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Re: A little service can make a big difference

Author: fskelley
Date: 2014-09-14 17:54

Hank, nice comments.

There's an excellent tech in town I've used through the years on several of my succession of horns up to but not including that Dynamic I sold after getting my Arioso. The old Leblanc came to me playing so well I never was motivated to go to the trouble. And of course the Arioso was perfect last year and I guess until 2-3 months ago. Visiting Soell at The Band Room always requires 2 unpleasant drives across town (when I have access to my own car) and being without a horn for 2 to 4 days (only once did he service something while I waited). And a minimum charge of $40 (only once did I pay less- and maybe it never happened, memory failing me). SL has to follow the rules of his employer. BR is a nice place but like many music stores leans mostly toward the high profit student rentals and sales. And I imagine the service dept is really backed up in early September, I might wait many days for them to do even an easy fix.

I once had a nice chat with a tech at one of our local Sam Ash stores (also a long way from home), and had the impression that his business slanted a bit more toward the adult non-student and pro musicians. And that he would be a better choice in an emergency situation. But I've never had him do any work for me... yet.

Actually, I have always had the option of sending my Arioso back to Tom for any service required at no cost other than the shipping both ways. And that was my plan. But that means being without it for a week or 2. That's another moral of this story- any serious player should have 2 preferably identical horns ready to play. And that's where I'll be in a few more weeks.

Stan in Orlando

EWI 4000S with modifications

Post Edited (2014-09-14 17:55)

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