Klarinet Archive - Posting 000036.txt from 2011/02

From: Tom Bassett <bassettt1@-----.com>
Subj: Re: [kl] Backun Barrels
Date: Wed, 02 Feb 2011 18:26:34 -0500


I sent you an e-mail just before you sent this in response to your other e-mail.

Thank-you

> Date: Wed, 2 Feb 2011 15:22:37 -0800
> From: morrie@-----.com
> To: klarinet@-----.com
> Subject: Re: [kl] Backun Barrels
>
> Hello Tom,
>
> I just saw your posting and wanted to respond.
>
> First - Backun Musical Services does not sell any product to Woodwind/
> Brasswind. They may have purchased products from a wholesale supplier.
> Having said that it is difficult to know how the pieces in question were
> stored or humidified or how many times they have been tried or sent out on
> approval. If you look at the back of the barrel it will have a code.
> (something like 062267) If you let me know that code I can likely tell it's
> history, when it was made and who it was sold to.
>
> In ANY CASE, we take customer service very seriously at Backun Musical. If
> you contact me "off list" I will arrange a replacement current production
> Backun barrel at no cost, even though it was not purchased from us or an
> authorized Backun dealer. Then you can experience what the Backun products
> can do firsthand. That way, we can also make sure that the tenon fitting and
> bore properly meet specifications. Hopefully the barrel will exceed your
> expectations!
>
> You can contact me at : morrie@-----.com or phone 6042055770 (101)
>
> With best wishes,
>
> Morrie Backun
> Backun Musical Services
>
>
> On 2/2/11 12:30 PM, "Tom Bassett" <bassettt1@-----.com> wrote:
>
> >
> > Hey everyone. Not long ago I mentioned that the ring of my barrel came off.
> > I decided to order a backun barrel.
> >
> >
> > The first barrel cracked all the way through on the 3rd day. I didn't know
> > why so I exchanged it (this was all done through wwbw not backun). Then just
> > today it cracked even worse. I realized that it happened while I was putting
> > the barrel on becuase I heard it crack. It fit perfectly on my Bb clarinet
> > but difficulty on my A clarinet. I put TONS of cork grease on AND I shaved
> > the cork down. I called backun to ask if they werent made for A clarinets
> > and they said it should fit and told me that I must not be putting enough cork
> > grease on or I must be forcing it. Basically, I understood my conversation to
> > mean, its not possible they did anything wrong so we dont care about your
> > problems.
> >
> > I'm not trying to say that it IS their fault, however, I feel that it's hard
> > to beleive I'm strong enough to make the thing crack so bad. I didn't have to
> > force it on that much it was just difficult to get it on. What i was
> > wondering if maybe the wood is just totally dried out or something considering
> > the weather and the fact that they shipped it to a retail warehouse and it
> > just sat in there for however long before shipping. I really don't wnat
> > another one anymore I would rather just write off the 100$ rather than
> > continue this hassle.
> >
> >
> > I have one concern. The barrel won't come off my clarinet now. Can someone
> > tell me a way to safely get it off? (I didn't play on it AT ALL today becuase
> > it cracked right when I put it on so it doesn't need to cool off or anything)
> >
> >
> > I dont care about the barrel that thing can shatter to pieces at this point.
> > I only care about my clarinet.
> >
> > Thank-you
> >
> > Tom
> > _______________________________________________
> > Klarinet mailing list
> > Klarinet@-----.com
> > To do darn near anything to your subscription, go to:
> > http://klarinet-list.serve-music.com
>
>
>
> Morrie Backun
> Backun Musical Services Limited
> 6875 Royal Oak Avenue
> Burnaby, B.C.
> Canada
> V5J4J3
> morrie@-----.com
> www.backunmusical.com
> Office Phone: (604) 205-5770 extension 101
> Cell Phone: (778) 996-5771
> Fax: (604) 205-5775
>
>
>
>
> _______________________________________________
> Klarinet mailing list
> Klarinet@-----.com
> To do darn near anything to your subscription, go to:
> http://klarinet-list.serve-music.com

_______________________________________________
Klarinet mailing list
Klarinet@-----.com
To do darn near anything to your subscription, go to:
http://klarinet-list.serve-music.com