Author: BartHx
Date: 2015-11-25 17:53
We recently lost our house and its contents to the Butte Fire in Northern California. It's a long story, but what it boils down to is that we had less than then minutes to evacuate (we lived in the mountains where cell phones do not work and, so, are a waste of money). We managed to get us, our animals, a couple of computers, all my clarinets, and my repair kit out successfully. However, I lost my "Doctor's Oiling Rig". Since they feature that in one of the photos on their home page, I figured that it would be no problem to replace. I have found the accessories on their site, but have not been able to locate a listing for the handle. I tend to deal with them, in part, because their customer service is extremely prompt. However, over the past two months, I have sent three inquiries about the availability of a handle (through their "contact us" page) and have received no reply. It is possible that I have ended up with an unreliable ISP but, after three tries, I am beginning to wonder. Is anyone else having difficulties contacting "The Doctor's Products" lately or is it more likely a problem at my end?
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The Clarinet BBoard
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