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Festival and Repairs

Author: paul
Date: 1999-09-07 16:49

I too had problems with initial fit and finish defects on my Festival. I liked the particular horn that I selected better than the nearby R-13s and I knew that the quality and color of the wood is different between the two models. So, I asked the Buffet factory certified woodwind tech at the store where I bought the horn to fix it up. He did all of the work at no cost to me, even though I didn't buy the store's warranty service. I still had some problems with the horn, especially with the altissimo register. Again, the tech did the analysis and repairs at no cost. The second wave of adjustments included reseating an upper trill keypad, adjusting the register key opening gap, and planing down my third party (Vandoren) mouthpieces. The second wave of adjustments was done at no cost, too. So far, the tech at my local Brooks Mays store has been very helpful with all of my adjustment and repair needs. From what I can tell so far, Buffet and Brooks Mays want me to be happy with my investment. Based on my experience, I belive that Buffet and your local store will be very supportive and responsive to make sure you are happy with your investment, too.

To Mark Charette: Apologies for the apparent "free plug" for Buffet and Brooks Mays. That's where I got the goods, and that's where the work was done. Just quoting the facts and lending my opinion of the quality of the work.

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