 The Clarinet BBoard
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Author: jangjiman
Date: 2005-09-03 15:44
Ok... I recently ordered a pomarico from wwbw and I wanted an exchange. I notified them and followed the instructions on my shipping receipt. The problem is, I think they gave me an outdated receipt which had their address before they moved warehouses. So I check on their webstie and their new address is different. I think this is the reason why my item hasb't been checked in yet. What do I do?
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Author: Ralph Katz
Date: 2005-09-03 15:58
I was there in November, 2004 and their address was:
Woodwind and Brasswind
4004 Technology Drive
South Bend, IN 46628
Call them at 800-348-5003
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Author: BobD
Date: 2005-09-03 17:10
I have the feeling that Music123 is one and the same "outfit"....yes/no?
Bob Draznik
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Author: L. Omar Henderson
Date: 2005-09-03 17:33
The new shipping address for WWBW is 4955 Ameritech Drive, South Bend, IN 46628 ( I had the same problem shipping my products to them but hopefully it will get transferred to the new address)
L. Omar Henderson
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Author: DavidBlumberg
Date: 2005-09-03 18:44
Of course anything shipped to the old address will get forwarded. But it will take them some extra time to get it checked in. All you have to do is to call them and they are very willing to work with you.
I ordered a Clarinet 6 days ago which said "same day order shipped" and asof yesterday it hadn't been shipped.
huh?
yup, the move is giving them the excuse to not ship what is clearly written on the purchase page. They really should change that script! (as their customer service employee told me)
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Author: Jack Kissinger
Date: 2005-09-03 19:18
About a month and a half ago, I ordered a bunch of miscellaneous supplies from them (swabs, mouthpiece patches, reeds, etc.). About six of the items I ordered were missing or shorted on the order. All were listed as shipped when I checked my account on their website, however three of the six missing items were not on the packing slip that accompanied the shipment. I called customer service. The service rep was very apologetic, said there was a problem with the warehouse move and promised to see I would receive the rest of my order.
Several days later, I received a second shipment. This one included the three items that had been omitted from the original packing slip but none of the other missing items. My account now indicated that ALL of the items I originally ordered had been shipped twice. (Though none have been and some haven't been shipped at all.) I called customer service again (on a Saturday). Again, the service rep was very polite but this time said I would receive a call from their customer claims department the following Monday to determine if my claim was valid. It's now been three weeks with no call.
They talk a good game but I really haven't seen any performance yet. (I suspect the second shipment was a completion of the order, not a response to my first complaint.)
Around the same time, a friend of mine ordered 3 E11 C clarinets to try out. He received one. When he called customer service, the initial response was, "Gee, we thought we had shipped all three." Eventually, though, they did send him the other two.
At this point, regardless of how my order turns out, it will be a cold day you-know-where before I recommend WW&BW to anyone or give them any more of my business. IMNSHO, they've been hiding behind the warehouse excuse for too long. They need to get their ... um... act together.
Best regards,
jnk
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Author: jangjiman
Date: 2005-09-04 01:10
Isn't the new address 4995 Ameritech Drive?
Ok so apparently I didn't send it to the old one. The address on the website is actually the old address. The new one is 4995 Ameritech Drive. So I am safe. But...they really do blame everything on the warehouse move. And they take forever to answer the phone these days.
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Author: jangjiman
Date: 2005-09-04 04:00
wow that's wierd. Mine absolutely says 4995. You think it's some kind of misprint? I hope mine is right.
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Author: Gordon (NZ)
Date: 2005-09-04 09:25
They apparently don't know where they are, nor what they are doing!
I have heard similar storied in other forums.
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Author: Karel
Date: 2005-09-04 09:55
Oddly enough, I recently ordered Grand Concert Harrison ligs from them, and got good, prompt service.
Karel.
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Author: clarnibass
Date: 2005-09-04 10:37
In addition to what Karel said, I'm guessing 99% of their customers get good service, but those don't go to the forums and post that they ordered something and had no problems.
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Author: DavidBlumberg
Date: 2005-09-04 11:53
Their company gets over 1500 orders overnight.
Combine that with a major move and it can get confusing
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Author: DavidBlumberg
Date: 2005-09-04 12:10
I had the same thing happen to reeds - twice!!
Shipping label states that all had been included when only 2 out of 4 were there.
2nd order there was 1 out of 2 yet it listed that both were included.
1st order the rep said that she knew already what was missing (I did tell her though so possibly they were making that up).
2nd order I asked what was missing to the rep FIRST - she didn't know 
So you have to keep on them for now. I'm sure they will straighten out the shipping incompetence eventually.
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