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Klarinet Archive - Posting 000762.txt from 2001/02

Subj: Re: [kl] Leblanc Problems
Date: Tue, 20 Feb 2001 08:05:59 -0500

At 11:54 PM 02/19/2001 -0800, you wrote:
>(Reason being as I was also treated poorly by Leblanc and got stuck with a
>new Bass Clarinet (not a contra
>and not a VITO) a top of the line Low C NEW INSTRUMRNY that what shipped
>from the midwest with a crack in the upper joint and the company refused
>to honor the warranty because Leblanc claimed it was the
>responsibility of the dealer. So Leblanc said it was the dealer's
>responsibility and the dealer said it was
>the responsibility of the manufacturer. The instrument remained in their
>shops for longperiods of timebeing
>sent to the dealer and from the dealer (who I care not to advertise) back
>to Leblanc and finally back to me
>worse each time, it was in limbo so long the warrany ran out and I had
>little time to play it. As such the
>crack turned into a split right down the plateau-keyed tone holes even
>after they pinned it. I kissed about
>$6,000. goodbye. They want another 2,200 for a new lower joint and they
>are doing me "a favor" by
>offering this as a wholesale factory replacement.

Now we know why we should stay away from Leblanc. It should be such a
simple answer - it obviously was not the customer's problem, but the
company leaves the customer holding their mistake.

You don't have to kiss $6,000 goodbye. You could always hire a good
attorney - who would take the case/complaint on consignment. You'll get
your clarinet - and a bit more if you do it right. The company might
settle rather than pay for a lawsuit.

Good luck!

Roger Garrett

Roger Garrett
Clarinet Professor
Director, Symphonic Winds
Advisor, IWU Recording Services
Illinois Wesleyan University
School of Music
Bloomington, IL 61702-2900
Phone: (309) 556-3268
Fax: (309) 556-3121

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