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Poor response from Buffet

Author: Tony F
Date: 2018-11-05 07:24

A friend from a band that I play in has a fairly new E13. It's still under warranty and the upper joint has cracked twice. The first time the local Buffet agents did a fairly rough superglue repair on it and arranged for a replacement joint from Buffet. This was several months ago, and so far there has been no response from Buffet. The joint has since cracked again, extending the original crack into the tone holes. He has now returned the instrument to the local agents, saying that he doesn't want to see it again until it has been properly repaired, with a replacement joint. He's playing his old E11 until then.
The local agents seem to think that this sort of response is normal from Buffet. There have been several follow-up prompts from both the agents and the owner via letter and email without even an acknowledgement. I think it can be assumed that he won't be buying any more instruments from Buffet and I know he's investigating the idea of a Yamaha. You have to wonder what sort of business model Buffet are following.

Tony F.

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