Klarinet Archive - Posting 000035.txt from 2011/02

From: Morrie Backun <morrie@-----.com>
Subj: Re: [kl] Backun Barrels
Date: Wed, 02 Feb 2011 18:22:37 -0500

Hello Tom,

I just saw your posting and wanted to respond.

First - Backun Musical Services does not sell any product to Woodwind/
Brasswind. They may have purchased products from a wholesale supplier.
Having said that it is difficult to know how the pieces in question were
stored or humidified or how many times they have been tried or sent out on
approval. If you look at the back of the barrel it will have a code.
(something like 062267) If you let me know that code I can likely tell it's
history, when it was made and who it was sold to.

In ANY CASE, we take customer service very seriously at Backun Musical. If
you contact me "off list" I will arrange a replacement current production
Backun barrel at no cost, even though it was not purchased from us or an
authorized Backun dealer. Then you can experience what the Backun products
can do firsthand. That way, we can also make sure that the tenon fitting and
bore properly meet specifications. Hopefully the barrel will exceed your
expectations!

You can contact me at : morrie@-----.com or phone 6042055770 (101)

With best wishes,

Morrie Backun
Backun Musical Services

On 2/2/11 12:30 PM, "Tom Bassett" <bassettt1@-----.com> wrote:

>
> Hey everyone. Not long ago I mentioned that the ring of my barrel came off.
> I decided to order a backun barrel.
>
>
> The first barrel cracked all the way through on the 3rd day. I didn't know
> why so I exchanged it (this was all done through wwbw not backun). Then just
> today it cracked even worse. I realized that it happened while I was putting
> the barrel on becuase I heard it crack. It fit perfectly on my Bb clarinet
> but difficulty on my A clarinet. I put TONS of cork grease on AND I shaved
> the cork down. I called backun to ask if they werent made for A clarinets
> and they said it should fit and told me that I must not be putting enough cork
> grease on or I must be forcing it. Basically, I understood my conversation to
> mean, its not possible they did anything wrong so we dont care about your
> problems.
>
> I'm not trying to say that it IS their fault, however, I feel that it's hard
> to beleive I'm strong enough to make the thing crack so bad. I didn't have to
> force it on that much it was just difficult to get it on. What i was
> wondering if maybe the wood is just totally dried out or something considering
> the weather and the fact that they shipped it to a retail warehouse and it
> just sat in there for however long before shipping. I really don't wnat
> another one anymore I would rather just write off the 100$ rather than
> continue this hassle.
>
>
> I have one concern. The barrel won't come off my clarinet now. Can someone
> tell me a way to safely get it off? (I didn't play on it AT ALL today becuase
> it cracked right when I put it on so it doesn't need to cool off or anything)
>
>
> I dont care about the barrel that thing can shatter to pieces at this point.
> I only care about my clarinet.
>
> Thank-you
>
> Tom
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Morrie Backun
Backun Musical Services Limited
6875 Royal Oak Avenue
Burnaby, B.C.
Canada
V5J4J3
morrie@-----.com
www.backunmusical.com
Office Phone: (604) 205-5770 extension 101
Cell Phone: (778) 996-5771
Fax: (604) 205-5775

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