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New RC Prestige

Author: Pacco
Date: 2017-07-30 14:45

I just bought a new RC Prestige. Because of distance in space and lack of time i couldn't try the instrument before buying it. I simply got it indirectly through a store (an authorized dealer), which ordered it from France, so i pretty much got it directly from Buffet Crampon. The problem is that the instrument is pretty much unplayable. I don't know who put it there, but there was a spring/elastic(with a buffet crampon logo) on the lower joint to keep a key down (the key on the left to play a B). That elastic keeps the three lower holes of the joint closed. The problem is that when you play the instrument one of those three holes doesn't completely close when you press the key down. It does only close if you put extra pressure on the key or if you also press the key on the right, but that makes it impossible to play. Other than that the instrument is very hard to put together, even with cork grease, but that may be because it is very hot here, almost 40 celsius.
Is some of this normal? What should i do?

Post Edited (2017-07-30 14:48)

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New RC Prestige new

Pacco

2017-07-30 14:45

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Pacco

2017-07-30 14:47