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Klarinet Archive - Posting 000293.txt from 1996/04

From: Nate Burk <nathan@-----.COM>
Subj: Buffet's warranty against cracking
Date: Wed, 10 Apr 1996 22:21:41 -0400

This discussion about cracking reminds me of an experience of my teacher's
that many of you may be interested in. When she bought one of her clarinets,
it cracked within the first six months of purchase, and Buffet honored the
warranty -- she had them replace the joint that cracked. She sent back her
entire clarinet so that they could find a good match for it, and they even
transfered the keywork from the cracked joint to the replacement. When she
got her instrument back, however, it was obvious that Buffet took very
*little* care in matching the joints. Not only was the intonation inaccurate
with the new joint, but the instrument itself sound completely different --
it simply wasn't the same clarinet! On top of all that, the replacement
itself cracked a few months later.

So when I was concerned about buying my new R-13 without any warranty at
all, my teacher told me not to worry, that she had very little faith in
Buffet's warranties. She recommends that if an instrument cracks, even under
warranty, it's best to take it to a responsible repairman to get it pinned
instead of leaving it up to strangers at the factory. I'm sure that Buffet
takes care in hiring good workers, but you never can be sure, can you? Our
instruments are such important investments...

Anyway, this was just a story I thought you guys might be interested in. I
wonder if any of you have had better experiences dealing with Buffet.

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