 The Clarinet BBoard
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Author: PEDRO FUENTES
Date: 2023-08-08 20:52
Post Edited (2023-08-11 00:53)
Post Edited (2023-08-11 00:54)
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Author: Hunter_100
Date: 2023-08-08 21:19
What was actually "wrong" with your purchase? It sounds like you received the item you meant to buy. It sounds like your issue is with the seller not wanting to let you test the instrument and return it. This is not uncommon from what I have seen for internet sellers.
The 650 is a good instrument. Maybe it just needs some adjusting by a tech to play to the full potential though. And since you bought it new you should be able to get some warranty support if something is actually defective.
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Author: PEDRO FUENTES
Date: 2023-08-09 02:06
Post Edited (2023-08-09 16:45)
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Author: Ed
Date: 2023-08-09 05:38
Whether on Reverb, Ebay or other internet sites, it is really important to know the policy on returns, refunds, trials, restocking charges, etc. Some sites and sellers have very open policies, many do not. I try to remember to look at all those details before clicking buy.
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Author: Mr. Mitch
Date: 2023-08-09 06:00
Assuming you paid with a credit card, your credit card company may support your claim for a refund as you believe you were misled. It is worth disputing the charge. This is one of the few good things credit card companies actually do for customers. Good luck.
Mitchell D Benjamin
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Author: HANGARDUDE
Date: 2023-08-09 07:58
I second Ed's advice above- and addition to that, one MUST have a good look at the seller's account as well as examining the reviews left by their previous customers, so you have an idea of what kind of a seller you'll be dealing with and choose wisely.
I actually found my 2nd hand Selmer Privilege Low C bass via(*gulp) Ebay which happened to be on consignment via QuinntheEskimo(a very reputable 2nd hand retailer of instruments), and got a pretty good deal for it. so it is largely a matter of where to look(within Reverb, Ebay or wherever) and whom to trust.
Josh
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Author: SunnyDaze
Date: 2023-08-09 10:08
Hi,
I got caught with this recently too. I bought ceramic tiles and when I opened them 1/3 of the tiles had broken in the post. The company refused a refund because I had not notified them within 48 hours of arrival, as specified on their website.
Under the law here they are required to give a refund if I get back in touch within a month for faulty items, but they refused. I contacted the credit card company and they said that I had no case because the company's terms specified 48 hours as the end of the notice period for returns.
This seems to be illegal under consumer legislation, but the credit company refused to act.
I think Ed is right about reading the small print carefully before buying.
Jen
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Author: jdbassplayer
Date: 2023-08-09 14:47
OP has still not explained what exactly is wrong with the instrument other than the fact that they are not a fan of the Yamaha 650. Reverb’s policy is very clear that it must be returned in the same condition. This is not Music and Arts where you can just return pretty much anything within 30 days.
This is why so many people stress trying instruments before buying. You will see plenty of praise for the 650 online, however every one I’ve tried has been unimpressive just as OP has described. That’s not Reverb’s fault, the seller’s fault or even Yamaha’s fault, the simple fact is just that the 650 is just not a good match for us. It’s not fair to try and force a return with your credit card when Reverb’s terms are clear, most likely they will fight the dispute and win.
There is a good reason that instruments on Reverb and eBay are often below the minimum price you will see on WWBW. If you know exactly what you want then buying an instrument here is a great idea. If you don’t know what you want, go somewhere where you can try out horns in person or order from a site with a good trial policy.
-JDbassplayer
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Author: PEDRO FUENTES
Date: 2023-08-09 16:33
Post Edited (2023-08-09 16:46)
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Author: Tony F
Date: 2023-08-09 16:47
By posting about this matter on this forum you invite comments, and received some useful suggestions. They may not have been useful to you but they were offered in good faith. Then you become irate when the responses you got are not to your liking. If this irritates you so much then perhaps you should take your complaint elsewhere.
Tony F.
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Author: PEDRO FUENTES
Date: 2023-08-09 17:20
Post Edited (2023-08-10 01:21)
Post Edited (2023-08-10 16:13)
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Author: jdbassplayer
Date: 2023-08-09 18:44
Tony is one of the top contributors to this forum, disrespecting them or anyone here is completely unacceptable.
I’ve had many personal situations with instrument sales where I’ve had to deal with Reverb, eBay and other platforms. Plenty of times I’ve been wronged by big companies and I’ve had to fight for a return or to get my money back. If Reverb was in the wrong I would be 100% on your side but from what I’ve seen that is not the case here. You are not automatically in the right just because the other party is a large corporation.
If you want some advice my suggestion would be to resell the instrument as slightly used and consider the slight loss as a lesson learned. In the grand scheme of things it is not the end of the world nor is complaining about it worth your time or ours.
-JDbassplayer
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Author: kdk
Date: 2023-08-09 21:19
jdbassplayer wrote:
> If you want some advice my suggestion would be to resell the
> instrument as slightly used and consider the slight loss as a
> lesson learned.
He obviously doesn't want your advice.
This has gotten too personal and isn't getting anywhere. I've closed the thread for now.
Karl
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