Author: lmliberson
Date: 2024-02-09 19:14
I placed an order for a ligature in August of 2022. Soon after I was informed that the ligature would be delayed and if that was ok with me. That was fine; however, unlike many online retailers, the item was immediately charged to my credit card as opposed to charging me upon shipping. Anyway, after not hearing from them for some time, I contacted them more than once via phone (messages only, as nobody would ever answer) and email (no response - ever!).
Well, after a couple of months messing with them, I went directly to the Wisconsin Better Business Bureau and lodged a complaint. Apparently, that (ultimately?) did the trick as I received (now, this was about five months later, mind you!) a full refund PLUS the ligature. Added to this was a bonus of both an Eb ligature and a bass ligature, neither of which I ordered.
Needless to say, I came out of this more than whole but I will never even think of doing business with ProWinds again!
It's not worth the hassle of dealing with people like ProWinds as there are plenty of businesses more, shall we say, on the up-and-up.
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