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Re: Buffet left hand nylon pin/dowel

Author: hartt
Date: 2007-02-16 23:50

Here's an update from information shared with me by Buffet's SW Regional Mgr, Willie Connell.

When Buffet was located in LA, under the ownership of the Music Group, Buffet North America's total parts inventory (all instruments) amounted to a mere $30 K.
Under the new ownership and their relocation to Jacksonville, FL, Buffet has ordered close to 1 million in parts inventory.

Lever Pins.......through complaints over the years, Buffet has recognized the use of nylon pins was poor judgment and is reverting back to the use of metal pins.
The inventory supply of nylon pins was sent to numerous Buffet dealers throughout NA. This was done so that if someone had broken pins, they could contact their local dealer and the pins would be replaced.....AT NO CHARGE.
Unfortunately, Willie mentioned that Buffet does not know the specific dealers to whom the inventory of pins was dispersed nor if the dealer's supply was depleted..

In an effort to obtain p/n's , I have, over time, spoken with Randy, Rodney, Pricilla of Buffet NA adn even with Al, Buffet's Customer Service mgr.
I suggested that relative to the PIN issue, that Buffet direct mail the Pins to anyoen who contacts the Jacksonville facility. For obvious reasons, this may or may not happen but presently, the Pins are out of stock.

Buffet is aware of PIN issue but not to the degree expounded upon in this posting.
However, they do now. I was asked to email this thread link and told it would be brought to Francois' attention.

I'm sure the inventory situation was/is just as, if not more, frustrating to Francois.

One issue is certain: Buffet will not deal direct with a consumer.......not even for a replacement thumbrest set screw.

dennis

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Buffet left hand nylon pin/dowel

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