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Re: Repair tech in Fairfax, Va, area?

Author: Scotti
Date: 2006-02-28 22:50

Mark wrote:

"What I said is business 101, no matter what business, when there's property involved or cash up front (essentially the same thing)."

I just can't agree with this. There are all kinds of different businesses, including ones that have grown out of people's homes that operate in different manners. I think holding onto an instrument for that long a period of time is excessive, but give me a break. If it meant anything, a simple call would be placed and that would be the end of it (hopefully).

If you weren't given an estimate on how long a job would take, how long would you wait before calling and asking what the deal is? Years??? That's ridiculous.

Furthermore, to bring this back to the specific case, you define "anything else" as bad business practice? What definition are we working off of? Tony is overloaded with work as it is, so it's not a matter of him keeping customers happy and needing their business. And "at worst may be illegal?" You're generalizing here.

In this business model, the rules and assumptions are different. Dealing with an instrument is a personal thing, no matter who is doing the work. To think that "business 101" applies to all transactions is naive. One meeting with Tony lets you the customer know what you're dealing with. That's all you need for this situation.

Scott

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