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 Ridenour
Author: atasic 
Date:   2008-11-12 22:05

Dear all
i have read several posts about Ridenour clarinets and his products. In fact, i bought his ATG reed finishing sistem ( not from him) and it works quite well, i really get good results on the reeds I adjust with it....anyway,
I was very curios because i needed a backup instruments and also wanted to buy his C clarinet.,....
Some of you said that his is very fast in replaying e-mail but I have to disagree.....i sent him an e-mail in June and didnt get ANY replay from him so far!
Maybe he will send me replay next June or next year but i am not hoping!
Is he is still alive? I hope he is........
Did you had similar experinece with him as me, or he dont want to deal with poeple from the old continent...reed Europe,......or what!
Best
Alex
www.aleksandartasic.com

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 Re: Ridenour
Author: vin 
Date:   2008-11-12 22:22

Send him another email....it's free, you know. Be proactive.

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 Re: Ridenour
Author: atasic 
Date:   2008-11-12 22:32

@vin:"Send him another email....it's free, you know. Be proactive."


Really,I didnt know its free, thank you for reminding me........
Of course I sent him another one!

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 Re: Ridenour
Author: FDF 
Date:   2008-11-12 22:49

Perhaps he was at a conference when you originally emailed him and missed it. I don't think he would have dismissed you because you are "old continent." Is this the email addy you used? sales@ridenourclarinetproducts.com

I'd give him yet another try.

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 Re: Ridenour
Author: Iceland clarinet 
Date:   2008-11-12 22:51

Alex be careful!!!!!! I replayed on a topic of no respond from a mouthpiece maker and I got lot of bad comment in my email.

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 Re: Ridenour
Author: vin 
Date:   2008-11-12 22:51

Ok, my bad. He's around as far as I know.

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 Re: Ridenour
Author: Mark Charette 
Date:   2008-11-12 23:07

Iceland clarinet wrote:

> Alex be careful!!!!!! I replayed on a topic of no respond from
> a mouthpiece maker and I got lot of bad comment in my email.

There was a reasonableness factor missing back then ...

Atasic, you might want to try emailing from an email account other than one that ends in '.yu', such as a gmail or yahoo or msn account. The amount of spam, virii, and trojans being sent from the .yu domain are disproportionate, and your email might be trapped in a filter.

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 Re: Ridenour
Author: Jaysne 
Date:   2008-11-13 00:59

Be careful not to take a non-reply personally. Instrument makers are extremely busy people, and they are not necessarily able to respond to every inquiry right away.

Several months is unusual, of course. Fact is, sometimes e-mail gets lost. Or maybe he got it and accidentally deleted it. It's happened to all of us.

I've communicated with Tom both by e-mail and by phone, and he has always been prompt, polite, friendly, and extremely helpful.

Bottom line is that while e-mail is convenient, it's a horrible way to communicate when you're dying for an answer. With phone, you get them right away, and you have immediate give-and-take. E-mail is one-way communication, and you have to wait till the other person decides to answer.

If I were you, I'd do it the old-fashioned way: give him a call. His number for people outside the U.S. is 972-572-8910.

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 Re: Ridenour
Author: skygardener 
Date:   2008-11-13 08:55

I have one of his clarinets and I did find the email communication was slow. I had to send a repeat email a couple times.
This is not realated to the quality of his clarinet, so it's not a big deal for me.

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 Re: Ridenour
Author: rtmyth 
Date:   2008-11-14 16:25

Ridenour has some clarinets on sale during 11/17 till end of year. check his site.

richard smith

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 Re: Ridenour
Author: Bubalooy 
Date:   2008-11-14 20:04

I live in Germany. I have emailed Mr. Ridenour. He was prompt in response, friendly and helpful. I don't know why you have had problems, but I am quite certain that being in Europe is not the reason.

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