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Re: defective Buffet double clarinet case

Author: Greg H
Date: 2016-07-13 11:18

Well Bob, I have to respond to your email regarding your Buffet clarinet purchase and service at RDG woodwinds in Los Angeles. I'm curious if you knew that RDG has a 2 year warranty on new Buffet clarinets they sell and that includes servicing. How along ago did you purchase the clarinets in question? It is my experience that one has to make an appointment to get the follow up service, as the repair staff is booked in advance. As far as the clarinets leaking when you tried them at RDG, how could you make a decision if they were leaking? It is my understanding that new clarinets are checked before being put into stock for trial; but that more serious adjusting and set-up happens at the follow-up service. Levi Tracy is more than a nice guy, in my opinion he is a very skilled clarinet technician, as well as a very skilled machinist who regularly makes keywork and mechanisms from scratch. He is quite booked up for appointments months in advance, and that would be locally as well as out of town clients. Clients from major symphonies as well as freelancers and I'm sure quite a few non-pro's as well. He must be doing something right as several colleagues of mine are in line to get a set-up on their Buffet 1193 basses, one of the better finished instruments from Buffet. In regard to calls not returned from RDG's owner, were those calls recent? She travels to conventions and conferences during the year to display double reed products and instruments, and I'm sure she takes an occasional vacation. Maybe an email would get thru to her.

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2016-07-18 19:09

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2016-07-24 21:13

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2016-07-24 22:01

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