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Buffet Crack Warranty

Author: quintquintr
Date: 2017-02-08 02:34
Attachment: IMG_20170207_153028-01.jpeg (1546k)
Attachment: IMG_20170207_152432-01.jpeg (1856k)

I hope everyone is having a better day than I!

Today, I discovered that my Buffet Festival, purchased new from Wes Rice in October of 2015, developed a crack on the upper joint.😭😭 It reaches from the upper tenon, through the register vent and about an inch below the vent. Pictures are attached for your viewing.

If I'm not mistaken, Buffet has a 2 year warranty against cracks. Does this cover cracks such as this? How does one go about getting in touch with them for a claim?

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Re: Buffet Crack Warranty

Author: jdbassplayer
Date: 2017-02-08 02:56

I would contact the store where you purchased the instrument from. They will probably be able to help you far more than anyone on the internet can.

-Jdbassplayer

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Re: Buffet Crack Warranty

Author: Roys_toys
Date: 2017-02-08 03:39

I had a crack in top joint a few months after the 2 year deadline had expired, and I was impressed with the way Buffet ( UK ) were very helpful and honoured it despite it strictly being over time.
I approached them via the dealer who had sold it to me. This was all about 8 years back.
Top marks to Buffet.

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Re: Buffet Crack Warranty

Author: Steven Ocone
Date: 2017-02-08 03:57

Go to Wes Rice for warranty service. I think they are replacing the cracked section now instead of repairing. I have repaired cracks for customers that didn't want to take a chance that a new upper joint would sound as good.

Steve Ocone

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Re: Buffet Crack Warranty

Author: quintquintr
Date: 2017-02-08 04:25

Thanks for the feedback, everyone. I will be sending the horn to Wes this week for repairs.

I was just curious about the warranty since I haven't been able to dig up much information about it. He tells me that he doesn't know much about the claims process, but he can surely find out if I choose to go that route.

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