 The Clarinet BBoard
|
Author: Brian Peterson
Date: 2022-03-19 02:26
Dear All,
I sent my R13 A clarinet off for repairs through UPS back in early February, serial number 160XXX which as best I can tell is from 1975-76. I insured it for $5000 on the way up, way more than it's likely value but I wanted to be safe.
Repairs were completed, and repair guy sent it back to me uninsured via UPS who have determined that it has been lost. Someone, not me, signed for it or at least that's what they are saying. I've checked at my apartment complex, neighbors, office, etc. but no one has seen it.
I'm somewhat at a loss as to how to proceed. On the one hand I don't want to burn my bridges with the repair guy but I do want to either get my clarinet back or find a suitable replacement. That being said I don't understand why someone would ship something like that uninsured. But what's done is done.
Any suggestions or ideas as to how to proceed would be most appreciated. Its my understanding that the claim has to be made by the repair person but that he could assign the claim to me. I really don't know. Grasping at straws but hoping to tap into some of the great wisdom of folks here on the BB.
Thanks in advance for any help.
Brian Peterson
Austin, Texas
|
|
Reply To Message
|
|
Author: RefacerMan
Date: 2022-03-19 02:32
Brian,
So sorry to hear about this. The first thing to do is to get a copy of the signed slip to see whose signature is on it. Who actually signed for it? And did you tell the repair person to insure your instrument when he sent it back? That's important too. They should have automatically insured it before sending it back.
I hope you can locate your clarinet.
Best,
Refacerman
|
|
Reply To Message
|
|
Author: Brian Peterson
Date: 2022-03-19 02:38
Thanks for the quick reply Refacerman. I wrongly assumed that it would be insured on the way back. Have contacted the APD to file a report and someone is supposed to get back with me within 24-48 hours.
Still keeping the line of communication open with the repair guy though.
BP
|
|
Reply To Message
|
|
Author: m1964
Date: 2022-03-19 05:35
The sender was responsible to get the clarinet back to you, IMO.
He should be the one making police report and talking to UPS.
Unfortunately, the default insurance on UPS packages is $50 (I think).
I did have one delivery that was marked as "delivered" but the UPS did not even come to my home and apparently delivered to someone else or marked as "delivered" but left the package in the track. After I called UPS, they delivered it the next day.
If the clarinet is not found in 1-2 weeks, you probably need to start discussing the replacement process with your repair person.
|
|
Reply To Message
|
|
Author: Steven Ocone
Date: 2022-03-19 16:19
If this repair person has insurance for his business it may cover this loss.
My business insurance covers the instruments in my shop and also if they get stolen from my car or get lost during shipping.
Steve Ocone
|
|
Reply To Message
|
|
Author: hartt
Date: 2022-03-19 19:39
Brian
similar situation happened to me.....lost in mail, no ins.
(the label, attached by the PO, was completely torn off by the machinery PO uses in conveyor belt , etc)
it is a lengthy paPerwork process but it is your only help.
my clarinet was found and then delivered to me 3 months later.....safe and sound
u can call the USPS 888 number and get further direction, go to local PO , ask how to file a lost mail claim.
DO NOT DELAY
you will need to provide, serial number, DETAILED description of ------color, wood, keywork, name/model, all pcs in case, description of case
THE REQUEST GOES TO THE LOST MAIL DEPOT IN ATLANTA..... every item received is logged in.......when a report is received, they search for it..... hundreds of categories, tens of thousands items........unclaimed items are sold at the USPS auction , Atlanta.
Prevention-----next time you mail a pkg, put your complete name, address inside box. Thus, if label is destroyed, the box can be opened and there sits your info.
Dennis
|
|
Reply To Message
|
|
Author: hartt
Date: 2022-03-19 21:21
BTW........ I had no USPS insurance because I thought my instruments were covered under my renter/household insurance...WRONG WRONG WRONG
NO insurance company has blanket coverage for valuable personal property....I have since added them to that portion of my overall policy---providing make, model s/n
This includes instruments, mouthpieces, ligatures
|
|
Reply To Message
|
|
Author: Djudy
Date: 2022-03-19 21:46
In the meantime, keep an eye out on the auction site and second hand sales sites, it might just turn up there if the person who took it is unscrupulous. use social media to get the word out that it's missing and to be on the look out.
|
|
Reply To Message
|
|
Author: Tom Ridenour
Date: 2022-03-20 09:17
If you enter the tracking number into UPS's website it should show who signed for it. UPS drivers don't just get the signature; almost without fail they always ask for a last name and punch that in so you won't just see a squiggly line signature that means nothing. You should see a name that you can give to APD, the property manager at your apartment complex, etc.
I have a lot of experience shipping clarinets via UPS, four or five days per week for over a decade, and IMO that signature is your best chance of getting the clarinet back. I hope the clarinet can be located. Best of luck.
Ted Ridenour
Ridenour Clarinet Products,
rclarinetproducts.com
sales@ridenourclarinetproducts.com
|
|
Reply To Message
|
|
Author: tucker ★2017
Date: 2022-03-20 17:43
An Inland Marine policy on an instrument isn't expensive. I checked w/ my carrier and it would have covered a loss such as this one.
|
|
Reply To Message
|
|
Author: m1964
Date: 2022-03-20 19:30
Tom Ridenour wrote:
"If you enter the tracking number into UPS's website it should show who signed for it. UPS drivers don't just get the signature; almost without fail they always ask for a last name and punch that in so you won't just see a squiggly line signature that means nothing..."
The package probably was sent with "no signature required".
Anyway, this maybe good experience for someone who lives in apt. complex or in a neighborhood with frequent package theft.
In that case, I'd instruct the repair tech to send the clarinet to be held at local UPS store for pick-up.
|
|
Reply To Message
|
|
The Clarinet Pages
|
 |
.jpg){kind=small}
.jpg){kind=small}
.jpg){kind=small}
.jpg){kind=small}
.jpg){kind=small}
.jpg){kind=small}
