Klarinet Archive - Posting 000042.txt from 2011/02

From: Tom Bassett <bassettt1@-----.com>
Subj: Re: [kl] Backun Barrels
Date: Wed, 02 Feb 2011 19:39:16 -0500


I would like to reiterate Mr. Backun's statement that WWBW is reputable. As I purposely said "sitting in a warehouse in anytown, USA" not to incriminate WWBW becuase who knows what the story is. I bought my A clarinet from WWBW (it's even used) and so far it's been a fantastic instrument.

I also cleared the Backun name in my previous post titled "The backun experience"

The main purpose of my original post was to determine a possible reason for the cracking and a safe way to get the barrel off of my clarinet. Not to try to make anyone's company look bad.

Tom

> Date: Wed, 2 Feb 2011 16:31:49 -0800
> From: morrie@-----.com
> To: klarinet@-----.com
> Subject: Re: [kl] Backun Barrels
>
> Hello,
>
> The player has contacted me and we had a very good Email discussion.
> Hopefully the situation is now resolved in a way that is satisfactory to
> him.
>
> The barrel that he received was made in 2006 according to the number that he
> provided us for reference. That means that it is approximately 5 years old.
> This model has changed over the last few years and the specifications from 5
> years ago are not the same as the current production.
>
> Since we did not supply the product in question directly to
> Woodwind/Brasswind, it is not possible to give any information regarding the
> storage conditions or history during the years in question. It may also be
> possible that the product may have been out on previous trials.
>
> Woodwind Brasswind is a very reputable company and I am certain that they
> want customers to have an excellent experience. Dealing with wood products
> can add extra challenges for any company. I am sure that they will take care
> of customers that experience any problems.
>
> Eric, if you would like to discuss this, please feel free to contact me "off
> line."
>
> Best wishes,
>
>
> Morrie Backun
>
>
> On 2/2/11 4:09 PM, "eric.mckee@-----.com"
> <eric.mckee@-----.com> wrote:
>
> > I mostly lurk on this list but wanted to respond to the comment below. WWBW
> > has been getting the Backun barrels from what was most likely Morrie Backun's
> > largest (maybe only) distributor. The likelihood of counterfeit product is
> > nearly nil. The only way it could occur would be if a customer bought a real
> > one from us and returned a fake and we did not catch it in our returns
> > department. Our returns department is extremely thorough and it seems
> > unlikely that a fake could be good enough to get through.
> >
> > Also, WWBW remains committed to customer service as does the manufacturer. I
> > see that Morrie Backun has already offered a new barrel at no charge, but I am
> > sure the original poster would have received the same service from us had he
> > requested it. If there is anything I can do personally, I will.
> >
> > Regarding the barrel being old - that is possible. While none of our stock is
> > that old (most of our stock is only a few months old) I can't vouch for how
> > long it has sat on the distributors shelf before we get it. I can only hope
> > that they manage their inventory appropriately to prevent that from happening.
> >
> > If anyone has questions, please feel free to contact me off list.
> >
> > Eric McKee
> > Woodwind Products Buyer
> > Woodwind and Brasswind
> >
> >
> > -----Original Message-----
> > From: Nancy Buckman [mailto:nebuckman@-----.com]
> >
> > Heck, you might even have bought stolen or fake merchandise. The
> > maker has rights, too. Morrie Backun is very reputable, and will go the
> > extra mile for his customers always...you CAN depend on that!
> >
> >
> > _______________________________________________
> > Klarinet mailing list
> > Klarinet@-----.com
> > To do darn near anything to your subscription, go to:
> > http://klarinet-list.serve-music.com
>
>
>
> Morrie Backun
> Backun Musical Services Limited
> 6875 Royal Oak Avenue
> Burnaby, B.C.
> Canada
> V5J4J3
> morrie@-----.com
> www.backunmusical.com
> Office Phone: (604) 205-5770 extension 101
> Cell Phone: (778) 996-5771
> Fax: (604) 205-5775
>
>
>
>
> _______________________________________________
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> Klarinet@-----.com
> To do darn near anything to your subscription, go to:
> http://klarinet-list.serve-music.com

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