 The Clarinet BBoard
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Author: easheehan
Date: 2004-05-07 05:05
I purchased a new Yamaha 34 Bb clarinet in mid February. I was having trouble with the low F# "buzzing" and the store replaced the pad. Then I started having squeaking problems and a feeling of "looseness" in the air flow. They ended up replacing all the pads and said that some of the pads were installed poorly from the factory. This repair cost me $73.00. I was also told that this could be something that needs to be done every "coupla of months". Just like changing the oil in your car. This clarinet is an upgrade for me from a student Selmer. Is this true?? It seems that I should not have had to pay for this problem only 2 months after purchase. No....I didn't argue with them. :-) Thanks for your advice.
Post Edited (2004-05-07 06:26)
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Author: Gordon (NZ)
Date: 2004-05-07 05:38
"I was also told that this could be something that needs to be done every "couple of months". "
If it is true that that is what you were told, then you have been lied to.
I would therefore not believe ANYTHING that 'store' said or says. With that sort of integrity, I wonder what their workmanship is like. I very much doubt that F# pad needed changing. Possibly 'ironing', or an adjustment to the venting would have very quickly corrected it. Some minor adjustments would have fixed the rest too (and that should have been done the first time they had it).
They must be very short of work if they want to repad instruments that often. I wonder why?
Some makers use very low quality pads on new instruments, and failure may start in about a year, but any replacement pads should last well, 5 to 15 years or more depending on use and care.
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Author: ron b
Date: 2004-05-07 06:53
I can't say it any better or add anything to Gordon's response.
You bought a new horn and a couple of months later they're changing pads and CHARGING you for it? Then telling you an outright lie? I've heard about crooks in the business. I haven't met any real bad ones in my neighborhood lately... they must've all moved to your hometown.
I'd surely be doing more than just arguing with them, easheehan; I'd have the fraud bureau on their case!
- ron b -
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Author: hans
Date: 2004-05-07 12:50
It's time for a chat with the store's manager or owner (take a friend with you) and a letter to Yamaha with a copy of the repair bill enclosed. IMO you are entitled to a full refund and an apology.
Regards,
Hans
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