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WWBW issues

Author: bbillings
Date: 2015-07-28 21:37

Thought I'd share my experience this morning with the other members. I received an email a few days ago indicating a "Mystery Sale." This was a limited time offer but no expiration was indicated in the email. This morning I clicked the link to see if the offer was ongoing and what promotion was being offered and I was given a promotion code. When I put some items in my shopping cart and went to check out using the given promotion code it said the code was inactive. Imagine my surprise as I was just given the code minutes prior to attempting to order. I called to speak to someone about the malfunctioning code. At that point I was told the promotion ended yesterday and that THEY WERE NOT WILLING TO HONOR THE DISCOUNT despite my linking to this promotion code within the hour. I believe this is a deceptive business practice. If they were willing to give the discount less than 12 hours ago and their computer system is still giving out the promotion code I suggest they should honor that discount. Their customer service was substandard at best.

I'm sharing this as I believe it is a good reason to look and to shop elsewhere. It is a shame that they hold a very large piece of the retail pie and that there isn't much other choice since they are affiliated with so many other online choices.

FYI, I'm looking for a new/different mouthpiece and wanted to trial a couple. I was also informed that they have significantly altered their trial policy as of the end of last year. I'm sure others here new of the change, it escaped my attention. They were one of my first thoughts given the selection that they stock. As everyone knows, it is best to try multiple mouthpieces side by side and in different environments etc... With the number of selections out there it is a very challenging proposition!!!!

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