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Klarinet Archive - Posting 000838.txt from 2001/02

From: Topper <leo_g@-----.com>
Subj: RE: [kl] Leblanc Problems
Date: Thu, 22 Feb 2001 10:08:37 -0500

Thank you all on both the Klarinet and Contrabass lists for your
thoughtful responses both on and off the list. I received word from
Woodwind and Brass Wind that they wish to resolve this matter
positively. Unfortunately Leblanc has said that the dealer is
responsible for any repairs for their limited warranty. Leblanc sent
the instrument back to me repairing only the lower joint bell tenon
and barely adjusting the register and A-key mechanisms while leaving
them with tension which can be harmful to the left hand first finger.
It is more than a matter of simple spring regulation and balancing
the tension.

I have contacted an attorney with all the details of this matter who
has advised me for the time being to continue to resolve this matter
directly with the vendor and manufacturer.

I am informed that in this instance both the vendor and the
manufacturer may be held responsible in New Jersey under the law.

I am also informed that because of the circumstances the instrument
must be replaced or repaired during a lapse of time that does not
interfere with my scheduled work contracts where I list this
instrument as being used, and I must be compensated for any costs
incurred for a rental instrument while this one is being repaired if
not replaced. A full refund is an option I am allotted under the law,
however both the vendor and the manufacturer can still be held liable
for damages.

I be compensated for lost income should I be without an instrument
and have documentation which supports that the instrument (or not
having the instrument) contributed to same.

Leblanc's limited warranty along with the Woodwind and Brasswind's
legal responsibilities in this case are extensive in New Jersey. If
contrabass clarinets were common and easily available this would not
be the case.

Sincerely,

Leo G Carroll

At 09:23 -0500 2/20/01, webler wrote:
>I have also heard of problems with Leblanc. Recently and individual told
>me of problems he had with a brand new Symphony Bb. After sending it back
>to Leblanc to have the problems corrected, it came back worse than before.
> According to him it is virtually unplayable in a professional setting. He
>is back to using his old Buffet RC model.
>
>Jay Webler
>
>-----Original Message-----
>From: rgarrett@-----.edu]
>Sent: Tuesday, February 20, 2001 8:08 AM
>To: klarinet@-----.org
>Subject: Re: [kl] Leblanc Problems
>
>At 04:38 AM 02/20/2001 -0400, you wrote:
>>Dear Educational On-line Community and Clarinet Community.
>>I am a professional player and teacher as well as a tech for many years.
>>
>>Beware of the VITO Contra. Leblanc sold a me lemon (through a dealer)
>>Woodwind & Brasswind (WW & BW) and did not do proper warranty work at the
>>Leblanc factory. I am now stuck with an instrument which I have dates for
>>and have to struggle through and no loaner.
>>
>>Sincerely
>>
>>Leo G Carroll
>
>
>Wow - the plot thickens! Joe - I hope you are keeping any and all of these
>which come by! Check the archives for my story about my Leblanc Basset
>Horn (which I sold after Francois Kloc made it beautiful again) - Leblanc
>had problems then - and it appears that they continue to have problems.
>
>Best wishes.
>Roger Garrett
>
>Roger Garrett
>Clarinet Professor
>Director, Symphonic Winds
>Advisor, IWU Recording Services
>Illinois Wesleyan University
>School of Music
>Bloomington, IL 61702-2900
>Phone: (309) 556-3268
>Fax: (309) 556-3121
>

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