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Problems after clarinet service

Author: Matt_Clarinet
Date: 2014-07-24 12:30

A fortnight ago I had my clarinet taken for a general service. The only problem with the clarinet was that two holes weren't sealing properly. At the store, I showed the service person where the problem was but they were dismissive. A few days later I got the clarinet back, and it has worsened tenfold. Notes were squeaking, the tone had significantly changed for the worse and the clarinet required far, far more air to play, so much that you would get tired within the first few minutes of playing.
I took the clarinet to my professor to check, and for the first note he played was a major squeak. He played a bit more then said that there was definitely a leak or two.
We called up the store and spoke to the manager, he told us that the clarinet service person was away and the person who usually repairs flutes had serviced it. He said to take it in and he'd have a look at it and try to fix it. When I took it back, the person who serviced it said that because it was a "general service" he said that he replaced all of the pads on the upper joint and did nothing with the lower half.
At this point the clarinet service person had arrived back and had a look at it. He said that there were one or two things he could fix up and took the clarinet overnight. When I went to pick it up the manager had a bit of a go saying that "you got off on a pretty good deal, you nearly got a full repadding for the price of a general service." I didn't even want a repad, all I asked for was to get two small problems fixed, but this is the outcome. When I played it again it didn't squeak much, but required a tremendous effort to play. My teacher tried it again and suggested getting a new clarinet. I don't want to do that at this stage because my clarinet was perfectly before the service, and I worry that they will just mess up any new clarinet that I get.
Sorry about the length, I wanted to be clear.

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