, news

Mouthpieces & Barrels
Fine makers of mouthpieces and barrels, from wood to crystal to hard rubber and plastic

Music & Books
CDs, Sheet Music, and some of the greatest reference books ever written!

Reeds
Great reeds available from around the world

Accessories
Accessories that every clarinetist needs - reed makers and shapers, ligatures, greases, oils, and preservatives ... and more!

 
     Copyright © Woodwind.Org, Inc. All Rights Reserved    Privacy Policy    Contact charette@woodwind.org