 The Clarinet BBoard
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Author: Clarsax
Date: 2024-10-30 23:10
Just these days I received their “fall sales” advertisement in the mail.
Going to place an order I was disappointed to find out that their offers are only for US and Canada customers
I have regularly purchased their products over the years, but this spot disappointed me so much.
I will cancel my reservation for their Alpha bass clarinet,
as far as I am concerned, I no longer want to be a customer of a company that is only okay with me buying at full price but then cuts me off from special offers
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Author: joeljaffe
Date: 2024-10-31 01:34
Hello,
For transparency: I work for Backun and was the person responsible for this new policy. No doubt, some context is needed as to why this policy was implemented:
In the past, Backun sold and shipped products internationally, serving artists in numerous countries around the world. Over the past few years, many international countries have imposed stricter requirements on customs, duties, tariff and import documents, dramatically reducing our ability to ship products in a timely manner, and requiring customers to jump through numerous hoops just to clear a package through their international local government. Furthermore, we have seen a significant increase in import duties and clearance fees, causing some customers to abandon their order at customs (before delivery!), rather than pay the import fees required by local authorities. As you can imagine, this is a challenge for our customers, as well as our company.
Given the shifting demands and requirements of governments agencies, including local entities, we made the difficult decision to limit our online sales to ship within Canada and the United States only. Unfortunately, this impacts some Backun customers, such as yourself. Believe me, this is not lost on us and we offer you our sincere apologies for the frustration caused.
While we work with many wonderful international distributors around the world, we lean on their expertise to import our products for sale in their respective domestic markets. We're sorry to read of your decision to cancel your Alpha Bass Clarinet order. Regardless, we remain grateful for your interest and previous investment in Backun products.
In gratitude,
Joel Jaffe
VP of Sales and Marketing
Backun Musical Services
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Author: Clarsax
Date: 2024-10-31 01:51
Hello Joel,
I am glad you give me confirmation that there are Elite customers who already do not pay VAT and customs and also can benefit from your offers and the others, series "B" customers who have to pay your items not only burdened with customs, VAT etc but also at FULL price!
Thanks for the clarification
Best regards
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Author: Julian ibiza
Date: 2024-10-31 12:44
I think that Clarsax has a valid complaint. Although I imagine that Backun are probably rather snowed under meeting the run on basses in the US and Canada alone at present, if you're someone overseas setting your jaw to pay the additional costs of import duty and shipping, then finding that in addition you are excluded from any offers is bound to feel like a discrimination on top of being in an already disadvantaged position. However sound the reasoning behind this limited offer policy, the customer service implications are perhaps worthy of reconsideration.
Personally I'm looking forward to there being more Backun distributions overseas, which should mean buyers aren't paying sales tax in two countries and any offers by Backun can presumably be extended to customers through them. That, I think, would be a normalized state of affairs.
I appreciate that some things just need time.
Julian Griffiths
Tel. 34 696 798 853
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Author: donald
Date: 2024-10-31 15:02
Too difficult to ship overseas? Boo hoo. How pathetic, guess what- thousands of *people* and business's deal with this every day and get by perfectly fine thank you very much.
Still, hard to expect much from a company that threatened legal action against someone who merely passed on the news that some customers had not been happy. You can keep your tacky looking gold keys. Honestly, that has to be the most ridiculous thing I've seen written here in a long time.
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