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RE: NY WWandBW Trip Report

Author: Cathy
Date: 2000-11-15 15:26

I have almost made the decision to purchase my son a Buffet greenline R-13 from wwandbw (phone order) rather than locally because of a $1,100 price difference. Can anyone tell me, from their experience, how timely wwandbw is able to turn around warrany and other repair work? They told me that all warranty works needs to be approved by them and only minor repairs could be done locally. I would prefer to purchase locally, but the price difference is too great. Has anyone had experience with their customer service dept. after the sale and do they seem as responsive as they were leading up to the sale?

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