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 Review: Hanson Clarinets
Author: Mark Pinner 
Date:   2003-06-19 00:27

For all teachers out there. I have tried the new Hanson clarinets that are being manufactured in England. They have hard rubber bodies machined of course. Good solid keywork and are padded up with Pisoni double bladder pads and come in a backpack style case. This is not a commercial forum so I wont go deeply into pricing details ut suffice to say they are in the same ballpark as Yamaha and UMI student models and a bit under the Vito price.

The rubber bodies appear durable and, for a boehm clarinet that is, play quite nicely bearing in mind their price range. The manufacturing quality is excellent with forged key work and hand assembly. Overall I am impressed with the workmanship and playability. When I have more information on availability I will post again. I am glad that somebody is providing an alternative to the cheap Taiwanese, Chinese and come to think of it UMI crap that turns off more students than it encourages.

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 Re: Review: Hanson Clarinets
Author: stevensfo 
Date:   2003-06-19 06:22

Hi,
I bought a Hanson clarinet with B45 mouthpiece about 3 - 4 months ago and it's excellent. It cost 229 pounds and was delivered registered mail to me in Italy. I'm a complete beginner so I can't compare it with other models, however the daughter of a friend borrowed it a few weeks ago when her own Buffett was stolen the day before a school concert. She said it was just as good but she found the mouthpiece a bit 'breathy', whatever that means.

Customer service was very friendly and they even recommended books to use.

Steve

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 Re: Review: Hanson Clarinets
Author: Colin B 
Date:   2003-06-19 08:46

I too bought a Hanson last October. Having not played the clarinet for a number of years I didn't want to pay very much in case I found the whole business of relearning too much (I remembered the squeaks, sore gums, aching fingers etc). However I needn't have worried, as I'm making good progress with the help of an old Frederick Thurston book. As for the Hanson clarinet, well, it is a delight and will do fine until it is time to up-grade. It even has a five year guarantee! I was also very impressed with the helpfulness
and service given to me by Alastair Hanson. More power to your elbow, Alastair, if you ever get time to visit this board.



Post Edited (2003-06-19 08:48)

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 Re: Review: Hanson Clarinets
Author: Synonymous Botch 
Date:   2003-06-19 12:12

Don't forget the Ridenour variant, for sale in the USA.

Quality build, good sound and decent ergonomic design for a reasonable $.

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 Re: Review: Hanson Clarinets
Author: Dan Shusta 
Date:   2003-06-19 13:06

I, unfortunately, have the dubious honor of being the first person to have returned an HE-3 clarinet back to Hanson.

Why?? The F# side trill key kept hanging up. It turns out that the hand filed tubular section did not quite fit correctly between the posts and from time to time would freeze, or stop moving and the pad would be prevented from closing against the hole.

I must say, Alastair did bend over backwards in trying to correct the situation. But, I just didn't want to take a chance in getting another defective clarinet.

I did receive a full refund...but...it cost me somewhere around $35 to ship it back to the U.K. When I tried a clarinet from WW&BW that turned out to be defective, I called and THEY PAID for the return shipment.

All in all, the Hanson HE-3 played easily and had a rather nice, full tone which I liked.

As for the Ridenour, I, personally, feel that the price is way out of the ballpark. The one that I tried was just over $600.00 There was something about the feel of the instrument that I didn't like. The keys seemed to feel "stiff". I guess that I felt for the price he was asking, I expected the instrument to "stand out" somehow...but didn't.

One thing to keep in mind when purchasing an instrument from overseas is...what kind of problems and expenses would I run into if the instrument develops a problem??

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 Re: Review: Hanson Clarinets
Author: David Spiegelthal 2017
Date:   2003-06-19 15:06

A couple of years ago (was it that long?) I inquired here on the BB if anyone had tried the Hanson bass clarinet (I believe it was listed as the "HE-1 Storm") model. I ask again: Anyone tried it? Or, for that matter, have any been made and sold?

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 Re: Review: Hanson Clarinets
Author: Mark Pinner 
Date:   2003-06-19 23:14

Excuse my ignorance on the Ridenour variant I was unaware that they had been stencilled for the US. Alistair is getting married this weekend I believe.

The $600 US price tag is ridiculous. The full retail price here is $995 Australian. They are discounted to the going rate for a Yamaha student model which here is badged a 275 and took over from the C100.

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 Re: Review: Hanson Clarinets
Author: BentoBandito09 
Date:   2010-01-10 22:35

I too have been wondering about the Hanson Bass Clarinet. Any one who has experience with this company and/or clarinet please post.

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 Re: Review: Hanson Clarinets
Author: NHM 
Date:   2010-01-11 00:02

I know the positive reviews are a few years old so let me give you an update on Hanson's current service.

I called the workshop in the middle of November 2009 to upgrade my HE5 to an intermediate SE5 Grenadilla. I have had my Student HE5 for about 3 years and felt I was ready to upgrade. According to the Hanson website, if you want to upgrade (and I quote directly from the website) we offer 100% of the original purchase price in part exchange against your new Hanson clarinet upgrade. Oh no they don't. The answer I got was send or bring your clarinet into us and we will have a look. Depending on how it has been looked after we will offer you about £150 - £200 against a new intermediate. I cannot remember how much I paid 3 years ago but it was nearer £250 than £200! I also enquired about buying just the clarinet, no accessories, no case, no mouthpiece and was quoted the full internet price, no reduction, nothing. This despite their website claim (and again I quote directly from the website) Upgrades or changes to accessories charged or deducted from the price shown on request.

The web price also varies depending on where you look on their site. If you look at the Price List page, a SE5 Grenadilla is shown as £589 but if you try to buy it through the online sales site the price is £699.30.
So, having tried to use the wonderful benefits that Hanson claim make them different from other manufacturers, and found that they don't exist, I am currently looking for a second hand model in my budget range. A budget that I thought might get me a new Hanson by exchanging my current clarinet and not taking any unwanted accessories.

As is often said, don't believe everything you read on the internet!



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 Re: Review: Hanson Clarinets
Author: stevensfo 
Date:   2010-01-11 08:52

I just looked at their website and they appear to have some big glitches! The ordering online must be new because it doesn't display half the clarinets for sale.

Also, in the price list, they seem to have the prices of the bass clarinets the wrong way round or else completely wrong. A bass for 599 pounds?

All rather sad because I was amazed by their excellent service when I bought my clarinet years ago. I bought the student model back in 2003 and the rubber now has a tinge of green after being taken all over the world, left in the sun, freezing temps outside etc, but it's never needed a single thing doing to it.

I hope they get their act together fast. With the strong euro they'd be crazy not to try and sell more in Europe.

Steve

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 Re: Review: Hanson Clarinets
Author: rossbu 
Date:   2010-01-11 09:57

I'm curious - we've got the Ridenour in hard rubber and the Hanson. What other manufacturers have/had made hard rubber clarinets? The Bliss isn't hard rubber but some other composite?


Burt

bross141@comcast.net

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 Re: Review: Hanson Clarinets
Author: BentoBandito09 
Date:   2010-01-11 13:59

Yeah I've been meening to ask them about that 599 pound bass.

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 Re: Review: Hanson Clarinets
Author: rfoot 
Date:   2010-01-12 16:16

I bought a second hand wooden T5 (base professional model) back in August for £650. It is a very good one, also.

@NHM When I was going through getting my Hanson, I found the process relatively easy. We went down to the workshop near Huddersfield, and after receving directions, we were welcomed into the workshop by Mr Hanson. He was very keen to tell me everything about his clarinets, he let me try lots of different models, from the basic student one up to the top professional rosewood. The intermediate SE-5 stood up very well against the top rosewood one, considering its price. So he arranged to send me one for a free trial period after he finished the backlog of orders (the workshop had just re-opened after the Summer break). I received it a few weeks later, and it sounded veery nice for a rubber clarinet. My clarinet teacher was impressed by it. The original quote for that clarinet didn't include a Vandoren mouthpiece, as I have my own M15, so Mr Hanson offered to fit leather pads instead and keep the price the same. In the end, I decided to go for a second hand professional model, priced at a very modest £650. It was streets ahead of anything else that I could get for that price in terms of sound and build quality. What was also good about what he did, was that before I came to a decision on what I wanted, Mr Hanson was very keen for me to try some other clarinets out which he didn't make. A complete polar opposite to the salesman in Leeds who tried to rubbish the Hansons, saying that they were made in China, This was a ridiculous claim to make, as I had seen the machines used by Mr Hanson to make his, and had been told by Mr Hanson that he was the owner of the plant in China.
A few weeks later, my T5 arrived. There were a few teething difficulties, though. First of all, the screw at the base of the bottom of the second half of the clarinet was loose, so I had to tighten that up. I then found out that someone else had this problem when buying a second hand clarinet directly. Then the barrell was a bit tight, so it split and broke. But that was replaced under the 5 year guarantee/free servicing which still applies to second hand models. Overall, it's a lovely clarinet.

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 Re: Review: Hanson Clarinets
Author: superson 
Date:   2010-01-12 17:20

I bought a hanson clarinet (HE5V) after my clarinet broke a couple of months black and i desperately needed a new cheap one. I love my hanson clarinet, it's awesome (there is no other way to describe it apart from maybe a bit green).

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 Re: Review: Hanson Clarinets
Author: Maruja 
Date:   2010-01-13 17:27

I have one too - no problems with delivery or sales. I bought it so that I can take it travelling abroad with me, as it is much more robust and less fussy than my Emperor. I am very happy with it.

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 Re: Review: Hanson Clarinets
Author: Ken Mills 
Date:   2010-01-14 21:01

I want a clarinet that is a bit high pitched because I use a soft reed, a 2 1/2 Marca. Take a 3 by 5 card from the top of the barrel. Will it cover the throat A key? On a Buffet R13 with the soft reed the high notes will just pop out better than other brands.

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 Re: Review: Hanson Clarinets
Author: alastair hanson 
Date:   2010-03-04 00:36

Re: Hanson clarinets.

The gentleman commenting about his poor part exchange offer, accessories upset etc. was contacted by me personally as soon as I found out about him being offered something different than that advertised on our website.

He was offered (and to the best of my knowledge received) a 100% part exchange on upgrade and everything else as per our site.

There was an error made by a new member of staff who it seems did offer a usual 'shop' part exchange deal. I apologised profusely to the gentleman and made clear our policies to all members of staff:

1. we offer 100% of the price paid for any instrument as part exchange towards an upgrade model.

2. customers can upgrade or downgrade any accessory item usually included with an outfit: the price is adjusted accordingly based upon the wholesale cost of the item added/subtracted.


We stand by everything on our advertising - website or traditional press and are proud to offer good aftersales support to all players of our instruments.

Regarding the bass clarinet prices on the new website and price lists etc. they are of course errors. I am very sorry for any confusion this may have caused and we are working hard to get out new website fully up and running - not the easiest of tasks!

If anyone has any questions regarding Hanson clarinets, our deals, warranty, aftersales, manufacture, materials part exchange.... please just call the office and ask for me personally - I will take the call and be pleased to help.

Hanson clarinets is a small family company making products we believe in and looking after customers in the way that we would like to be looked after were we at the other 'side of the counter'. We do our level best.

Hanson Clarinet Company
Yorkshire, England

www.hansonclarinets.com
www.hansonmusic.co.uk

t: +44 (0) 1484 848060
f: +44 (0) 1484 848069
e: info@hansonmusic.co.uk

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 Re: Review: Hanson Clarinets
Author: winstondawg 
Date:   2010-03-04 01:14

I was all set to buy the professional model. What put me off was that although I'm buying from Canada, I would have to pay VAT and then pay whatever duties and taxes on the VAT when the clarinet arrives in Canada. I asked whether Hanson (the organization) is set up administratively so that the VAT could be refunded. The person I spoke with didn't seem interested in exploring that possibility.

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 Re: Review: Hanson Clarinets
Author: GLHopkins 
Date:   2010-03-04 02:12

The Hanson clarinets are made in England or China?

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 Re: Review: Hanson Clarinets
Author: alastair hanson 
Date:   2010-03-04 09:27

Hanson clarinets are made in England.

We also manufacture lines for other brands. Some of these are made in England, many are made in China at our own plant.

It is easy to tell the difference - all products made in England are proudly marked 'Made in England'.

We welcome visitors to our workshops and are happy to show people around, see what we do and watch the instruments being made.

Hanson Clarinet Company
Yorkshire, England

www.hansonclarinets.com
www.hansonmusic.co.uk

t: +44 (0) 1484 848060
f: +44 (0) 1484 848069
e: info@hansonmusic.co.uk

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 Re: Review: Hanson Clarinets
Author: frankldw 
Date:   2010-03-04 13:19

I bought one of the entry level clarinets (Model HE-3V MKIII ) made by Hanson last week. I live in Lancashire, and made the trip over the border to Marsden to buy directly from the workshop - 'twas only an 11 mile journey, though there was plenty of snow in this part of the Pennines.

It is rare to find anything of substance made in England, so I was thrilled to discover a company who made clarinets nearly on my doorstep.

I was made to feel very welcome at Hanson, and was even given a demo of the instrument I was buying by Alistair himself. I had never played before, so I blew whilst he pressed the keys!

For an entry level instrument (it is competing in the Buffet B12 / Yamaha YCL250 end of the market) the package you get is superb. A choice of Vandoren mouthpieces (I chose the 5RV) a BG Revelation leather ligature, several reeds, a pull through cloth, a polishing cloth, mouthpiece patches, cork grease, fingering charts, etc. In the UK these accessories would cost around £120. And it was all packed in a backpack-style case - possibly not to everyone's taste but it does seem robust, and I am confident the clarinet will get the protection it deserves.

The instrument itself is ebonite, and it has a "grain" similar to wood, so looks smarter than plastic ones. Obviously, as a beginner I have nothing to compare it to, but to my ears it sounds really nice, and I am finding it easier and easier to play as my embouchure improves!

Added to this is the 5 year warranty - it genuinely seems as if you can take it back for some TLC whenever you think it needs to be looked at.

Anyway, thought I would share my views of a VERY positive customer experience!

When I gain more experience of playing it, I will give an update. I will also be in a position to compare it with other makes of clarinet as I have just joined a wind group in Oldham.



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 Re: Review: Hanson Clarinets
Author: graham 
Date:   2010-03-04 16:03

Hi Winstondawg

My guess is that their free worldwide delivery offer is effectively funded out of savings on VAT when exporting. This means that the actual price is higher and then they spend it on delivery.

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 Re: Review: Hanson Clarinets
Author: alastair hanson 
Date:   2010-03-04 18:43

Re winstondawg post about buying for Canada and taxes:

We price all our products at the same price. It doesn't matter if you buy in the UK or have delivery overseas.

The price includes UK sales tax where applicable and delivery anywhere in the world free of charge.

The way this works is that on some overseas sales (outside the EU) the selling price is effectively higher which funds the cost of courier delivery.

Customers may opt if they wish to have the price calculated specifically for them by paying the price ex VAT and then adding the actual cost of delivery on.

For some items (the more expensive ones like a T5 or T6) the customer would benefit from doing this, for other items (lower priced ones like the HE or SE range) the customer benefits from our 'one price including delivery' system.

All in all it works out about equal, some we make more on , some we lose out. It does make for a greatly simplified price list though and easier international trade.


I would welcome comments or suggestions on this or any other policies that we run.

I am sure that we and other makers could benefit from some constructive criticism so that we may all improve our customer service.

Hanson Clarinet Company
Yorkshire, England

www.hansonclarinets.com
www.hansonmusic.co.uk

t: +44 (0) 1484 848060
f: +44 (0) 1484 848069
e: info@hansonmusic.co.uk

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 Re: Review: Hanson Clarinets
Author: stevensfo 
Date:   2010-03-04 21:47


-- "I would welcome comments or suggestions on this or any other policies that we run." --

My very first clarinet was a student model Hanson and I still use it for outdoors. Years of abuse and hot summers has given it a greenish tinge. The quality is remarkable and the keywork is the most comfortable for me. In all these years I've never had to adjust anything, change a pad or tenon cork. In fact, the pads are strange. They're yellow and I have the impression that they'll last for ever.

But......

The website has been awful for a long time and needs improving.

For example, what exactly IS the difference between a T5 and T6? I'd love to know. There's a big difference in price, so you should at least tell people why.


Steve



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 Re: Review: Hanson Clarinets
Author: CocoboloKid 
Date:   2010-03-05 03:55

I would love to see new instrument photos on the website...the Eb clarinet and bass clarinets are in the price list, so let's see 'em! :) (Also actual photos of each model in each material would be lovely!)

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 Re: Review: Hanson Clarinets
Author: tictactux 2017
Date:   2010-03-05 06:28

> The website has been awful for a long time and needs improving.

It was made on a Mac, what do you expect? [tongue]

Seriously - I second the wish for an up-to-date model and price list. The basses look tempting...

--
Ben

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 Re: Review: Hanson Clarinets
Author: west-wind 
Date:   2010-03-05 06:28

I recently had the oppotunity to purchase a second hand Hanson student clarinet at a very good price and in excellent condition as a returning beginner, more years without a clarinet than I care to remember, I'm not really qualified to judge the instrument in any meaningful way; I am, however, veri impressed with the quality, it is a joy to play, I find the keywork to be robust and, for me, ergonomic.

I have owned a Hanson saxophone in the past and have nothing but praise for that excellent instrument, and to which this clarinet compares very favourably, I would also say, that in the past, any dealings i had with Hanson were straightforward and pleasurable.

I would, however, share the dismay at the current website which seems to be very lacking in content and detail, this was not always the case.

Paul

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 Re: Review: Hanson Clarinets
Author: winstondawg 
Date:   2010-03-05 13:29

Graham:
Thank you for your comments.

Alastair (Hanson):
Thank you for addressing my concerns about the UK VAT.

My only other comment is that VAT on a £2,000 (approx) model would be £300-350 (approx US 460-540; Cdn$ 490-570). If actual shipping costs are close to these figures, then yes, it's okay leave the VAT in the selling price.

I may be wrong, but I feel that shipping costs might be much lower than $400. Can anyone enlighten me as to what shipping costs to North America might be?

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 Re: Review: Hanson Clarinets
Author: JJAlbrecht 
Date:   2010-03-05 13:49

As Allistair mentioned, you can arrange to have the VAT removed and pay direct shipping to your location. If you contact them, I am sure they will provide you with the information. The cost would vary somewhat based on the package weight, size, which courier service they sue and where you are located. North America is a pretty large place, after all.

Jeff

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 Re: Review: Hanson Clarinets
Author: winstondawg 
Date:   2010-03-05 14:52

Thanks, Jeff, for your input - you're right about Alastair pointing out that one could pay the price before VAT and add actual shipping costs. Sorry, I mis-read Alastair's reply.

By the way, I hail from Vancouver, BC, Canada.

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 Re: Review: Hanson Clarinets
Author: superson 
Date:   2010-03-05 16:32

I bought a hanson clarinet a few months ago intending it to be a temporary clarinet, whilst i saved for a more expensive top brand one. I got attached to it very quickly-it's awesome- and it's now my permanent clarinet, i have no intention of getting a new one.
:)

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 Re: Review: Hanson Clarinets
Author: JJAlbrecht 
Date:   2010-03-05 22:10

Winstondawg, why not think about buying local (so to speak)? Morrie Backun's shop is right in your town! I'm sure he would be happy to discuss the clarinets he makes. The Symphonie and Legacy are excellent instruments. Even the Cadenza isn't bad at all! Haven't had experience with the Bliss line yet, but they're supposed to be good, too. :)

Jeff

EDIT for typo

“Everyone discovers their own way of destroying themselves, and some people choose the clarinet.” Kalman Opperman, 1919-2010

"A drummer is a musician's best friend."


Post Edited (2010-03-06 01:24)

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 Re: Review: Hanson Clarinets
Author: winstondawg 
Date:   2010-03-05 22:55

Jeff, you're absolutely correct - I may still do that. Thanks for your advice.

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 Re: Review: Hanson Clarinets
Author: john connor 
Date:   2010-03-07 20:44

I'm glad Alastair Hanson has time to read this board and reply because I sent them three emails about my SE5 over the the last three months and haven't even had the courtesy of an aknowledgement. This isn't a new problem. Just before I bought the SE5 I had the same experience. No answer to emails. My problem with the SE5 was an intonation issue. I wouldn't buy again from them because they don't reply to mails.

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 Re: Review: Hanson Clarinets
Author: alastair hanson 
Date:   2010-03-07 23:36

Well John, I have just searched our entire network for an email from you and found nothing. I have checked the junk emails to see if your mail was filtered for some reason, the main server and our pop server. Nothing.

We do reply to emails, but we do not appear to have an email from you to reply to.

What address did you use? What is your address? Perhaps there is some error somewhere at your side or perhaps a filter which is stopping your mail at our side.

There are various ways to contact us: if you have had no reply to emails did it not occur to you that perhaps there was some problem with your emails reaching us? Have you tried to call instead?

Have you tried to contact us in any other way? The office telephone number and freephone numbers are prominent on our web site.


We are not perfect and never claimed to be. We do make mistakes and we do miss things, but we also do our level best to offer good service as well as good products to customers. If a customer has a problem we help them.


I take customer service and opinion seriously. The very fact that I am reading and responding to posts on this forum is testimony to that.

If you would like us to help you please do get in touch and I will personally attend to your needs.

Hanson Clarinet Company
Yorkshire, England

www.hansonclarinets.com
www.hansonmusic.co.uk

t: +44 (0) 1484 848060
f: +44 (0) 1484 848069
e: info@hansonmusic.co.uk

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 Re: Review: Hanson Clarinets
Author: alastair hanson 
Date:   2010-03-07 23:55

Regarding the constructive criticism re website: my sincere thanks.

The points have been taken on board and there will be changes made to the whole site during March:


- New easier layout.
- Up to date photos.
- Up to date and error free price list.
- More technical specifications and model difference details.
- Sound clips.
- Clearer explanation of policies such as PX and international shipping.
- Auto responses to all email so that customers will know that their mail has been received and when.


I hope that with the help of this forums members we will better understand and better serve our customers.

Hanson Clarinet Company
Yorkshire, England

www.hansonclarinets.com
www.hansonmusic.co.uk

t: +44 (0) 1484 848060
f: +44 (0) 1484 848069
e: info@hansonmusic.co.uk

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 Re: Review: Hanson Clarinets
Author: john connor 
Date:   2010-03-09 18:48

Well, thanks for replying here, Alastair. You won't find mails searching the tag I use here, which is my writing name. I've sold the clarinet now, so no need to try to contact you again, or go into this further.

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 Re: Review: Hanson Clarinets
Author: BentoBandito09 
Date:   2010-03-09 23:48

I personally am slightly excited to see the new website but after a quick check it clearly is not ready. Alastair if you could give all of us here at the BBoard a heads up when it's ready I think it would be greatly appreciated.

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 Re: Review: Hanson Clarinets
Author: alastair hanson 
Date:   2010-03-10 03:58

Of course!

The new site is coming along nicely and I'll post news when it is uploaded.

Regards

Alastair

Hanson Clarinet Company
Yorkshire, England

www.hansonclarinets.com
www.hansonmusic.co.uk

t: +44 (0) 1484 848060
f: +44 (0) 1484 848069
e: info@hansonmusic.co.uk

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 Re: Review: Hanson Clarinets
Author: BentoBandito09 
Date:   2010-03-23 00:30

Looking at some of the current photos and reading about them there are a few features that raise interest for me.

1) What is the difference between the T-5's and T-6's?

2) What exactly does it mean by alternate Eb lever? (What does it do?)

3) Looking at the Bass shown in the photos what are the metal levers/buttons below the thumb rest?

4) Once again on the Bass what is the second centre link key for? (I'm not sure if this is common but I've never seen anything like it)

5) Last does the SE5 have the ergonomic register key?

Thank You,
BentoBandito

Almost forgot to ask any idea when the new web site will be up?



Post Edited (2010-03-23 00:41)

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 Re: Review: Hanson Clarinets
Author: Chris P 
Date:   2010-03-23 01:38

2) Alternate Eb lever is the same as the LH Ab/Eb lever - it duplicates the RH Ab/Eb key to avoid sliding the little fingers and is either optional or standard on most pro clarinets (and also available on some student models).

3) The extra keys for the RH thumb (below the RH thumbrest) are for low D, Db/C# and low C on low C basses - low Eb is for the RH little finger. There's no standard layout for the thumb keys on low C basses and each manufacturer will do it their way, and very often the same manufacturer will change the layout over time. So an older low C bass can have a different layout of the thumb keys (and low D keys which could be for just the left or both LH and RH little fingers) compared to a more recent model by the same manufacturer. Some low C basses may not have the thumb low D key (just the Db and C keys) or only have low D and C thumb keys and the low Db/C# as an extra touchpiece for the RH little finger. Some may have all the lower keys linked and others may have the low D, Db/C# and C keys independent from the rest of the mechanism.

4) The extra linkage at the centre tenon is part of the automatic double speaker mechanism - it's linked to the RH3 fingerplate and switches over the speaker vents from the lower (body) vent to the crook (upper) vent when playing D#-E with the speaker key pressed (the lower vent is open from throat Bb up to D#/Eb, then the upper vent opens from E upwards as RH3 is raised allowing the vents to switch over automatically). Also standard equipment on most pro level basses - student basses usually only have the single speaker vent and a seperate throat Bb vent, both vents having their own function and controlled by the opening/closure of the LH thumb plate or throat A key while the speaker key is pressed.

Former oboe finisher
Howarth of London
1998 - 2010

The opinions I express are my own.

Post Edited (2010-03-23 01:40)

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: stevensfo 
Date:   2010-03-23 08:26

-- "What is the difference between the T-5's and T-6's?" --

That's what I was wondering. I remember in the past there was a lot more information. In fact there's still the link:

"To download a T-series flyer click here "

But it goes nowhere.

Having done a few amateur websites myself, I'd love to be a fly on the wall in their office. I mean, how difficult can it be to put the correct prices on a webpage? They were there in the past. Even if they're busy preparing a new website, this can be done offline and there's no need to mess around with the original site.

Steve

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: RoBass 
Date:   2010-03-23 10:06

@john_connor: That's bad style allover ;-( You state something loud and without any proofable facts. Ok, it's a board, looks to be common to do so first ;-) But, Alastair answers, and then you flee? Oh guy, that's very very bad style...

@the rest:
Regarding the theme I can say, that some Hansons found the way to Germany, and I know one SE-5 player personally. His SE5 in ebonite was one of my main pushes to the ebonite-field. It was such an impressive sound and such a solid keywork, that I opened my eyes for other models too. Today I own seven clarinets, and only three of them are wooden (because the German style was/is done from wood mostly).
There's no reason to avoid "rubber", because a solid aged hard rubber produces such a warm and centered tone...if well bored and reamed by a professional manufacturer.

Oh yeah, the Hanson series looks to be well done and worthy. My colleague played this instrument for years, and all keywork is working fine yet. He did two general overhauls, but this was not more than a master cleaning procedure and repair/adjustment of usage borne problems (bendings and pad damage mostly).

Why to choice a Yamaha instead of a Hanson? I can't see any reason but the more famous brand of big Y. And this should not be a valid reason for a musician ;-)

kindly
Roman


PS: I would recommend to do a blindfolded test to compare wood and ebonite. There's no audible difference...

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: alastair hanson 
Date:   2010-03-23 14:36

Thanks Chris for the excellent explanations of keywork questions from BentoBandito.

Fair Comment from Steve about the website prices no longer being on the clarinets website. The reason is that there is a second site also live at hansonmusic.co.uk which is being written by an outside company and there were conflicts in pricing all over the place. We should have attended to this better and and I have apologised to several customers for causing some confusion.

The new websites will both be live and running no later than the end of March. All photos are of our new 2010 production models and there are explanations of model differences as other things suggested/requested on this forum and from others.

Thanks RoBass for the positive comments. I personally have to say that I love ebonite instruments to play (although they are very smelly to machine!) and the clarinet I choose to play on most often is a one piece ebonite that I made in 2006. It's great.

Ridenour ebonites are also very good and it leaves me to conclude that a well machined ebonite instrument with well fitted keys and pads can play just as well if not better than wood ones!

On the other hand there are some beautiful wooden instruments - I have seen a king wood instrument from Howarths (perhaps you worked on these Chris?) which was stunning and I always enjoy playing Patricolas at trade shows. They are so pretty!

Hanson Clarinet Company
Yorkshire, England

www.hansonclarinets.com
www.hansonmusic.co.uk

t: +44 (0) 1484 848060
f: +44 (0) 1484 848069
e: info@hansonmusic.co.uk

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: equi47 
Date:   2010-03-29 20:33

Just a quick followup review on my Hanson T6 Rosewood, which I have had since November 2005. It's still just as lovely as the day it arrived.

I've never had any serious work done to it, a few pads reseated and just the normal check ups. Each shop it's been to- it draws everyone over when I open the case and invariable someone ends up test playing it and marveling over the good buy for such a quality instrument. The repair guys always love the keywork. And the customers in the shop always love the looks. And everyone seems to enjoy the sound.

I don't play professionally- just as a hobby. Either by myself, with other musician friends or in the occasional local orchestra.

I use the following mouthpieces & ligs, depending on my mood:
Vandoren 5RV Lyre, profile 88 (with the red swirl, that came with my T6), Vandoren 5RV, and a student level Hite.
For ligs: a translucent Luyben, Rovner dark, and a Vandoren Optimum (again, came with my T6).

Now I'm saving for a Pomarico Ruby or Emerald crystal mouthpiece. I guess since I've found my match on the instrument itself, I'm now enjoying the fun the accessorizing. ;-)

Anyhow, I never hesitate to recommend a Hanson clarinet to musician friends or to parents who are looking for a student model for their kids. I've had quite a few parents ask to "borrow mine to until their kids decide to keep playing or not". Uh... nope. Sorry, I'm generous, but not that generous. This clarinet is my baby. :D
In summary, I'm very pleased with my investment, and Hanson's service. Whenever I have questions, they respond quickly and are helpful. (And nope, I don't work for Hanson, I'm just a happy customer!)

Cheers,
~Jami

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: Debussyin 
Date:   2010-04-23 20:30





Post Edited (2010-05-03 23:54)

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: Debussyin 
Date:   2010-04-23 20:35





Post Edited (2010-05-03 23:55)

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: tictactux 2017
Date:   2010-04-23 20:57

> Intonation is 5 cents off, so not great.

OMG. Excuse me while I burn or shred my instruments. :)

What good is an instrument that is less than five cents off when one can't play in unison with the band?
Last time I touched a tuner was to find a suitable barrel for a clarinet. Else I use my ears and my lips.

And whenever I have to haul my Bundy bass around, I wish it was *not* a one-piece bodied instrument. (But I frankly admit that my views aren't always mainstream)

--
Ben

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: Debussyin 
Date:   2010-04-23 21:35





Post Edited (2010-05-03 23:56)

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: alastair hanson 
Date:   2010-04-24 05:46

An ebonite T7 could be made of course, it's not offered because there is unfortunately very little market demand for such an instrument. If you would like the instrument described it would be a special order item and therefore take a little longer - first of all we would have to have made some larger billets of ebonite!

Re Mpingo conservation:
We recently became the worlds first FSC certified woodwind maker and are working together with several organisations in conserving the planets natural resources.

for more information about conservation projects see:

http://www.soundandfair.org
http://www.mpingoconservation.org
http://www.fsc.org

If there was demand from players perhaps other makers could be persuaded to join in.

Hanson Clarinet Company
Yorkshire, England

www.hansonclarinets.com
www.hansonmusic.co.uk

t: +44 (0) 1484 848060
f: +44 (0) 1484 848069
e: info@hansonmusic.co.uk

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: tictactux 2017
Date:   2010-04-24 09:05

alastair hanson wrote:

> We recently became the worlds first FSC certified woodwind
> maker and are working together with several organisations in
> conserving the planets natural resources.
> (...)
> If there was demand from players perhaps other makers could be
> persuaded to join in.

That's very encouraging! While I don't think that it'd be a deciding factor when buying an instrument, I think we owe it to ourselves to support sustainability and fair trade wherever we can.

--
Ben

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: BentoBandito09 
Date:   2010-04-24 18:17

Well since there hasn't really been an announcement, the new site is up and running.

>www.hansonclarinets.com<

What is new?

1) Up to date prices.

2) Clarification on delivery.

3) Easy to navigate layout.

What it lacks?

1) Full price listing.

2) New pictures.

Also the FAQ page won't load. (This might just be my computer)

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: Debussyin 
Date:   2010-04-25 02:32





Post Edited (2010-05-03 23:57)

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: tictactux 2017
Date:   2010-04-25 10:42

Debussyin wrote:

> It is a deciding factor for me, and sorry, but it's kind of
> 'retarded' (I apologize for saying it, but I view most of
> humanity as such - look at the state of the planet; there is no
> other way for me to see/say it) when you think about it :
> "While I don't think that it'd be a deciding factor when buying
> an instrument/we owe it to ourselves to support sustainability
> and fair trade wherever we can"
>
> These two statements in the same paragraph sounds the same as:
> "There's 7 billion people on Earth, but it's not a deciding
> factor for me to have as many children as I want."

I was not talking about me. (I have no non-second-hand instruments in my possession, so my conscience is moderately clean)

But I can imagine that a lot of musicians have their checklist of things, one being in-tuneness of the instrument, manufacturing quality, sound quality, ergonomics, ... down to sustainability. I would think that for most of us, the factors that immediately influence your performance are higher on the list than whether or we buy a "green" instrument. Sad, but that's how it is, probably.

And yes, I personally know no one who, planning a family, would take the earth population into consideration. Doesn't work that way anyway, the only thing we're really sensitive are our wallets. Impose an eco-tax on new blackwood instruments and witness how fast people demand hard rubber (is that green?) or composite (is that green too?) instruments. Or go back to metal clarinets made from shredded Corvettes, Town Cars and Hummers.

> Yeeeeah....the M'Pingo forests are severely depleted primarily
> due to the European musical instrument industry....fact.

There are a lot of other things we can improve. Maybe CO2 emission or energy consumption per capita. But I don't know all too many people who'd leave their cars parked and take the bus or the train instead.
Globally, blackwood consumption is probably just a small pimple on Earth's big hindquarters. Doesn't mean we needn't do anything about it, but maybe there are other issues we should address first.

--
Ben

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: Chris P 
Date:   2010-05-03 13:49

Which Chinese factory makes Hanson clarinets?

Former oboe finisher
Howarth of London
1998 - 2010

The opinions I express are my own.

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: alastair hanson 
Date:   2010-05-03 19:22

Hello Chris Peryagh,

You are, according to your web profile, an employee of Howarth of London. Is your intimation that our clarinets are made in China a personal one or made on behalf of Howarths?

Are you suggesting that we do not make our own instruments? Is this remark simply ignorance on your part or something else?

Visitors are and always have been welcome to our workshop in Marsden, West Yorkshire, England. If you wish to know more about our manufacture I invite you to contact me and I will be pleased to personally assist.

Alastair Hanson

Hanson Clarinet Company
Yorkshire, England

www.hansonclarinets.com
www.hansonmusic.co.uk

t: +44 (0) 1484 848060
f: +44 (0) 1484 848069
e: info@hansonmusic.co.uk

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: Chris P 
Date:   2010-05-03 19:56

I'm not a Howarth employee - that's not in my profile, and I'm asking you as an individual and not on behalf of any company.

Just wondering how you can produce clarinets in the UK for such a low price, and why there aren't any photos of the finishing process on your website.

There's plenty of photos of racks of clarinets awaiting inspection but the stages that are missing is the manufacturing of the student models from machining the bodies, keywork mounting and finishing.

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: alastair hanson 
Date:   2010-05-03 20:39

Hello Chris,

Is this a different Chris Peryagh then?

http://www.saxontheweb.net/vbulletin/member.php?22106-Chris-Peryagh

If not then you do site on the web your occupation as being an oboe finisher for Howarths.


Re our production: We make clarinets using fully automated and auto fed equipment (as demonstrated to a very nice chap visiting from Howarth's not too long ago) similar to that used in other European factories who have invested to produce student as well as pro lines.

Re our pricing: We sell direct to end users, so the margin from us to the customer is not multiplied several times as it passes from manufacturer to wholesaler, wholesaler to retailer and retailer to end user. Do the maths - it's not difficult to offer competitive pricing if you sell direct.

In any case, our major selling points are quality and after sales service, not pricing.

Hanson Clarinet Company
Yorkshire, England

www.hansonclarinets.com
www.hansonmusic.co.uk

t: +44 (0) 1484 848060
f: +44 (0) 1484 848069
e: info@hansonmusic.co.uk

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: Chris P 
Date:   2010-05-03 21:15

Haven't been on SOTW for a while, only earlier on today and haven't updated my profile on there, which I will do promptly.

Doing the maths still doesn't add up - how can anyone in the UK produce an entry level clarinet for under £180? How much of a loss is made on each instrument? The minimal cost to produce a Boehm system clarinet (plastic, ebonite or wood) in the UK is probably around £300 at a squeeze.

Former oboe finisher
Howarth of London
1998 - 2010

The opinions I express are my own.

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: donald 
Date:   2010-05-04 07:43

Chris P- it probably would have appeared less partisan if you had made the above post first, rather than opening with "Which Chinese factory makes Hanson clarinets?" (which invites the obvious response- they are made in UK)
dn

For the record- my experience with Hanson clarinets (limited to 3 or 4 student level instruments) has been that they have been of reasonable quality. My experience with Chinese made instruments has been that, while there is the talent and ability to make good instruments, in the majority of cases they are of poor quality unless associated with a "name" maker. In a few cases they have re-defined my definition of poor quality.

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: stevensfo 
Date:   2010-05-04 17:15

-- "Doing the maths still doesn't add up - how can anyone in the UK produce an entry level clarinet for under £180? How much of a loss is made on each instrument?" --

You could easily turn this question around and ask:

Doing the maths still doesn't add up - how can anyone in London produce an entry level clarinet for over £180? How much of an enormous profit is made on each instrument?

Go just a few hundred miles north and it's a different world.


Steve


PS Have you actually played a Hanson student clarinet? I wouldn't swop mine for any other student model. They are far superior to the Buffet B12 and Yamaha 24 and 26 series - though I do admit that I quite like the Yamaha lighter weight. My Normany 10 is probably better in overall tuning and response in altissimo. But the Hanson rocks!



Reply To Message
 
 Re: Review: Hanson Clarinets
Author: rogerb40uk 
Date:   2010-05-29 21:44

Well, I have known Alastair Hanson for about 5 years, now, first as a potential customer, and latterly as a friend.

He is , IMO, one of the nicest fellas you could meet, incredibly enthusiastic and knowledgeable about musical instrument manufacture and really dedicated to his family and business.

I have seen Hanson clarinets being made , in England(!), and spent quite a few hours in the office/factory.
If he has a fault, I'd say that his enthusiasm leads to his 'spreading himself rather too thinly' ..... the last time I was there he was up most of the night, finishing-off an urgent clarinet order!.....and I suspect that getting the website updated, and some minor admin issues, haven't in the past, received the attention they should have.

Regarding the so far unanswered query about the difference between the T5 and T6, I am of the impression(as a non player of clarinet) that the T6 is mainly a 'deluxe' version, with superior wood blanks being selected ....better grain and colouring. If that is not the whole story I hope Alastair will put us straight!

I actually bought a Hanson alto sax (not English-made) and was very pleased with it and the free annual services it received...there were no manufacturing faults so the warranty service was never tested!

I have since upgraded to a different sax, but was pleased to let Alastair 'look it over', because I was confident that he is completely 'straight' and would give an honest opinion.

He's, IMO, a trustworthy man to deal with, and I have an acquaintance here in Spain who plays a 'pro-level' Hanson clarinet which he rates very highly indeed.

Best regards
Roger

Post Edited (2010-05-29 21:46)

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: Franklin Liao 
Date:   2010-06-28 12:08

Given that Hanson is very unknown in the Orient and North America, I've not much to go on in what's coming out of the cottage at West Yorkshire. As such, I hope for enlightenment. (partly also out of the horror stories here on Emails sent to Hanson being swallowed into some black hole)


-Can one rank Hanson as a maker at the level of Patricola?
-Does anyone have any experience with Hanson's T series pitched in keys other than Bb... such as C?
-Any idea about what's involved with a customized order from Hanson?
-What is the Titan pad?
-The Palladium finished keywork is only standard with... T7 'Titan' models? Titan as in Titanium?


(here's to hoping that my email inquiry doesn't mysteriously disappear)



Post Edited (2010-06-28 12:21)

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 Re: Review: Hanson Clarinets
Author: Loocie 
Date:   2010-10-06 16:36

Hi, sorry to butt in on this thread...but it has been very helpful.

After a long held desire to learn the clarinet I've decided to bite the bullet (so to speak), and intend purchasing the Hanson HE-3V.

I'm a complete novice at the clarinet, having never blown into one - although I am fairly musical as I play recorder, treble and piano.

I am intrigued by the variances in mouthpieces and reeds, and wondered if you could shine some light upon how to choose something suitable. I gather (like buying the instrument) that it is an intensely personal thing; but would appreciate a starting point.

If anyone could help, I'd be most grateful.

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: Old Geezer 
Date:   2010-10-06 18:06

You should get a copy of Larry Guy's book "Embouchure Building for Clarinetists" It is just the thing for adult beginners. You could also try Dr. Downing's "Playing the Clarinet is Easy" (dumb title, but a useful book with clarifying photos),

Also you might try youtube.com Tom Ridenor a clarinet teacher from Texas has a number of videos about mouthpieces, reeds, etc. along with tips for beginners etc.

Clarinet Redux

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: JJAlbrecht 
Date:   2010-10-06 18:40

Best bet is to make an appointment with a provate clarinet teacher, who can tailor the selection to you personally.

Jeff

“Everyone discovers their own way of destroying themselves, and some people choose the clarinet.” Kalman Opperman, 1919-2010

"A drummer is a musician's best friend."


Reply To Message
 
 Re: Review: Hanson Clarinets
Author: Fishamble 
Date:   2010-10-07 15:36

I came across this Hanson T6 review recently, which I found very helpful.

http://www.shwoodwind.co.uk/Reviews/Clarinets/hanson_T6_clarinet.htm

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: Loocie 
Date:   2010-10-07 20:35

Thanks so much for your responses, they're really helpful.

I think I'm doing things a bit upside down and back to front, but for one reason and another, that's the way it has to be. I'll take a look at youtube and will see if I can get some copies of the books recommended at the library. I'm also on the hunt for a tutor, but at the moment I'd only call it a fact finding mission.

Really appreciate your suggestions :)

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: Edward G 
Date:   2011-04-27 14:49

Hi, can anyone guide me on contacting Hanson Clarinets? Tried to email them for many months now. But couldn't get any reply.

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: JJAlbrecht 
Date:   2011-04-27 17:31

From their website:
Call us and be converted: Freephone 0800 542 9524
phone lines are open Monday to Friday 9am to 4pm GMT

Jeff

“Everyone discovers their own way of destroying themselves, and some people choose the clarinet.” Kalman Opperman, 1919-2010

"A drummer is a musician's best friend."


Reply To Message
 
 Re: Review: Hanson Clarinets
Author: alastair hanson 
Date:   2011-04-27 22:56

Hi,

You can email us at info@hansonmusic.co.uk

or telephone as mentioned Jeff (thanks!) or if you have problems with the number try 0044 1484 848060

I'll be pleased to help personally

Best regards

Alastair

Hanson Clarinet Company
Yorkshire, England

www.hansonclarinets.com
www.hansonmusic.co.uk

t: +44 (0) 1484 848060
f: +44 (0) 1484 848069
e: info@hansonmusic.co.uk

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: clarimad 
Date:   2011-04-28 07:17

The last time I saw Hanson clarinets I was not impressed at all. The springs on the top section trill keys were identical to those found in ballpoint pens and quite unresponsive. Personally I'd give them a miss.

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: alastair hanson 
Date:   2011-04-28 11:51

Re comment on our springs by clarimad:

The helical springs did cause some headaches for some repairers who were not familiar with them and lost them all immediately upon stripping an instrument for servicing. Replacements are available free of charge from us or can also be sourced from RS components. They are not taken from ball point pens.

The helical springs facilitate a lighter key action and are often requested by customers on our upper end models. Another advantage is constant even tension from a manufactured helical spring whereas the tension on a flat spring depends on the technician. If you found these unresponsive then you could have a firmer set supplied free of charge.

Bachun I think also has a similar helical spring system available on his top end clarinets - I tried some recently at the Frankfurt trade show and they felt excellent.


Anyhow, for our student and midrange instruments we now use flat springs similar to those found on Buffet/Yamaha/Selmer as although the action is heavier it is more conventional and easier to work on.

If anyone would like more information please feel free to ask.

Hanson Clarinet Company
Yorkshire, England

www.hansonclarinets.com
www.hansonmusic.co.uk

t: +44 (0) 1484 848060
f: +44 (0) 1484 848069
e: info@hansonmusic.co.uk

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: Maria P 
Date:   2011-10-16 22:36

Hi

I'm quite new to the forum, and a returning clarinet player (after a gap of 20+ years). I've recently bought a second hand 'Sonata' clarinet - which I understand is originally a store clarinet, but manufactured elsewhere.

I read that Hanson manufacture these clarinets, and that they're similar to the HE-3. Could anyone tell me if this is correct?

Maria

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: KEVIN BROWN 
Date:   2012-12-16 17:33

I have a T5 which I bought some 7 years ago. I was promised a leather case but never received one. I 'phoned twice and was told they were still on order and would eventually get one. I never did (I was provided with a kiddies napsack as an 'interim' measure). Further, within the 5-year guaranteed repair period I wanted the clarinet looked at as it was becoming ever more difficult to blow - there was a great deal of resistance. This was noted by other good players who tried it. I contacted Hanson twice by email about the cost of returning the clarinet for servicing and never received a reply.

I am very suspicious about the offers made by this company, given my experience. The clarinet does have a nice tone, but is still a pig to play and is highly sensitive and therefore susceptible to squeaking (something I have never experienced with any other clarinet of any quality since I was a beginner some 45 years ago)!

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: rogerb40uk 
Date:   2012-12-16 21:10

As someone wrote , early-on in this thread, one should take internet claims, advice, praise and criticism with quite a large grain of salt. (My mother used to sday "Sift it through a ladder" :-) )

From my experience, I would, ideally, contact the seller and arrange a hands-on trial, ESPECIALLY in the case of a complicated and delicate item like a clarinet.
Then I would(as I did) form my own opinion of the company, listening mainly to those I know and whose opinions I value.

I would NOT recommend reliance on email in dealings with Hanson .... I pick-up the phone and speak to Alastair himself, and have always got satisfaction.
(On one occasion I was chatting to him on his mobile and chanced to ask him where he was ..... "In China" he replied "making a surprise visit to our sax key maker, to make sure he's working for ME today!"
(Mainland Chinese factories have ... or had ... a bit of a reputation for running-off a few hundred bits for someone else ... using YOUR Huang ... when you are looking the other way!!!)

Musical instruments are definitely, IMO, 'Try before You Buy".

Best regards
Roger

Post Edited (2012-12-16 23:36)

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: alastair hanson 
Date:   2012-12-16 21:22

In response to Kevin Brown's message:

Dear Kevin,

There are two issues here: the promise of a leather case and whether or not our aftersales service, in particular our 5 year warranty and free servicing is genuine.

I apologise unreservedly regarding the case you were promised. We had many issues with case suppliers at the time and in fact never received the cases we ordered. This should have been followed up for you at the time. Supply problems have since been resolved and we have new suppliers for cases. We do have very nice traditional cases in stock now and I will be pleased to send you a new case.

Regarding your clarinet being a 'pig to play' and your questioning of our offer of 5 years guarantee and servicing I take issue with you:

The terms of our offer are very clear, easy to find via a link marked HELP in block capitals from home page. We offer 5 years warranty and 5 years free servicing and free repairs with our instruments. The cost to customers is limited to collection/delivery and this is charged at approximate cost.


We recommend that customers have their instruments serviced every year. As already mentioned this is free of charge excepting the cost of postage. We do not profit from this, it is purely looking after customers.

As your clarinet is now seven years old and it sounds like you have never sent it in to have it serviced it is not really surprising that there will be adjustments needed and I respectfully ask that you at least give us the opportunity to look after your instrument before announcing to the world that our offers are 'suspicious'.

Please do contact me at your convenience and I will be pleased to offer you a free service, free repair of any reasonable issues and of course supply of the case mentioned.

As always, I make myself very available to customers past and present to answer any questions and help wherever possible.

Our office telephone number is +44 (0) 1484 848060
My direct dial number is +44 (0) 1484 848061
My cell phone number is +44 7801 818378

I can be reached by email at info@hansonmusic.co.uk

We take customer service very seriously and I welcome this opportunity to reassure you and restore your clarinet to proper order so that it may be enjoyed to it's full.

Yours most sincerely

Alastair Hanson

Hanson Clarinet Company
Yorkshire, England

www.hansonclarinets.com
www.hansonmusic.co.uk

Hanson Clarinet Company
Yorkshire, England

www.hansonclarinets.com
www.hansonmusic.co.uk

t: +44 (0) 1484 848060
f: +44 (0) 1484 848069
e: info@hansonmusic.co.uk

Reply To Message
 
 Re: Review: Hanson Clarinets
Author: callum_603 
Date:   2013-06-27 09:58

I have just upgraded my son's clarinet and spent a long time looking at the options.
As he was already playing a Sonata instrument (a Hanson Licensed clarinet) I spoke to Alastair about an upgrade.
We settled on a clearance T5-RG which turned up yesterday.
the instrument is a beautiful piece. Very light and a lovely rich tone. My son is extremely pleased.
We spent some time setting it up for him with his clarinet tutor, we were sent three mouthpieces, one Hanson RF-1 and two Vandoren.
His tutor admitted to being utterly unaware of Hanson clarinets but had been very impressed when he played their saxophone. He was gushing over this one in both it's quality of construction, action of the keys and tone on the instrument.
The whole experience has been very easy and both Julie and Alastair went out of their way to accommodate us.
I would like to take this opportunity to say thank you to Julie and Alastair...... if only all companies operated this way!

Julian Hopes

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