The Clarinet BBoard

The Clarinet BBoard The C4 standard

New Topic | Go to Top | Go to Topic | Search | Help/Rules | Smileys/Notes | Log In

Previous Message | Next Message

1Stop Clarinet Shop

Author: Joe B
Date: 2010-03-15 22:31

I ordered Vandoren THICK black mouthpiece cushions VMC5, which was listed on the 1Stop Clarinet Sax Shop website. What they sent me was Vandoren THIN black mouthpiece cushions VMCX6. I notified 1Stop that was not what I ordered. They informed me Vandoren no longer makes the thick black cushion. I expressed my displeasure in them sending me something I did not order. I feel they should have asked if I would like to substitute something else in its place, such as BG thick black cushions, instead of sending something I did not want. They made no attempt to resolve the issue. Their reponse was "We will let Mr. Bernard Vandoren know your disappointment that they don't have the product you'd like to have". I hope others on this board have better dealings with 1Stop. I feel their response was a wise a** response. Has ayone else had negative dealings with 1Stop? I have ordered quite a bit from them in the past and it was always positive. I just don't feel their response is one of providing the best service for their customers.

Reply To Message | Avail. Forums | Flat View

Newer Topic | Older Topic

Topics

Author

Date

1Stop Clarinet Shop new

Joe B

2010-03-15 22:31