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Klarinet Archive - Posting 000399.txt from 1997/09

Subj: Re: New Instrument Service
Date: Mon, 8 Sep 1997 19:51:59 -0400

My point is not to object to the new service itself. Whether it is a
car or a clarinet or something else. Even though on the car I do not
have an option, I am informed that this is necessary and how much it
will cost. I simply want the same information on the clarinet. If a
company said it is $XX dollars without the prep and $YY dollars with the
prep that would be no problem or if they informed the purchaser that
this was a highly desireable service and provided a list of authorized
service men.

In other words, I want to know what I am getting for my money when I
purchase a product whether it is a car, a clarinet, or a toaster for
that matter.

By the way, I am an engineer for a company that makes OEM parts for
off-road equipment. Our customers will send parts back for the slightest
unevenness in the paint job. Believe me this is a real problem when the
part meets both the factory and customer spec but we have to fix it and
keep the customer happy. Rather than raising our prices to implement
higher quality (and thus losing out to the competition), we constantly
look for ways to improve the quality while maintaining the price.
Perhaps we should be more demanding in dealing with the instrument
makers. A product that does not meet factory specs should never leave
the factory.

Dee Hays
Canton, SD

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