 The Clarinet BBoard
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Author: russian clarinettist
Date: 2009-01-06 14:49
Hello clarinettists! Happy new year to everybody!
I have a little troubles with mr. Ridenour. I transferred money to him for Lyrique 576BC on 18th of November (through PayPal). Then on 25th of November mr. Ridenour wrote me that clarinet will go out after the 1st of December. On 17th of December he wrote me that order will ship in next few business days. Since that moment I’ve send him a number of e-mails and don’t have received any answer from him. Clarinet still not be shipped.
Does anybody have same problems ordering clarinets from this man? What time from payment till shipment usually passes?
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Author: JJAlbrecht
Date: 2009-01-06 15:05
Normally, he ships very promptly. I know he was fairly ill for a time in December (in fact he was too sick to work on clarinets or mouthpieces --he had a bad flu which almost led to pneumonia) but he is usually quite good about sending out materials after receiving payment. I assume you are e-mailing him through the address sales@ridenourclarinetproducts.com .
I don't know if phoning him is practical. If you are in Russia, it may be expensive to call him, but it still may be worth it. His telephone number is 972-572-8910. Normally it's best to call during the daytime (he is in UTC -6 hours during the winter) when his office is open.
Jeff
“Everyone discovers their own way of destroying themselves, and some people choose the clarinet.” Kalman Opperman, 1919-2010
"A drummer is a musician's best friend."
Post Edited (2009-01-06 15:14)
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Author: bmcgar ★2017
Date: 2009-01-06 15:08
I've purchased several clarinets, mouthpieces, and accessories from him in the last few years, and have corresponded with him several times, and while there have been times when he's been slow to respond, I've never worried.
Keep in mind that Tom, like many small-volume clarinet and clarinet accessory makers, has a small shop. Personal illness and family emergencies, being overwhelmed with work, machinery breakdowns, problems with suppliers, tons of e-mail to answer, and so forth, can delay responses and shipments.
These things happen, not only with Tom, but with almost every other small business, where proprietors wear many hats and are constantly under the gun.
Tom will get back to you, I'm sure, and get your clarinet to you as soon as he can.
(You might also try telephoning him. I'm sure he'd be glad to hear from you.)
B.
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Author: sfalexi
Date: 2009-01-06 15:19
Definitely a busy season for him. I would assume he'd be working on getting clarinets ready for Christmas season, and all sorts of stuff. I've dealt with him a few times and he's been prompt in getting stuff done and communicating. I second B's suggestion to call him.
I understand if this may put you off from dealing with him, but I think you might be an exception to what I have found to be very good service. And hopefully there's a reason behind the lack of communication. he runs it out of his garage so if he's gone or out for some reason, the whole place probably grinds to a halt.
Alexi
US Army Japan Band
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Author: feadog79
Date: 2009-01-06 15:51
The only time I've ever had issue with anything coming slowly from Tom was when he was ill. The experience of purchasing a Lyrique from him went smoothly, and I had a student send an Arioso to him to repair. He was a little slow with the Arioso because of illness and extremely high volume of work (it was near the holidays). He will take care of you. I also recommend that you call him, if it is not too expensive.
JW
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Author: BobD
Date: 2009-01-06 21:04
I'll second all the good comments about Mr.Ridenour and am glad to hear you did get a contact from him.
Bob Draznik
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