Author: Dan Shusta
Date: 2023-08-14 09:35
Micke Isotalo, Thank you for your kind words. They are much appreciated.
I spent most of today trying to figure out why PEDRO FUENTES could not return his Yamaha YCL-650 to Reverb and thereby lost $2000.
It pains me to say this, however, after hours of research, all indications point in the direction that Mr. Fuentes was not entirely truthful to us.
1) When Mr. Fuentes stated "Reverb has your back", that was only a part of their full or complete statement. Reverb's statement actually says: "Reverb has your back if your item is lost, damaged, or doesn't match its description. Simply report any issues within 7 days and we'll help you get a full refund." After this statement, there is a clickable link titled: "Learn more about Reverb Buyer Protection." I clicked on it and out came the following: "All purchases on the site are backed by our Reverb Buyer Protection. If anything arrives damaged or not as described, contact the seller or Reverb within 7 days of delivery with photos and/or videos of the issues. We always recommend contacting the seller first, as the majority of issues are resolved between buyers and sellers. (The bold type was done by me.)
2) Under the picture of the clarinet on Reverb are the following: "About this Listing", "Reverb Buyer Protection", "Product Specs", "Reverb Protection", and then "About This Seller". Under the name of the seller, there is a clickable link titled: "Payments & Returns". The store that I had chosen for another YCL-650 had the following when I clicked about learning more about returns: "Return Policy...This item is sold As-Described and cannot be returned unless it arrives in a condition different from how it was described or photographed. Items must be returned in original, as-shipped condition with all original packaging." In other words, whenever any player does a short trial, it is no longer in "as-shipped condition" and my interpretation of this is that the seller now considers it a used instrument which matches what Mr. Fuentes wrote above in this new thread.
3) Puchon Instruments is listed on Facebook, eBay and Reverb. Here's their Reverb web page: https://reverb.com/shop/puchoninstruments I put in YCL-650 into their search engine and came up with 10 results. One of them was used and quite expensive, but had a full return policy of 30 days; another one was brand new, $2,293.99 from The Irvine Music Store, and when I clicked on Return Policy, I got the following: "This item is sold As-Described and cannot be returned unless it arrives in a condition different from how it was described or photographed. Items must be returned in original, as-shipped condition with all original packaging." In other words...no trial period.
I apologize for this long, exhausting post, however, I just felt compelled to figure out why Mr. Fuentes didn't get his money back.
I still feel sad for his monetary loss and being stuck with a clarinet not to his liking.
So, Hunter_100, IMO, you hit the nail right on the head. It strongly appears that Mr. Fuentes, unknowingly chose a YCL-650 that had a "no trial period" policy.
Edited for spelling errors and sentence restructuring.
Post Edited (2023-08-14 10:59)
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The Clarinet BBoard
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