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Re: Poor response from Buffet

Author: Tony F
Date: 2018-12-06 11:17

As a follow-up to the original post. My friend has had several unproductive contacts with the retailer and still no response from Buffet. Here in Oz we have a government body tasked with consumer protection. They have the clout and authority to make things happen and are intended to be the last resort in dealing with consumer issues.
He contacted them concerning the ongoing issues with his E13 and they suggested that he send them one of their standard form letters detailing the problem, the history and his intention to have consumer affairs involved. A couple of days later he was asked to attend the store to discuss a resolution of the problem.
When he arrived he received an apology from the principal of the company and a new R13 with their compliments. He feels that their eventual response was adequate, but it should be noted that this resolution was achieved via the retailer, not via Buffet. As far as I know they have still not responded.

Tony F.

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