 The Clarinet BBoard
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Author: Iceland clarinet
Date: 2008-06-25 00:53
Do all the online retailers like Weinermusic,Muncywinds and Woodwind and Brasswind charge you for when you place a order on a item not in stock that you will maybe get in 3,4,5 or even 6 months and hold the payment to themself durin the whole time ? Wouldn't it be fair to take down the order on the item not in stock and ask you for a payment when they get the item and before they ship it out to you? Is it legal to keep your payment for an item not in stock for many months ?
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Author: Ryder
Date: 2008-06-25 01:49
I always order from muncy winds, about twice a month to be exact. Only once in the last year did I have a problem with something being out of stock. Pam Muncy will send you an e-mail telling you what's out of stock and what your options are. They are very helpful and specialize in clarinets, Mr. Muncy is an accomlished clarinetist himself. It shouldn't take months for them to get something in stock.
I used to order from WWBW, but they are such a huge company that they can't give great customer support like Muncy Winds does.
____________________
Ryder Naymik
San Antonio, Texas
"We pracice the way we want to perform, that way when we perform it's just like we practiced"
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Author: Iceland clarinet
Date: 2008-06-25 02:40
Ryder I ordered 7th of April from Woodwind and Brasswind and everything that I ordered was in stock eccept the ATG reed finishing system. Because they got my payment through Paybal they say they got the whole payment at once and are unable to keep my order and refund me for the ATG reed finishing system and ask me again for payment when they get it in stock.
They say that my opinions are: to wait until it becomse available,order another item in stock or cancel the backorder and get refund. I do not like this kind of buisness. It should be if I order with Paybal that they only charge for everything in stock and then ask me for payment for the rest when it becomes available. It's no problem to wait for the item and have different dates of the item to become available and I no that they can't do anything about it since it's up to the vendor. But I bet that when the get the item they will have to pay the bill after the present month is over and possible plus 30 days so why should I be loaning them my money for 3 months or more? Do they pay interest in these 3 or more months NO!!!! This kind of buisness is very unfair.
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Author: Mark Charette
Date: 2008-06-25 02:50
Iceland clarinet wrote:
> Ryder I ordered 7th of April from Woodwind and Brasswind and
> everything that I ordered was in stock eccept the ATG reed
> finishing system. Because they got my payment through Paybal
> they say they got the whole payment at once and are unable to
> keep my order and refund me for the ATG reed finishing system
> and ask me again for payment when they get it in stock.
> They say that my opinions are: to wait until it becomse
> available,order another item in stock or cancel the backorder
> and get refund. I do not like this kind of buisness.
In the meantime, what's your beef? Cancel the d**n backorder and get your refund and stop whining.
> It should
> be if I order with Paybal that they only charge for everything
> in stock and then ask me for payment for the rest when it
> becomes available.
Complain to Paypal.That's how it works. Or use a credit card directly with WW & BW.
> It's no problem to wait for the item and
> have different dates of the item to become available and I no
> that they can't do anything about it since it's up to the
> vendor. But I bet that when the get the item they will have to
> pay the bill after the present month is over and possible plus
> 30 days so why should I be loaning them my money for 3 months
> or more? Do they pay interest in these 3 or more months NO!!!!
> This kind of buisness is very unfair.
You're unfair whining when you're offered a refund. Get the refund and tell them to notify you when the item is available. It ain't rocket science.
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Author: Ryder
Date: 2008-06-25 03:19
mark...
harsh
Iceland Clarinet,
WWBW has their store, but also a distribution facility and are conected to music123.com (I believe) They have an automated stocking system, so they don't have people to tell you, just a stupid computer. In my opinion they are TOOOOOOO BIG to order from and not expect problems. I agree with Mark, cancel the backorder and get your refund, then order from someone like Muncy Winds. They are smaller, so like I said they have much better support. I'd be willing to place a bet that your transaction with Muncy would be problem free. Although you may need to contact them about shipping to Iceland first. In any case you'll get your famed ATG faster by canceling the backorder and ordering from someone else. You've been waiting WAY to long for that ATG.
Remember that's the risk you take when using PayPal. By paying for it though, you reserve it.
____________________
Ryder Naymik
San Antonio, Texas
"We pracice the way we want to perform, that way when we perform it's just like we practiced"
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Author: Ed Palanker
Date: 2008-06-25 03:30
I've never heard of this. Why use Pay pal anyway? Just put it on a credit card. Whenever I've ordered anything from Muncy or WWB and it wasn't in stock they would let me know when it came in and I would pay for it with my credit card then. I think sometimes I've ordered something and had to put it on my credit card then but had the right to cancel it and get credit if it didn't come in at a reasonable amount of time, but that never happened to me. I suppose if you order something that they don't ordinarily stock they should have the right to ask for payment up front but other then that it shouldn't be a problem. You always have the right to return an item for full refund, minus shipping and restocking fee. ESP www.peabody.jhu.edu/457 (Listen to a little Mozart, Live performance)
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Author: Tobin
Date: 2008-06-25 03:39
"mark...
harsh"
Hello Ryder,
At first glance Mark's comments might seem that way. If you keep in perspective the job that Mark and GBK do everyday it becomes understandable.
Although I read the BB heavily I don't have to read/scan every single post (as they do). Only those who do read extensively have the easiest time noting recurring trends (imagine how often these guys read the "what's the best mouthpiece yada yada yada"?).
I have read enough to recognize that Iceland Clarinet is repeating a rather frustrating post, the only difference is that IC has targeted a different vendor.
James
Gnothi Seauton
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Author: Alfred
Date: 2008-06-25 05:38
I'm so, SO fortunate to be able to drive to Muncy Winds. Seriously. Ordering online seems like it can be more trouble than it's worth.
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Author: Iceland clarinet
Date: 2008-06-25 08:38
Mark I don't want to pay again a 50$ for shipping and I don't want to risk that this item will go directly out of stock again and for sure I don't want to loan them my money for many months at least I don't get any interests for that. And yes they did offer me a refund but only if they would cancel the order and that's just not what I wanted. If I were a bank and got my interests from them promptly then no problem but I ain't no bank.
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Author: Iceland clarinet
Date: 2008-06-25 08:43
I sure would like to cancel the order and order again from a different company and tell them at wwbw that I don't like their buisness but then I would have to pay again like 50$ for shipping to Iceland(that what it costs from wwbw) and I don't order for any less than 150-200 for that high shipping cost otherwise it wouldn't pay off.
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Author: Iceland clarinet
Date: 2008-06-25 08:46
Hmmm I checked the wwbw website just to see that they are out of stock of every single item from Ridenour so something must be wrong.
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Author: L. Omar Henderson
Date: 2008-06-25 12:06
(Disclaimer- I sell Ridenour products)
Many of us suppliers got stung badly by the bankruptcy of the old WWBW, although the new incarnation seems to be paying bills regularly now but some suppliers are still wary and require payment up front for goods sold for resale to WWBW and this process is a little more time consuming and tedious. Resupply to WWBW under these circumstances may take some time.
International customers should always check about availability and compare shipping costs to determine the actual price which includes shipping and if partial orders will escalate the real price of the order. There are suppliers that have Ridenour products and an ongoing relationship with Tom that has his products in stock so a little hunting around should score the products needed.
The practices of companies vary about when charges are processed and a credit card is by far the most efficient way to order products because it is easier to put through partial charges than messing around with PayPal and processing refunds and recharges for items on backorder. Some companies will only charge the customer when items are shipped so a clear understanding of how this is done is essential to the purchaser - ask before you buy!!
L. Omar Henderson
www.doctorsprod.com
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Author: Bassie
Date: 2008-06-25 12:39
I'm fortunate enough to have a number of decent retailers within spitting distance, and I'll use them wherever possible. Each has its own character... I'll get repairs from one, instruments from another, reeds from another... but this game is about developing working relationships. A guy gets me a mouthpiece to try without obligation, I'll make sure to ask him when I need that 'A' clarinet. I give this guy the order, he gets it ordered and workshop-tested for me in three days flat. Nice when stuff works out like that. So maybe I pay a premium for having an expert deal with suppliers for me... but I see it as an essential luxury.
I'll only buy online when absolutely necessary cos it is rather like dealing with a big simple machine. Like a drinks vender or something. The option to pay a deposit on a long-lead-time item isn't something you generally see on an online form.
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Author: skygardener
Date: 2008-06-25 14:33
I am not sure but I will go out on a limb and explain what back ordering is and why you, Iceland Clarinet, might want it.
Let's say you want to order something and it is not in stock. You call back in 3 weeks and it is STILL not in stock. 3 more weeks... STILL not in stock.
Then you call a 4th time and they say, "We had a 5 of them come in 2 weeks ago, but they are already all gone. It will be a few months before the next shipment." Then you think, "If I had just paid in the beginning, I would have that thing right now."
That is the back-order system.
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Author: Iceland clarinet
Date: 2008-06-25 14:41
So skygardener you just said the same thing as I did back-order system is a loan to the company you are buying from without you getting any interests for it how nice buisness.
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Author: Iceland clarinet
Date: 2008-06-25 14:49
So Omar why do you for example offer different methods for all international shipping no matter if it's Iceland or Australia and no matter if it's 5 boxes of reeds or larger accesories? I would like to cancel the order with wwbw and buy the ATG reed finishing system somewhere else but I already payed 50$ for shipping and paying at least almost 30$ again for shipping on a 70$ value item is way out of the question for me. I think then I would have to wait until I need to order for at least 200$ to order it somewhere else. Although clarinet accesories are much more expensive in UK(without tax) the low shipping cost (no more than 8-10 pounds from Windcraft) and shorter delivery time makes it in the end cheaper to buy from UK at least when you are ordering for less than 100$.
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Author: L. Omar Henderson
Date: 2008-06-25 15:05
I use the US Postal System for most deliveries. They have different classes of delivery which include First Class Mail International, Priority Mail, Express Mail and UPS Express mail. The weight and class determine the cost of shipping (I do not add extra handling costs even though I must fill out customs forms and tote them directly to the Post Office). You can choose the delivery time which can be between 2 days world-wide (most expensive) and 6 weeks (cheapest). The other delivery services e.g. FEDEX, UPS, etc. in general cost more. Typically, a couple pound package (ATG system weighs 1.2 pounds) will cost about $20.00 with 6-10 day delivery to anywhere USPS delivers in the world by First Class Mail International - if you want tracking, insurance and delivery confirmation it of course costs more.
L. Omar Henderson
www.doctorsprod.com
Post Edited (2008-06-25 15:06)
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Author: Tobin
Date: 2008-06-25 15:07
Iceland clarinet:
"So skygardener you just said the same thing as I did back-order system is a loan to the company you are buying from without you getting any interests for it how nice buisness."
You are placing an advance order for something that is obviously hard to come by. No, you shouldn't get interest on it.
If the item is approx $50 and they provided interest at a standard american rate you would only get $2-3 dollars over the months you wait (and this is being generous).
good grief!
James
Gnothi Seauton
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Author: skygardener
Date: 2008-06-25 15:09
Iceland,
It is not about interest or anything else. The product is out of stock because people like it and buy it. The back order system insures that you get the next shipping. You get it As Soon As Possible.
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Author: clarnibass
Date: 2008-06-25 15:49
Another issue that is important for international orders is wheter backordered items have shipping charges or not. Some places charge for every package while others have no added shipping charge to backorders.
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Author: L. Omar Henderson
Date: 2008-06-25 16:16
A "good" company will tell you if it is in stock and tell you an approximate back order date - you then have the choice of waiting for the entire shipment at the back order date or cancellation or partial shipment. Since international orders take a lot of extra work and the cost of separate shipments I do not know of anyone (correct me if I am wrong, and if wrong then definitely order from them) that will do two shipments at a one shipment cost - we have to pay the postage twice out of our pockets. A second shipment at US $20.00 would wipe out any profit margin on the items ordered in most cases.
L. Omar Henderson
www.doctorsprod.com
P.S. Tom Ridenour will be at ClarinetFest next week with all of his products for sale if you are attending.
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Author: Ryder
Date: 2008-06-25 16:17
Iceland,
I didn't take into account the extreme cost of shipping to your part of the globe.
Like I said earlier, but this time a little clearer, Backordering is a guarantee that you will be shipped that item on said "backorder." So basically you've reserved that item so it won't be sold.
I also did not know that WWBW almost went bankrupt. a backorder shouldn't take as long as it as for you, but under the circumstances, like Omar said, suppliers are wary of giving WWBW products without being paid up-front.
Give it time since the shipping is so much. They shouldn't charge you again for shipping, but be careful since they have your card # watch out for an extra shipping charge. If they charge you again, raise hell.
Best of Luck
____________________
Ryder Naymik
San Antonio, Texas
"We pracice the way we want to perform, that way when we perform it's just like we practiced"
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Author: L. Omar Henderson
Date: 2008-06-25 16:33
WWBW did go bankrupt, was bought by Musician's Friend, and recently sold to another holding company in part - the name fascade has remained intact. Creditors from the Dennis Bamber WWBW have not been paid anything by bankruptcy court at this date and with all the legal wrangling we small fish (owed less than $1M) expect to see nothing in terms of cents on the dollar owed coming down the road.
L. Omar Henderson
www.doctorsprod.com
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Author: rtmyth
Date: 2008-06-25 17:39
I guess I have been lucky, having dealt with these folks for many years. In the past I have not had satisfactory product or service experience with Prestini however.
richard smith
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Author: Jack Kissinger
Date: 2008-06-25 19:20
Do all the online retailers like Weinermusic,Muncywinds and Woodwind and Brasswind charge you for when you place a order on a item not in stock that you will maybe get in 3,4,5 or even 6 months and hold the payment to themself during the whole time?
Different retailers follow different policies. Some charge credit cards when they accept the order. Others wait until they ship. Many (particularly those that follow the latter approach) disclose their policy prominently on their website. Others bury the policy in a general statement of policy that you have to dig out. With others, the only way to find out is to ask. (And it's a good idea to do that before you place your order.)
Wouldn't it be fair to take down the order on the item not in stock and ask you for a payment when they get the item and before they ship it out to you?
Personally, I think so, at least if they claimed the item was in stock when you placed your order or if they intend to charge you separate shipping costs on both parts of your order. However, if they are showing the item as out-of-stock at the time you order, I think the issue becomes more cloudy. The fact that they have allowed you to include an out-of-stock item with the rest of your order means that they will have to incur additional shipping costs (unless they hold all your items for shipping until the order is complete -- which I suspect you wouldn't have liked in this case). Asking for a small interest-free loan to help cover those costs, seems reasonable in this case but, IMO, the ethical thing to do would be to tell you your options up front -- i.e., to inform you that the only way they are willing to send the second shipment out for free is if you allow them to charge your credit card at the time of order. It's not clear to me that they told you this up front, so in that regard, their policy was lacking a little, IMO.
Is it legal to keep your payment for an item not in stock for many months ?
As far as I know, there are no laws that specify that a mail-order operation may not charge your credit card before they ship. Unless laws have changed recently, AFAIK, it is legal to charge the card when they accept the order. Of course, if they know they are never going to fill the order, charging the card is unethical and probably illegal. If they know it will be several months until they ship, then I would prefer to have them tell me so that I can decide if I want to leave the order with them or place it elsewhere. But I doubt they are required by law to do that as long as they intend to fill the order within a "reasonable" amount of time.
Was the ATG system identified as "out-of-stock" on their website when you placed your order. If so, why did you include it in your order? Was the reason perhaps to save paying additional shipping costs on it if you ordered it later when it was in stock? Or ordered it from another company? If so, you really don't have a gripe because you will come out way ahead and their generosity in shipping that item for free (when they didn't have to) will save you and cost them a lot more than the cost of your "interest-free" loan.
I just checked the US Post Office website and the lowest cost to mail a package to Iceland from the US is around $16. Even if WW&BW currently pays around 6% annual interest on borrowed money, their interest on $70 for 6 months would still only be a couple of bucks. (And if you can find a bank in the US (or Iceland for that matter) that will give me 6% on a $70 deposit, please let me know. 2% is probably more like it.) At 2% per annum, that interest free loan will probably wind up costing you less than a dollar. In exchange, you save (and they eat) at least $16 in shipping.
So I agree with Mark -- too much whining. Frankly I think you have an idealized point of view about how businesses should operate. For the most part, I agree with you. I'd like businesses to reply to my inquiries instantly, never to charge my credit card until they ship and only charge me once for shipping if they happen to be out-of-stock on an item (at least if they led me to believe they had it in stock when I placed my order). But here's a fact of life. Some businesses are more customer-oriented than others. The ones who aren't particularly customer-oriented decide how they want to do business and that's how they do it and the devil take the hindmost. They make a conscious estimate of how many customers they will likely lose because of their policies, consider the resulting lost profits from dissatisfied customers and compare that amount against the cost of trying to satisfy every potential customer, no matter how demanding. In other words, they decide, in the broad picture of things, what will work best for them. The truth is that they really don't care what you think about their operating policies and they probably could(n't) care less about the volume of business they do in Iceland. So, if you don't like the way they operate, about all you can do is take your business elsewhere. And if you can't take your business elsewhere because they are the only game in town, complain to them, not us. We can't do anything about it. (Of course, they probably won't, either.)
If you don't want to wait indefinitely on the ATG system, I would suggest you contact Tom Ridenour and see about ordering directly from him. Perhaps if you work with him up front, he will be able to keep shipping costs within a $16-$20 range.
Best regards,
jnk
Post Edited (2008-06-25 21:11)
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Author: Lelia Loban ★2017
Date: 2008-06-25 19:34
Sometimes it's not practical to wait for a back order on something more than one retailer carries, when I only expect to need the product once but I do need it *now*. I can't wait forever for it, but I also don't want to buy it twice. In such situations, I try to deal with retailer that will accept the instruction, "No back orders." That way, if something is out of stock, I can order it somewhere else without leaving my money tied up.
Lelia
http://www.scoreexchange.com/profiles/Lelia_Loban
To hear the audio, click on the "Scorch Plug-In" box above the score.
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Author: Iceland clarinet
Date: 2008-06-25 19:49
Thank you Omar for your answer. But how come then that Walter Grabner only charge 10$ for international shipping on up to 4 mouthpieces and Dorn Publication also charge only 10$ for shipping 5 boxes of reeds? Lelia because the big retailers eather have minimum of 100$ order without shipping for international orders or 50$ shipping fee it only pays for me to order for at least 150-200$ so I can't order what I need at say WWBW and I know it's only available there and order something worth only 70$ that they don't have in stock from someone else and pay again another shipping fee.
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Author: tictactux ★2017
Date: 2008-06-25 20:00
If you're not happy with WWBW's shipping fees, why do you continue to order there? (I've looked elsewhere because I found $35-ish for just a mouthpiece a bit on the expensive side)
Besides - individuals tend to ship "at cost" while online shops have to make a mix calculation (value, weight, size, ....) to come up with a shipping fee *before* or *at the time* you're ordering.
--
Ben
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Author: L. Omar Henderson
Date: 2008-06-25 20:40
A basic fact about doing business is that you try to make a profit. Some businesses use shipping fees as a separate profit center, or have to amortize the cost of shipping supplies and labor to get the product out the door. You can check the actual shipping fees on the USPS, FEDEX, or UPS, etc. web sites for a mock order to get the relative amount (many big shippers get discounts for volume but little guys do not) that are actual shipping costs. Again, the cost depends on the speed of the service, size of the box being shipped, and the weight. These are static values so whatever businesses charge for shipping is based both on their actual cost (box, packing materials, labor, overhead for space, heat, light and taxes), and the total profit margin on your order. Some will offer "free" shipping but believe that they have figured shipping into the cost and profit margin on a particular item or collection of items (minimum purchase to achieve shipping discounts). Lower shipping costs do not necessarily mean that you are getting a bargain on the product - profit margins are always met, otherwise the business would loose money - which is not a good long term strategy!
L. Omar Henderson
www.doctorsprod.com
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Author: Iceland clarinet
Date: 2008-06-25 23:56
Well at least I would like from the big retailers to offer more optisions on International orders other than just 50$ no matter if it's one box of reed or mouthpieces,barrels,music stand and more together. And I as a international customer would like to pay a some more for the stuff and less for the shipping.
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Author: L. Omar Henderson
Date: 2008-06-26 01:39
It falls into the category of it is what it is. You as the customer have the choice of researching the available options and companies and determining what is most favorable for your situation and needs. Companies have set their policies and you can take it or leave it. It is very unfavorable for those of us that choose European sources for raw materials with the Dollar/Euro ratio at all time poor levels but if we want a certain item or quality level to make products then we choose to use those sources given the current economic climate. It does no good to rail against the situation because larger economic factors are driving the prices and policies of goods traded. Perhaps other companies will evolve with more favorable economic terms for international customers but that too is a marketplace force which will succeed or fail based on the choices of customers. Enough macro economics lessons for this thread!
L. Omar Henderson
www.doctorsprod.com
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Author: JJAlbrecht
Date: 2008-06-26 02:11
FWIW, I show the ATG system as "ON ORDER"at the WWBW site. If that was the case when you placed the order, that is a plain indication that they did not have the irem in stock. That would indicate to me that they would backorder it or simply not accept the order, depending on their policies.
If that was the case, and it showed as "on order" it would have been foolish to pay for it in advance, without contacting them directly to see what the anticipated arrival date would be and how they would handle billing and shipping.
Jeff
“Everyone discovers their own way of destroying themselves, and some people choose the clarinet.” Kalman Opperman, 1919-2010
"A drummer is a musician's best friend."
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Author: Iceland clarinet
Date: 2008-06-27 02:44
It was first due on 30th May and then 20th June and then just on order
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Author: clarnibass
Date: 2008-06-27 04:36
Yes Omar, some stores won't charge shipping again for backorders, at least not for small packages. One place in the UK that I order from charges slightly higher shipping in general, but if an item is out of stock they give me the choice of adding it to my next order or just having it shipped imediately with no extra charge. This store doesn't have the very expensive inetrnational shipping that some places (like WW&BW) have.
By the way IMO Omar (i.e. Doctor from http://www.doctorsprod.com) has reasonable international shipping unlike some stores that would charge $40 to ship one box of reeds.
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Author: L. Omar Henderson
Date: 2008-07-01 12:03
Just to set the record straight after talking with other WWBW suppliers - another sticking point with suppliers is the new inventory system instituted with the projected switch to a new distribution center for WWBW. With the switch suppliers are being required to use a standardized product sizing, packaging, barcoding format for products, case lot descriptors and bar coding for case lots, and an automated ordering and inventory tracking system. For the small supplier this requires additional work, perhaps changes in packaging, additional boxes, and software requirements which add to their cost of supplying goods to WWBW.
L. Omar Henderson
www.doctorsprod.com
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Author: JJAlbrecht
Date: 2008-07-02 00:59
Well, Doc... since I always order my "Doctor's Products" direct from you, it won't be an issue for me whether WWBW has them in stock or not. I don't care about packaging... I love your products.
Jeff
“Everyone discovers their own way of destroying themselves, and some people choose the clarinet.” Kalman Opperman, 1919-2010
"A drummer is a musician's best friend."
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Author: DavidBlumberg
Date: 2008-07-02 01:27
Student of mine was ordering a backin barrel from a popular supplier and they managed to talk her into taking their own brand as the backun was backordered.
Uhhh.......
No
http://www.SkypeClarinetLessons.com
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Author: L. Omar Henderson
Date: 2008-07-28 16:45
(Disclaimer - I am a supplier to WWBW)
One problem with WWBW delivery of goods right now is that all suppliers are going through a ramp up to send goods to their new distribution facility. Until the questionaire (lengthy and detailed) and training on the new web based ordering procedure for suppliers is complete there has been a halt in the supply of some goods to WWBW. It is a lengthy process for a supplier and also more costly because of new packaging and labeling requirements. Some suppliers have just opted not to put up with the hassles and have discontinued supplying WWBW which may be the problem with some items that you desire.
L. Omar Henderson
www.doctorsprod.com
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Author: Iceland clarinet
Date: 2008-07-28 16:52
Yeah I would like to get it from the Doc but I paid for my order at WWBW via PayBal and the can't refund it so the optisions are: Wait for the ATG system(Forever?) or order something that's in stock(Unfortunatly not much). Just try going through their 320 items in the clarinet accesories(no mouthpieces or reeds) and see how many % are in stock. It's really not being out of stock it's almost being out of buisness.
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Author: Iceland clarinet
Date: 2008-07-28 16:55
And one question as you are here Omar then how come that most of your items are out of stock at WWBW?
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Author: Ryan25
Date: 2008-07-28 16:57
Iceland,
WWBW sells products for all instruments.....not just clarinet. They are not going out of business any time soon. In all honesty, you should have ordered the ATG from Tom Ridenour directly. Why buy a product from a retail store when you can get it from the maker? Makes no sense to me.
<www.ridenourclarinetproducts.com>
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Author: L. Omar Henderson
Date: 2008-07-28 17:08
(Same disclaimer)
Well, I had avoided going through the questionaire and training process because I was still getting FAX purchase orders through June.
The details - if you are interested: Then they must have caught up with me somehow and indicated that I had to give dimensions of all products, weights, bar code identities, and then develop a master pack containing some number of products within a separate package and a bar code for that package and then another package containing some quantity of master packages which would be a shipment order package and develop separate bar coding for them. At this point they had to approve and respecify what they thought a master package and shipment package should be. Once this process was complete I had to be scheduled for training on the web based purchase order process - which has not taken place as yet. This is also contingent upon me getting some new bar coding software and many different types of new packaging to satisfy the master and shipment packaging requirements.
So, I have not shipped anything to WWBW for a month and do not know when new shipments will begin to the new distribution facility. As I indicated some suppliers have just thrown up their hands at the new requirements and quit supplying WWBW - many will comply however.
L. Omar Henderson
www.doctorsprod.com
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Author: Iceland clarinet
Date: 2008-07-28 17:32
Thank you very much for your respond Omar. Well It's right that I should have bought it directly from the maker but then I needed some other things and shipping cost from many retailers are like 50$ or around for international shipping no matter if it's Iceland,Japan or Australia. So if it's going to pay then I have to order for at least 150$. When it comes to UK the shipping rates don't alter so much between retailers. So when ordering from USA I need to stick with one retailer and order a bit.
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The Clarinet Pages
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