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RE: Problem with Selmer bass

Author: Francesca
Date: 2001-02-23 21:46

Good luck exchanging the horn if that's the path you go. I bought a Selmer 37 bass clarinet from BW and WW and it cracked within the 4 month warranty period I had. BW and WW said they could do nothing about it and referred us to the "local" Selmer factory in Elkhart, Indiana. (Keep in mind these are all long distance calls!) Selmer lived up to the (stereotypical) French tradition of being quite rude, and it took over 2 months for them to be willing to replace the joint. Getting a diffferent instrument was out of the question, though we still don't understand why. Hopefully you don't have to go through all of that. It sounds like your warranty is better, but you should be willing to take a stance if either company tries to give you the go around. The happy ending is that my instrument plays better than ever. Sorry about the ranting. I'll get over it someday.

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