 The Clarinet BBoard
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Author: Roys_toys
Date: 2010-02-07 17:22
I had the misfortune to suffer a crack in upper joint within warranty period on my new E 13, bought nearly 3 years ago.
Buffet supplied a new u/j , but that has just cracked.
They have now supplied me with a new E 13, with minimum fuss and I feel that I have been well treated.
Were all in the lap of the malign spirits who crack wood, so its reassuring to know that if it happens Buffet have demonstrated a sympathetic attitude and have taken immediate action.
I make the usual disclaimer of any connection with the company.
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Author: Paul Aviles
Date: 2010-02-07 22:10
Yes, the Buffet warranty is good.
Selmer could learn from their example.
.................Paul Aviles
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Author: JJAlbrecht
Date: 2010-02-07 23:17
Or one could simply get a Ridenour clarinet and not worry about it at all! ![[rotate]](http://test.woodwind.org/clarinet/BBoard/smileys/smiley25.gif) ![[toast]](http://test.woodwind.org/clarinet/BBoard/smileys/smiley15.gif)
Glad you had a successful outcome. Buffet generally stands behind their gear.
Jeff
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Author: Gordon (NZ)
Date: 2010-02-08 11:57
"...Yes, the Buffet warranty is good. Selmer could learn from their example...."
To be fair, Selmer PARIS has replaced several cracked clarinets send back from here in NZ.
Perhaps the non-cooperation is with your local distributor?
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Author: Paul Aviles
Date: 2010-02-08 12:32
Selmer does not have a published 5 year warranty against defects to the body of the horn. I don't recall Selmer's exact wording (haven't bought one in awhile) but I think they leave it open for case by case issues.
..............Paul Aviles
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Author: Gordon (NZ)
Date: 2010-02-09 07:58
"I think they leave it open for case by case issues."
Perhaps my success is because of the way I present my case.
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