Klarinet Archive - Posting 000409.txt from 2010/08

From: "charette@-----.org>
Subj: Re: [kl] test #3
Date: Fri, 27 Aug 2010 09:32:58 -0400

On 8/27/2010 9:12 AM, Joseph Wakeling wrote:
> That may be the case for some people, but it's unlikely to be the whole
> story -- I have had the (very occasional) sent email go missing. They
> show up in the Klarinet archives, but I never got a copy.

It's not Klarinet ever - Klarinet just reflects incoming email to
outgoing email based on the user's settings. Conceptually it's a very
simple system, and does no filtering of incoming messages except a check
for valid incoming email address and content. If either of these fail I
get notified to hand-check and nothing gets into the archives. The
archives themselves are set up as a subscription to Klarinet - if it
gets into the archives it means it was emailed out from Klarinet. I
don't use the internal database in the mailing list.

Spam filters are responsible for most missing messages (you'd be
surprised what triggers them). Then there's the people who have an
acknowledgment filter (it returns a message saying essentially "go to
this web page and tell me you're pure" - the list isn't going to do
that, so their incoming email is going to be continually missing. There
are ISPs like AOL that eat messages without telling you - big brother
AOL doesn't like the content. And last but not least - some people have
accounts managed by their ISPs that do nice spam filtering, etc., and if
you use their webmail interface you can see where the messages are
going. If you hook up your personal email client to the account via
IMAP, you also get to see all the folders. However, if you use the more
primitive POP connection, all you ever get to see is the inbox - and you
never see the other folders. I've guided people to connect to their
account via IMAP and find literally hundreds of important messages in
that spam box.

Unfortunately, I'm not a magician. If the receiving system says "I got
the mail, thank you", that's as far as I can see. I can't troubleshoot
your end (the client side) other than to tell you to run the webmail
interface or connect via IMAP.

That's why you pay your ISP the big bux.

Mark Charette
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