 The Clarinet BBoard
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Author: Star1
Date: 2004-10-01 00:16
I just bought a new R-13 for my daugter who is soon to be 13. She loves playing. I have 2 questions: 1] It came in a beautiful case, however there were no instructions (cleaning, taking care of etc) and nothing official from the company, warrantee or anything. I find it hard to believe spending all this money and nothing comes with it. Any help would be appreciated.
2] I have tried to find a web site for Buffet, I guess in France. Does anyone know how to contact the actaul manufacturer. Thanks.
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Author: hans
Date: 2004-10-01 00:25
Here is the web site. Hopefully someone else can tell you how to make contact.
http://www.musicgroup.com/Instruments/Buffet/FrameBuffet.htm
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Author: EEBaum
Date: 2004-10-01 03:22
The clarinet should come with a warranty card (both of mine did). As for proper care and maintenance: I think it's assumed that if you're buying an R-13, you know what you're doing, or at least have a teacher that can demonstrate.
-Alex
www.mostlydifferent.com
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Author: BobD
Date: 2004-10-01 13:24
Interesting comment considering that even a $20,000 auto comes with owners manual.....
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Author: Brenda Siewert
Date: 2004-10-01 15:09
If you bought the instrument from an individual, it may not be actually new. He/she may have bought it and resold it. You need to contact your seller and get the facts. If you bought it from a retailer, go back and ask for the paperwork. If they tell you it was a demo model or was on the shelf and they've lost the paperwork, ask them to get papers for you. Each instrument comes from the factory with the serial number on a warranty card that is unique to the instrument. When it's been lost before selling the instrument it makes it a bit more difficult, but the retailer can and should take personal responsibility for providing warranty care for the instrument. Hold onto your receipt.
For care instructions, do a search here on the bboard for care of wood clarinets.
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Author: hans
Date: 2004-10-02 02:04
Star1,
In 1988 my Selmer Recital didn't come with a manual either, but there was a warranty registration card.
IMO a smart manufacturer would include as much information as possible to help a purchaser; it's just common sense.
There appears to be a shortage of that among some clarinet manufacturers; e.g., elsewhere on this BB is a post about LeBlanc refusing to help out a clarinet player who needs a replacement screw. IMO it's hard to beat that for stupidity, when thousands of people read this BB every day.
Regards,
Hans
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Author: lycfmtkl
Date: 2004-10-02 02:32
I bought a Buffet E11 A clarinet in January 2004 and it came with warranty card and a user manual telling me how to assemble and take care of the insturment. It even has a miniature fingering chat in the case.
A week a ago, I bought a new R13 and it only had a warrnaty card in the box. I couldn't find any instruction manual and fingering chart. I think Buffet has assumed anyone who bought a R13 should know how to take care of it
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Author: msroboto
Date: 2004-10-02 02:48
When I got my R-13 it came with the warranty card.
The other care and feeding stuff was provided by the store and were not a part of the package. I think it was just a printout off the web. They just provided it as a little extra service for buying it there.
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