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Re: Selecting a clarinet with Lisa Argiris

Author: LisaCanning
Date: 2017-09-25 22:09

Hi, I think its best for me to respond to this because clearly you did not understand our process. I am going to respond bit by bit to make sure I am clear.

'Um, nope hartt. Things haven't changed. I recently struggled to understand the process with her, gave up when I began to feel pressured to buy a particular instrument... then received the nasty email and was "blacklisted." Seems she should remove the bit about simply paying a fee if you don't find what you like, and state that if you don't accept her recommendations you'll be shunned. '

Never the case. Clearly you misunderstood. If you don't find what you like on the first try we send more instruments without a shipping charge. We bat 99.9% and truly help people if they allow themselves to be served and helped. You did not. You decided when one email was not returned promptly, because I was actually purchasing more of exactly what you wanted to try and just trying to finalize when it could be shipped, to not call and do something differently. Completely your choice but a phone call would have cleared everything up for you.

/Gosh. I understand that it takes time to set up instruments, but I did pay for that. And for the record, I only had one shipment. I think that all I needed was some hand-holding, but I'm guessing she's way too busy for that. Too bad for me.'

It also takes time to find the right ones and buy them too. But in the end
I am so sorry you did not feel served. I think I tried but you failed in this email to mention that after I sent you an instrument you loved, you went to other stores to find a new instrument without ever asking me to help you find something similar. And then you did not tell me this so I could not understand why you did not want the one you loved at the right price. I think my reaction was justified actually and logical.

We invest a ton of money into the set up of the instruments we sell- money that is never recovered from our set up fee when you elect not to continue to work with us. At no point did I/we ever give up on helping you. You gave up on us helping you. We will go to the end of the earth to help our customers. But not if they walk away and use our experience and intel to find the right instrument elsewhere. This is what our expertise is and we deserve to be paid for it when we get it right and to work with customers who are honest about what they are doing. I get you don't feel experienced and now perhaps you are a little more and have a great instrument thanks to the model we sent you to work from.

/I was never impolite, just not really knowledgeable about the process, and somewhat nervous about the amount of money I was ready to spend ($6000+). Some clarification of policies would have been helpful (conflicting info on web site and in paperwork sent with test clarinets). She quickly lost patience, and the sale. Too bad for both of us. Now I'm challenged with finding another person to work with...'

And all you had to do was call us and it all would have worked out perfectly for you. I have new inventory I purchased just for you! Without any additional cost you would have had new instruments picked out based on the results from the first shipment and sent. And you would have been thrilled. I am sure!

This business is basically made up of trust. How can I do my best for you trust has been broken. I think loyalty matters a lot here friend. Its really hard this business and we work really hard to please our customers.

Everyone at Lisa's Clarinet Shop wishes you a wonderful experience with your new Bb.

Lisa Canning

Lisa's Clarinet Shop
www.LisasClarinetShop.com
847.774.2938
Lisa@LisasClarinetShop.com

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